It loads up fine, you can use the sat view and the Street View, but if
I type in a location in the search box, it complains that I don't have
a connection to the Internet, or the server is down. I'm on Plusnet.
Anyone else got a problem with search?

Harry Bloomfield Esq wrote:

> It loads up fine, you can use the sat view and the Street View, but if I type in
> a location in the search box, it complains that I don't have a connection to the
> Internet, or the server is down. I'm on Plusnet. Anyone else got a problem with
> search?

Do you mean Google Maps, not Google Earth?

Andy Burns laid this down on his screen :
> Do you mean Google Maps, not Google Earth?

No - Google Earth's search, where you can type in the name of a place,
an address, or a postcode - is not working. It is doing everything else
you would expect, apart from search for a place.

On 27/04/2022 11:55, Harry Bloomfield Esq wrote:
> Andy Burns laid this down on his screen :
>> Do you mean Google Maps, not Google Earth?
>
> No - Google Earth's search, where you can type in the name of a place,
> an address, or a postcode - is not working. It is doing everything else
> you would expect, apart from search for a place.

I am amazed it is still working. I thought they had ceased support years
ago.

--
The lifetime of any political organisation is about three years before
its been subverted by the people it tried to warn you about.

Anon.

On 27/04/2022 10:29, Harry Bloomfield Esq wrote:

> It loads up fine, you can use the sat view and the Street View, but if I
> type in a location in the search box, it complains that I don't have a
> connection to the Internet, or the server is down. I'm on Plusnet.
> Anyone else got a problem with search?

Is this in the local application version of google earth, or in a web
browser?

What happens if you go to maps.google.com on the web?

--
Cheers,

John.

/=================================================================\
| Internode Ltd - http://www.internode.co.uk |
|-----------------------------------------------------------------|
| John Rumm - john(at)internode(dot)co(dot)uk |
\=================================================================/

John Rumm laid this down on his screen :
> Is this in the local application version of google earth, or in a web
> browser?

The local app, GoogleEarth Pro on Win10

If I start typing, for instance Brescia (Italy) - it will offer various
places in Brescia as a popup below, but if I then click any of them -
It suggests there is no Internet, or the server is down.

>
> What happens if you go to maps.google.com on the web?

That seems to work fine.

On Wed, 27 Apr 2022 22:05:08 +1000, Harry Bloomfield Esq
<a@harrym1byt.plus.com> wrote:

> John Rumm laid this down on his screen :
>> Is this in the local application version of google earth, or in a web
>> browser?
>
> The local app, GoogleEarth Pro on Win10
>
> If I start typing, for instance Brescia (Italy) - it will offer various
> places in Brescia as a popup below,

Don't get any offered places with 7.3.4.8573 (64-bit) on Win7

> but if I then click any of them - It suggests there is no Internet, or
> the server is down.

I get a map of Brescia

>> What happens if you go to maps.google.com on the web?
>
> That seems to work fine.

On Wed, 27 Apr 2022 10:29:21 +0100, Harry Bloomfield Esq
<a@harrym1byt.plus.com> wrote:

>It loads up fine, you can use the sat view and the Street View, but if
>I type in a location in the search box, it complains that I don't have
>a connection to the Internet, or the server is down. I'm on Plusnet.
>Anyone else got a problem with search?

Maybe it's working for you now?

Just searched for Brescia, Italy on Google Earth pro and it zoomed in
and did everything as normal. (Google Earth Pro v 7.3.4.8573, Win 8.1,
Chrome v.100.0.4896.127, Plusnet broadband.)

Nick

Nick Odell wrote:

> Just searched for Brescia, Italy on Google Earth pro and it zoomed in
> and did everything as normal. (Google Earth Pro v 7.3.4.8573, Win 8.1,
> Chrome v.100.0.4896.127, Plusnet broadband.)

Forgot I even had Google Earth installed or I'd have tested it earlier, yes
working for me here too ...

On 27/04/2022 13:05, Harry Bloomfield Esq wrote:
> John Rumm laid this down on his screen :
>> Is this in the local application version of google earth, or in a web
>> browser?
>
> The local app, GoogleEarth Pro on Win10
>
> If I start typing, for instance Brescia (Italy) - it will offer various
> places in Brescia as a popup below, but if I then click any of them - It
> suggests there is no Internet, or the server is down.

It does have a slightly odd behaviour - but not showing any internet
problem. For example if I search for "southend", It prompts with a
number of options. Say I then click "Southend Airport", it does not go
there, but instead populates the search box with "Southend Airport
(SEN), Eastwoodbury Crescent, Southend-on-Sea". If I click search on
that, only then does it centre the map on it.

(if I type Bresica into the search box and ignore the popup suggestions
including "Bresica, Italy", when I click search it goes straight there
since it is an exact name match)

What version are you running? I have

Google Earth Pro

7.3.4.8573 (64-bit)
Build Date

Thursday, March 24, 2022 2:51:46 AM UTC

--
Cheers,

John.

/=================================================================\
| Internode Ltd - http://www.internode.co.uk |
|-----------------------------------------------------------------|
| John Rumm - john(at)internode(dot)co(dot)uk |
\=================================================================/

John Rumm formulated the question :
> (if I type Bresica into the search box and ignore the popup suggestions
> including "Bresica, Italy", when I click search it goes straight there since
> it is an exact name match)
Brescia was just and example, the same happens on all searches.

>
> What version are you running? I have 7.3.4.8573 (64-bit)

The same - 7.3.4.8573 (64-bit)

After serious thinking Nick Odell wrote :
> Maybe it's working for you now?

Nope, still the same.. Worked fine last time I used it a few weeks ago.
>
> Just searched for Brescia, Italy on Google Earth pro and it zoomed in
> and did everything as normal. (Google Earth Pro v 7.3.4.8573, Win 8.1,
> Chrome v.100.0.4896.127, Plusnet broadband.)

That was the other question, might it be a Plusnet issue. Obviously
not.

On 27/04/2022 21:23, Harry Bloomfield Esq wrote:
> John Rumm formulated the question :
>> (if I type Bresica into the search box and ignore the popup
>> suggestions including "Bresica, Italy", when I click search it goes
>> straight there since it is an exact name match)

> Brescia was just and example, the same happens on all searches.

I only mention it since it shows you get different behaviour if the
thing you search for is an exact match to a place.

>> What version are you running? I have 7.3.4.8573 (64-bit)
>
> The same - 7.3.4.8573 (64-bit)

Try a reinstall perhaps?

--
Cheers,

John.

/=================================================================\
| Internode Ltd - http://www.internode.co.uk |
|-----------------------------------------------------------------|
| John Rumm - john(at)internode(dot)co(dot)uk |
\=================================================================/

On 27 Apr 2022 at 21:26:02 BST, "Harry Bloomfield Esq" <a@harrym1byt.plus.com>
wrote:

> After serious thinking Nick Odell wrote :
>> Maybe it's working for you now?
>
> Nope, still the same.. Worked fine last time I used it a few weeks ago.
>>
>> Just searched for Brescia, Italy on Google Earth pro and it zoomed in
>> and did everything as normal. (Google Earth Pro v 7.3.4.8573, Win 8.1,
>> Chrome v.100.0.4896.127, Plusnet broadband.)
>
> That was the other question, might it be a Plusnet issue. Obviously
> not.

Mine wasn't working - no network, same as you. Try this:

https://support.google.com/earth/thread/2504884/google-earth-could-not-connect-to-the-server?hl=en

First suggestion (Repair etc.) worked for me.

--
Cheers, Rob

John Rumm formulated the question :
> Try a reinstall perhaps?

I tried a new download and reinstall yesterday, over the top. I could
maybe try a delete and reinstall.

On Wed, 27 Apr 2022 10:29:21 +0100, Harry Bloomfield Esq wrote:

> It loads up fine, you can use the sat view and the Street View, but if I
> type in a location in the search box, it complains that I don't have a
> connection to the Internet, or the server is down. I'm on Plusnet.
> Anyone else got a problem with search?

My version works ok on Windows server standard 2019 (Win10)

Googleearth 7.3.2.5495 (64-bit)

Wednesday, October 31, 2018 3:13:47 PM UTC

OpenGL

Microsoft Windows (6.2.9200.0)

Intel (00010.00018.00010.03345)

16384×16384

After serious thinking RJH wrote :
> Mine wasn't working - no network, same as you. Try this:
>
> https://support.google.com/earth/thread/2504884/google-earth-could-not-connect-to-the-server?hl=en
>
> First suggestion (Repair etc.) worked for me.

Thanks Rob that fixed it, or at least using the reset didn't, but then
adding 'clear the cache' did, or maybe both.