Me again!

We had John Lewis install a Fisher Paykel larder fridge when we moved 4
years ago.

I have had to gradually adjust the refrigerator compartment thermal
settings and now have it *fully warm*. -0.5C This morning.

Large electricals only get a 2 year warranty from JL so is there any
benefit in involving them?
--
Tim Lamb

On 10/11/2023 14:25, Tim Lamb wrote:
> Me again!
>
> We had John Lewis install a Fisher Paykel larder fridge when we moved 4
> years ago.
>
> I have had to gradually adjust the refrigerator compartment thermal
> settings and now have it *fully warm*.  -0.5C This morning.
>
> Large electricals only get a 2 year warranty from JL so is there any
> benefit in involving them?

I don't know that particular fridge, but replacing the thermostat is
usually easy. There's probably a tube down which you slide the sensor
and two or three push on connectors. It seems most manufacturers use
one of a limited number of types.

Just be sure it's a larder fridge thermostat. Mostly, the less
expensive ones are fridge/freezer as that's more common, and I had to
return a couple sold as larder fridge types when they weren't.

If the contacts have stuck closed, a sharp tap /may/ be a temporary
solution.

--
Cheers
Clive

On 10/11/2023 14:25, Tim Lamb wrote:
> Me again!
>
> We had John Lewis install a Fisher Paykel larder fridge when we moved 4
> years ago.
>
> I have had to gradually adjust the refrigerator compartment thermal
> settings and now have it *fully warm*.  -0.5C This morning.
>
> Large electricals only get a 2 year warranty from JL so is there any
> benefit in involving them?

It'd only cost you the time of an email or phone call to ask, and to
mention that 4 years isn't very long for a premium* brand, you wouldn't
expect a like for like etc etc.

*I assume they were a premium brand 4 years ago; I only know I balked at
the prices when looking to replace our fridge/freezer earlier this year.
Oh, and they came then with a *5* year guarantee.

--
Robin
reply-to address is (intended to be) valid

On 10/11/2023 14:25, Tim Lamb wrote:
> Me again!
>
> We had John Lewis install a Fisher Paykel larder fridge when we moved 4
> years ago.
>
> I have had to gradually adjust the refrigerator compartment thermal
> settings and now have it *fully warm*. -0.5C This morning.
>
> Large electricals only get a 2 year warranty from JL so is there any
> benefit in involving them?

Go straight to Fisher & Paykel:
<https://www.fisherpaykel.com/uk/help-and-support/warranty-information#ManufacturersWarranty>

According to that page, there's a 5-year warranty.

--

Jeff

In message <d9cA4VKo1jTlFwm6@marfordfarm.demon.co.uk>, Tim Lamb
<tim@marfordfarm.demon.co.uk> writes
>Me again!
>
>We had John Lewis install a Fisher Paykel larder fridge when we moved 4
>years ago.
>
>I have had to gradually adjust the refrigerator compartment thermal
>settings and now have it *fully warm*. -0.5C This morning.
>
>Large electricals only get a 2 year warranty from JL so is there any
>benefit in involving them?

Apparently 5 years for this device. Expired August this year!

--
Tim Lamb

On 10/11/2023 17:05, Jeff Layman wrote:
> On 10/11/2023 14:25, Tim Lamb wrote:
>> Me again!
>>
>> We had John Lewis install a Fisher Paykel larder fridge when we moved 4
>> years ago.
>>
>> I have had to gradually adjust the refrigerator compartment thermal
>> settings and now have it *fully warm*.  -0.5C This morning.
>>
>> Large electricals only get a 2 year warranty from JL so is there any
>> benefit in involving them?
>
> Go straight to Fisher & Paykel:
> <https://www.fisherpaykel.com/uk/help-and-support/warranty-information#ManufacturersWarranty>
>
> According to that page, there's a 5-year warranty.
>

Check the guarantee from John Lewis first. If they guaranteed it for 5
years then go to them first. You can always go to the manufacturer if
not happy with JL; not so easy t'other way round.

--
Robin
reply-to address is (intended to be) valid

In message <87f13818-7c46-4644-8fac-a7cafc58f80f@outlook.com>, Robin
<rbw@outlook.com> writes
>On 10/11/2023 14:25, Tim Lamb wrote:
>> Me again!
>> We had John Lewis install a Fisher Paykel larder fridge when we
>>moved 4 years ago.
>> I have had to gradually adjust the refrigerator compartment thermal
>>settings and now have it *fully warm*.  -0.5C This morning.
>> Large electricals only get a 2 year warranty from JL so is there any
>>benefit in involving them?
>
>It'd only cost you the time of an email or phone call to ask, and to
>mention that 4 years isn't very long for a premium* brand, you wouldn't
>expect a like for like etc etc.
>
>*I assume they were a premium brand 4 years ago; I only know I balked
>at the prices when looking to replace our fridge/freezer earlier this
>year. Oh, and they came then with a *5* year guarantee.

They still sell them. Price now close to 3K!
>

--
Tim Lamb

In message <uilnsl$2ttrj$1@dont-email.me>, Jeff Layman
<Jeff@invalid.invalid> writes
>On 10/11/2023 14:25, Tim Lamb wrote:
>> Me again!
>> We had John Lewis install a Fisher Paykel larder fridge when we
>>moved 4
>> years ago.
>> I have had to gradually adjust the refrigerator compartment thermal
>> settings and now have it *fully warm*. -0.5C This morning.
>> Large electricals only get a 2 year warranty from JL so is there any
>> benefit in involving them?
>
>Go straight to Fisher & Paykel:
><https://www.fisherpaykel.com/uk/help-and-support/warranty-information#M
>anufacturersWarranty>
>
>According to that page, there's a 5-year warranty.

Correct. I was relying on the JL main page.

>

--
Tim Lamb

On 10/11/2023 18:00, Robin wrote:
> On 10/11/2023 17:05, Jeff Layman wrote:
>> On 10/11/2023 14:25, Tim Lamb wrote:
>>> Me again!
>>>
>>> We had John Lewis install a Fisher Paykel larder fridge when we moved 4
>>> years ago.
>>>
>>> I have had to gradually adjust the refrigerator compartment thermal
>>> settings and now have it *fully warm*.  -0.5C This morning.
>>>
>>> Large electricals only get a 2 year warranty from JL so is there any
>>> benefit in involving them?
>>
>> Go straight to Fisher & Paykel:
>> <https://www.fisherpaykel.com/uk/help-and-support/warranty-information#ManufacturersWarranty>
>>
>> According to that page, there's a 5-year warranty.
>>
>
> Check the guarantee from John Lewis first. If they guaranteed it for 5
> years then go to them first. You can always go to the manufacturer if
> not happy with JL; not so easy t'other way round.

In his final paragraph the OP said that it was only 2 years with JL for
large electricals.

--

Jeff

On 14:50 10 Nov 2023, Tim Lamb said:

> In message <d9cA4VKo1jTlFwm6@marfordfarm.demon.co.uk>, Tim Lamb
> <tim@marfordfarm.demon.co.uk> writes
>>Me again!
>>
>>We had John Lewis install a Fisher Paykel larder fridge when we moved 4
>>years ago.
>>
>>I have had to gradually adjust the refrigerator compartment thermal
>>settings and now have it *fully warm*. -0.5C This morning.
>>
>>Large electricals only get a 2 year warranty from JL so is there any
>>benefit in involving them?
>
> Apparently 5 years for this device. Expired August this year!
>

I wonder if you can argue that the fault started to appear well before the
end of the 5 year period.

In message <XnsB0B8C50C0314591F3A2@135.181.20.170>, Pamela
<pamela.private.mailbox@gmail.com> writes
>On 14:50 10 Nov 2023, Tim Lamb said:
>
>> In message <d9cA4VKo1jTlFwm6@marfordfarm.demon.co.uk>, Tim Lamb
>> <tim@marfordfarm.demon.co.uk> writes
>>>Me again!
>>>
>>>We had John Lewis install a Fisher Paykel larder fridge when we moved 4
>>>years ago.
>>>
>>>I have had to gradually adjust the refrigerator compartment thermal
>>>settings and now have it *fully warm*. -0.5C This morning.
>>>
>>>Large electricals only get a 2 year warranty from JL so is there any
>>>benefit in involving them?
>>
>> Apparently 5 years for this device. Expired August this year!
>>
>
>I wonder if you can argue that the fault started to appear well before the
>end of the 5 year period.

Worth a try. I have had to adjust the compartment setting previously as
it was too cold.

--
Tim Lamb

In message <uilrmn$2unqv$1@dont-email.me>, Jeff Layman
<Jeff@invalid.invalid> writes
>On 10/11/2023 18:00, Robin wrote:
>> On 10/11/2023 17:05, Jeff Layman wrote:
>>> On 10/11/2023 14:25, Tim Lamb wrote:
>>>> Me again!
>>>>
>>>> We had John Lewis install a Fisher Paykel larder fridge when we moved 4
>>>> years ago.
>>>>
>>>> I have had to gradually adjust the refrigerator compartment thermal
>>>> settings and now have it *fully warm*.  -0.5C This morning.
>>>>
>>>> Large electricals only get a 2 year warranty from JL so is there any
>>>> benefit in involving them?
>>>
>>> Go straight to Fisher & Paykel:
>>>
>>><https://www.fisherpaykel.com/uk/help-and-support/warranty-information
>>>#ManufacturersWarranty>
>>>
>>> According to that page, there's a 5-year warranty.
>>>
>> Check the guarantee from John Lewis first. If they guaranteed it
>>for 5
>> years then go to them first. You can always go to the manufacturer if
>> not happy with JL; not so easy t'other way round.
>
>In his final paragraph the OP said that it was only 2 years with JL for
>large electricals.
My mistake Jeff. The invoice specifies 5 years. Sadly expired a few
months back. I'll whinge to JL that the problem has been an issue for
more than 6 months.
>

--
Tim Lamb

On 10/11/2023 20:00, Tim Lamb wrote:
> In message <uilrmn$2unqv$1@dont-email.me>, Jeff Layman
> <Jeff@invalid.invalid> writes
>> On 10/11/2023 18:00, Robin wrote:
>>> On 10/11/2023 17:05, Jeff Layman wrote:
>>>> On 10/11/2023 14:25, Tim Lamb wrote:
>>>>> Me again!
>>>>>
>>>>> We had John Lewis install a Fisher Paykel larder fridge when we moved 4
>>>>> years ago.
>>>>>
>>>>> I have had to gradually adjust the refrigerator compartment thermal
>>>>> settings and now have it *fully warm*.  -0.5C This morning.
>>>>>
>>>>> Large electricals only get a 2 year warranty from JL so is there any
>>>>> benefit in involving them?
>>>>
>>>> Go straight to Fisher & Paykel:
>>>>
>>>> <https://www.fisherpaykel.com/uk/help-and-support/warranty-information
>>>> #ManufacturersWarranty>
>>>>
>>>> According to that page, there's a 5-year warranty.
>>>>
>>> Check the guarantee from John Lewis first. If they guaranteed it
>>> for 5
>>> years then go to them first. You can always go to the manufacturer if
>>> not happy with JL; not so easy t'other way round.
>>
>> In his final paragraph the OP said that it was only 2 years with JL for
>> large electricals.
> My mistake Jeff. The invoice specifies 5 years. Sadly expired a few
> months back. I'll whinge to JL that the problem has been an issue for
> more than 6 months.

If you don't get anywhere with JL it might be worth contacting F&P. When
my (expensive) Liebherr fridge-freezer went wrong at just under 4 years
old, but still well outside the guarantee period, I complained to them
that I'd bought it based on reliability as much as anything else.
Liebherr effectively agreed that it shouldn't have failed and gave me
60% off an equivalent new fridge-freezer if I chose to replace it. I
did, as I was impressed with their customer service. The new one has
been fine for well over 5 years.

--

Jeff

In message <uinbde$3b2f7$1@dont-email.me>, Jeff Layman
<Jeff@invalid.invalid> writes
>On 10/11/2023 20:00, Tim Lamb wrote:
>> In message <uilrmn$2unqv$1@dont-email.me>, Jeff Layman
>> <Jeff@invalid.invalid> writes
>>> On 10/11/2023 18:00, Robin wrote:
>>>> On 10/11/2023 17:05, Jeff Layman wrote:
>>>>> On 10/11/2023 14:25, Tim Lamb wrote:
>>>>>> Me again!
>>>>>>
>>>>>> We had John Lewis install a Fisher Paykel larder fridge when we moved 4
>>>>>> years ago.
>>>>>>
>>>>>> I have had to gradually adjust the refrigerator compartment thermal
>>>>>> settings and now have it *fully warm*.  -0.5C This morning.
>>>>>>
>>>>>> Large electricals only get a 2 year warranty from JL so is there any
>>>>>> benefit in involving them?
>>>>>
>>>>> Go straight to Fisher & Paykel:
>>>>>
>>>>> <https://www.fisherpaykel.com/uk/help-and-support/warranty-information
>>>>> #ManufacturersWarranty>
>>>>>
>>>>> According to that page, there's a 5-year warranty.
>>>>>
>>>> Check the guarantee from John Lewis first. If they guaranteed it
>>>> for 5
>>>> years then go to them first. You can always go to the manufacturer if
>>>> not happy with JL; not so easy t'other way round.
>>>
>>> In his final paragraph the OP said that it was only 2 years with JL for
>>> large electricals.
>> My mistake Jeff. The invoice specifies 5 years. Sadly expired a few
>> months back. I'll whinge to JL that the problem has been an issue for
>> more than 6 months.
>
>If you don't get anywhere with JL it might be worth contacting F&P.
>When my (expensive) Liebherr fridge-freezer went wrong at just under 4
>years old, but still well outside the guarantee period, I complained to
>them that I'd bought it based on reliability as much as anything else.
>Liebherr effectively agreed that it shouldn't have failed and gave me
>60% off an equivalent new fridge-freezer if I chose to replace it. I
>did, as I was impressed with their customer service. The new one has
>been fine for well over 5 years.

Worth a try although I suspect the fault is electronic and repairable.

The temperature setting is digital so I expect the sensor is a
thermistor rather than a conventional thermostat.

Call out from FP is around £180 but does not include parts. Still cheap
compared with a new unit.
>

--
Tim Lamb

Tim Lamb <tim@marfordfarm.demon.co.uk> wrote:
> Me again!
>
> We had John Lewis install a Fisher Paykel larder fridge when we moved 4
> years ago.
>
> I have had to gradually adjust the refrigerator compartment thermal
> settings and now have it *fully warm*. -0.5C This morning.
>
> Large electricals only get a 2 year warranty from JL so is there any
> benefit in involving them?

Obviously investigate your warranty options but, if they fail, it isn’t
unusual to find some parts are common across brands.

Fisher Paykel isn’t a brand I recognise but you may find they share parts
with more common brands.

On Friday, 10 November 2023 at 14:25:58 UTC, Tim Lamb wrote:
> Me again!
>
> We had John Lewis install a Fisher Paykel larder fridge when we moved 4
> years ago.
>
> I have had to gradually adjust the refrigerator compartment thermal
> settings and now have it *fully warm*. -0.5C This morning.
>
> Large electricals only get a 2 year warranty from JL so is there any
> benefit in involving them?

Consumer law gives you 6 years on high ticket goods, 1 year on low end. That doesn't necessarily mean they'll repair it, but maybe.

In message <7d75dfb4-4754-4b30-b42e-0cecca5f07b8n@googlegroups.com>,
Animal <tabbypurr@gmail.com> writes
>On Friday, 10 November 2023 at 14:25:58 UTC, Tim Lamb wrote:
>> Me again!
>>
>> We had John Lewis install a Fisher Paykel larder fridge when we moved 4
>> years ago.
>>
>> I have had to gradually adjust the refrigerator compartment thermal
>> settings and now have it *fully warm*. -0.5C This morning.
>>
>> Large electricals only get a 2 year warranty from JL so is there any
>> benefit in involving them?
>
>Consumer law gives you 6 years on high ticket goods, 1 year on low end.
>That doesn't necessarily mean they'll repair it, but maybe.

I'll see what the fitter has to say on Tuesday. The fault began to be
apparent within the 5 years of the original warranty. Original cost was
a bit over 2K.
>

--
Tim Lamb

On 12/11/2023 18:32, Animal wrote:
> On Friday, 10 November 2023 at 14:25:58 UTC, Tim Lamb wrote:
>> Me again!
>>
>> We had John Lewis install a Fisher Paykel larder fridge when we moved 4
>> years ago.
>>
>> I have had to gradually adjust the refrigerator compartment thermal
>> settings and now have it *fully warm*. -0.5C This morning.
>>
>> Large electricals only get a 2 year warranty from JL so is there any
>> benefit in involving them?
>
> Consumer law gives you 6 years on high ticket goods, 1 year on low end. That doesn't necessarily mean they'll repair it, but maybe.
>

The only thing that consumer law gives you for 6 years* is the right to
sue a seller who won't repair or replace a product. It doesn't mean
every "high ticket" item is expected to last 6 years.

*5 years for Scotland
--
Robin
reply-to address is (intended to be) valid

On 10 Nov 2023 at 19:57:22 GMT, Tim Lamb wrote:

> In message <XnsB0B8C50C0314591F3A2@135.181.20.170>, Pamela
> <pamela.private.mailbox@gmail.com> writes
>> On 14:50 10 Nov 2023, Tim Lamb said:
>>
>>> In message <d9cA4VKo1jTlFwm6@marfordfarm.demon.co.uk>, Tim Lamb
>>> <tim@marfordfarm.demon.co.uk> writes
>>>> Me again!
>>>>
>>>> We had John Lewis install a Fisher Paykel larder fridge when we moved 4
>>>> years ago.
>>>>
>>>> I have had to gradually adjust the refrigerator compartment thermal
>>>> settings and now have it *fully warm*. -0.5C This morning.
>>>>
>>>> Large electricals only get a 2 year warranty from JL so is there any
>>>> benefit in involving them?
>>>
>>> Apparently 5 years for this device. Expired August this year!
>>>
>>
>> I wonder if you can argue that the fault started to appear well before the
>> end of the 5 year period.
>
> Worth a try. I have had to adjust the compartment setting previously as
> it was too cold.

Definitely - however, this was my experience with a TV (copied from my post a
while back on uk.legal):

--
My TV has stopped working properly (blue tint won't go away) after 5 years and
one month - a month past the retailer's warranty. I tried appealing to the
retailer but they won't have any of - 5 years and that's your lot, no
exceptions.

I asked about the Consumer Rights Act 2015, and they replied that, to have a
valid claim I would have needed to have had a previous repair on the TV (I
haven't), or to have a VAT engineer confirm an inherent fault. As this fault
has just just happened and the TV is over 5 years old, it is unlikely this
would be the case. Any claim under the Act would likely, therefore, fail.
--

The 'long-standing fault' may be worth a punt.
--
Cheers, Rob, Sheffield UK

In message <uism9e$ig9l$1@dont-email.me>, RJH <patchmoney@gmx.com>
writes
>On 10 Nov 2023 at 19:57:22 GMT, Tim Lamb wrote:
>
>> In message <XnsB0B8C50C0314591F3A2@135.181.20.170>, Pamela
>> <pamela.private.mailbox@gmail.com> writes
>>> On 14:50 10 Nov 2023, Tim Lamb said:
>>>
>>>> In message <d9cA4VKo1jTlFwm6@marfordfarm.demon.co.uk>, Tim Lamb
>>>> <tim@marfordfarm.demon.co.uk> writes
>>>>> Me again!
>>>>>
>>>>> We had John Lewis install a Fisher Paykel larder fridge when we moved 4
>>>>> years ago.
>>>>>
>>>>> I have had to gradually adjust the refrigerator compartment thermal
>>>>> settings and now have it *fully warm*. -0.5C This morning.
>>>>>
>>>>> Large electricals only get a 2 year warranty from JL so is there any
>>>>> benefit in involving them?
>>>>
>>>> Apparently 5 years for this device. Expired August this year!
>>>>
>>>
>>> I wonder if you can argue that the fault started to appear well before the
>>> end of the 5 year period.
>>
>> Worth a try. I have had to adjust the compartment setting previously as
>> it was too cold.
>
>Definitely - however, this was my experience with a TV (copied from my post a
>while back on uk.legal):
>
>--
>My TV has stopped working properly (blue tint won't go away) after 5 years and
>one month - a month past the retailer's warranty. I tried appealing to the
>retailer but they won't have any of - 5 years and that's your lot, no
>exceptions.
>
>I asked about the Consumer Rights Act 2015, and they replied that, to have a
>valid claim I would have needed to have had a previous repair on the TV (I
>haven't), or to have a VAT engineer confirm an inherent fault. As this fault
>has just just happened and the TV is over 5 years old, it is unlikely this
>would be the case. Any claim under the Act would likely, therefore, fail.
>--
>
>The 'long-standing fault' may be worth a punt.

Indeed.

I suspect the fault is known. Repair man ripped out the circulation fan
(moves cold air from the freezer compartment to the fridge) fetched and
fitted a replacement from the van. Job done!

I'm not fully convinced as I don't see how a fan with only two
connections can fail to the high speed mode and not be controlled by the
separate electronics box. We will see.

No charge: confirmed by e-mail!

Thanks all for sympathy and support:-)

--
Tim Lamb

On 12/11/2023 14:21, Brian wrote:
> Tim Lamb <tim@marfordfarm.demon.co.uk> wrote:
>> Me again!
>>
>> We had John Lewis install a Fisher Paykel larder fridge when we moved 4
>> years ago.
>>
>> I have had to gradually adjust the refrigerator compartment thermal
>> settings and now have it *fully warm*. -0.5C This morning.
>>
>> Large electricals only get a 2 year warranty from JL so is there any
>> benefit in involving them?
>
> Obviously investigate your warranty options but, if they fail, it isn’t
> unusual to find some parts are common across brands.
>
> Fisher Paykel isn’t a brand I recognise but you may find they share parts
> with more common brands.
>
>
>
Then you have never been to Oz or New Zealand :-)