I sent it back for repair under warranty (just over a year old) and got a phone call saying they couldn't fix it and are ending me a replacement. Happy days I suppose but hard to understand why it couldnot be fixed

On Wed, 27 Sep 2023 02:40:08 -0700 (PDT), fred <tpmccann@gmail.com>
wrote:

>I sent it back for repair under warranty (just over a year old) and got a phone call saying they couldn't fix it and are ending me a replacement. Happy days I suppose but hard to understand why it couldnot be fixed

It probably could be, but the cost of dismantling, locating the fault,
replacing the component and reassembling would be more than simply
picking up a new one at the end of the assembly line, especially if
that line was primarily robotic.

--
Chris

Plastic engineering again.
I do feel that industry has not got the memo about repairable tech yet.
Brian

--

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"fred" <tpmccann@gmail.com> wrote in message
news:940e0328-cfab-4a24-a91a-fe425c3e94a1n@googlegroups.com...
>I sent it back for repair under warranty (just over a year old) and got a
>phone call saying they couldn't fix it and are ending me a replacement.
>Happy days I suppose but hard to understand why it couldnot be fixed

Cheap inkjet printers are throw-away items.
They don't even come with proper ink cartridges to
cut the selling price. They have special cartridges
that will only do a limited number of pages.

The profit for Canon is the continuous supply of
replacement cartridges, where much of the content is
wasted by the printer every time it is powered up and
does a self test and head cleaning operation.

I just print to PDF format, copy to a USB stick and
use the local Library wizz-bang photocopier that also
prints from external USB sticks.

Andrew

On 27/09/2023 17:19, Brian Gaff wrote:
> Plastic engineering again.
> I do feel that industry has not got the memo about repairable tech yet.
> Brian
>

On Wednesday, 27 September 2023 at 10:40:12 UTC+1, fred wrote:
> I sent it back for repair under warranty (just over a year old) and got a phone call saying they couldn't fix it and are ending me a replacement. Happy days I suppose but hard to understand why it couldnot be fixed

cheaper to send a new one than mess with it

On Thursday, September 28, 2023 at 2:07:40 PM UTC+1, Andrew wrote:
> Cheap inkjet printers are throw-away items.
> They don't even come with proper ink cartridges to
> cut the selling price. They have special cartridges
> that will only do a limited number of pages.
>
> The profit for Canon is the continuous supply of
> replacement cartridges, where much of the content is
> wasted by the printer every time it is powered up and
> does a self test and head cleaning operation.
>
> I just print to PDF format, copy to a USB stick and
> use the local Library wizz-bang photocopier that also
> prints from external USB sticks.
>
> Andrew
> On 27/09/2023 17:19, Brian Gaff wrote:
> > Plastic engineering again.
> > I do feel that industry has not got the memo about repairable tech yet.
> > Brian
> >

On the contrary this particular model, Pixma G650, has large ink tanks which cn be refilled

On Wednesday, 27 September 2023 at 10:40:12 UTC+1, fred wrote:
> I sent it back for repair under warranty (just over a year old) and got a phone call saying they couldn't fix it and are ending me a replacement. Happy days I suppose but hard to understand why it couldnot be fixed
Well that is what a warranty is for. When they say they couldn't fix it it's more likely that it isn't economically viable.
And that customer service is worth more important i.e not keeping you waiting for a week while the part arrives, or the printer's sent back
half way across the world to be fixed.

On 29/09/2023 09:26, fred wrote:
> On Thursday, September 28, 2023 at 2:07:40 PM UTC+1, Andrew wrote:
>> Cheap inkjet printers are throw-away items.
>> They don't even come with proper ink cartridges to
>> cut the selling price. They have special cartridges
>> that will only do a limited number of pages.
>>
>> The profit for Canon is the continuous supply of
>> replacement cartridges, where much of the content is
>> wasted by the printer every time it is powered up and
>> does a self test and head cleaning operation.
>>
>> I just print to PDF format, copy to a USB stick and
>> use the local Library wizz-bang photocopier that also
>> prints from external USB sticks.
>>
>> Andrew
>> On 27/09/2023 17:19, Brian Gaff wrote:
>>> Plastic engineering again.
>>> I do feel that industry has not got the memo about repairable tech yet.
>>> Brian
>>>
>
>
> On the contrary this particular model, Pixma G650, has large ink tanks which cn be refilled

But it wasn't cheap, as in under 50 quid, like this one

https://www.currys.co.uk/products/canon-pixma-ts3355-allinone-wireless-inkjet-printer-10206592.html

You must have paid about 200+ pounds for that one.

The key phrase on Currys website is that the printer comes
with 'full ink tanks' I suspect. You only seem to see this on the
more expensive models.

On 30 Sep 2023 at 19:29:52 BST, "Andrew" <Andrew97d@btinternet.com> wrote:

> On 29/09/2023 09:26, fred wrote:
>> On Thursday, September 28, 2023 at 2:07:40 PM UTC+1, Andrew wrote:
>>> Cheap inkjet printers are throw-away items.
>>> They don't even come with proper ink cartridges to
>>> cut the selling price. They have special cartridges
>>> that will only do a limited number of pages.
>>>
>>> The profit for Canon is the continuous supply of
>>> replacement cartridges, where much of the content is
>>> wasted by the printer every time it is powered up and
>>> does a self test and head cleaning operation.
>>>
>>> I just print to PDF format, copy to a USB stick and
>>> use the local Library wizz-bang photocopier that also
>>> prints from external USB sticks.
>>>
>>> On 27/09/2023 17:19, Brian Gaff wrote:
>>>> Plastic engineering again.
>>>> I do feel that industry has not got the memo about repairable tech yet.
>>
>> On the contrary this particular model, Pixma G650, has large ink tanks which
>> cn be refilled
>
> But it wasn't cheap, as in under 50 quid, like this one
>
> https://www.currys.co.uk/products/canon-pixma-ts3355-allinone-wireless-inkjet-printer-10206592.html
>
> You must have paid about 200+ pounds for that one.
>
> The key phrase on Currys website is that the printer comes
> with 'full ink tanks' I suspect. You only seem to see this on the
> more expensive models.

The G6050 we have now had for three years, is still on its original fill of
ink. And I still have two full bottles (170mL each) of black which came with
it. Should last another six years until I need more black, and, judging by the
colour tanks, anothre three before they need refilling. Printer cost £300 or
so, a lot of which is being saved on ink and it's also worth it on the
convenience.

--
Lady Astor: "If you were my husband I'd give you poison."
Churchill: "If you were my wife, I'd drink it."