On 08/02/2022 10:05, Liz Tuddenham wrote:
> nospam <nospam@nospam.invalid> wrote:
>
>> In article <j6dp5nFmas7U1@mid.individual.net>, Jaimie Vandenbergh
>> <jaimie@usually.sessile.org> wrote:
>>
>>>
>>> If you needed it, Seagate do a "pay for another one, we send it now and
>>> give you the money back when we get yours" which can be excellent if
>>> your drive hasn't completely failed. Or if you'd just rather your RAID
>>> had a full set of spindles sooner, since it saves about a week.
>>
>> they all do that.
>>
>> a big advantage is you can reuse the box & antistatic bag they used for
>> the new drive to send back the dead drive. this is particularly
>> important because they reserve the right to deny warranty claims if
>> it's not properly packed.
>
> A failed drive could be quite valuable to their research department if
> they can be certain no further damage has occurred in the post.

I bought a WD (Western Digital) 'My Book' shortly after buying my first
Apple iMac in 2009. This was for use as a Time Machine back-up device.
It failed after nearly five years. I was both amazed and delighted that,
after carrying out various tests a prescribed by WD, they agreed to
replace it free-of-charge. They no longer made a 1TB device like mine,
so I had to agree to accept a 2TB one instead!

Thinking of this, I'm still using that replacement, way past five years
now. Are you aware of any 'test' I could run to determine the current
condition of this external hard drive?

--
Kind regards,
David

On 2022-02-08, Andy Hewitt <thewildrover@icloud.com> wrote:
> On 08/02/2022 01:00, Jaimie Vandenbergh wrote:
>> On 7 Feb 2022 at 23:57:57 GMT, "nospam" <nospam@nospam.invalid> wrote:
>>
>>> In article <j6dp5nFmas7U1@mid.individual.net>, Jaimie Vandenbergh
>>> <jaimie@usually.sessile.org> wrote:
>>>
>>>>
>>>> If you needed it, Seagate do a "pay for another one, we send it now and
>>>> give you the money back when we get yours" which can be excellent if
>>>> your drive hasn't completely failed. Or if you'd just rather your RAID
>>>> had a full set of spindles sooner, since it saves about a week.
>>>
>>> they all do that.
>>
>> Yup, and Andy was using Seagate.
>>
>>> a big advantage is you can reuse the box & antistatic bag they used for
>>> the new drive to send back the dead drive. this is particularly
>>> important because they reserve the right to deny warranty claims if
>>> it's not properly packed.
>>
>> That is a good tip - it's been so long since I last had to do this I'd
>> forgotten about that significant advantage.
>
> That's why I used the box my new drive came in that I'd ordered the week
> before. I had needed an upgrade for another one anyway.
>
> Although I had ordered a different (higher level) model of drive, so
> AIUI they wouldn't have covered that under their T&Cs.

I always try to keep boxes that hardware has been delivered in just in
case I need to return it. But try telling that to my wife as loads of
empty boxes pile up in the loft and shed!

--
Cheers, Alan

Alan B <alanrichardbarker@nospamgmail.com.here> wrote:
> On 2022-02-08, Andy Hewitt <thewildrover@icloud.com> wrote:
>> On 08/02/2022 01:00, Jaimie Vandenbergh wrote:
>>> On 7 Feb 2022 at 23:57:57 GMT, "nospam" <nospam@nospam.invalid> wrote:
>>>
>>>> In article <j6dp5nFmas7U1@mid.individual.net>, Jaimie Vandenbergh
>>>> <jaimie@usually.sessile.org> wrote:
>>>>
>>>>>
>>>>> If you needed it, Seagate do a "pay for another one, we send it now and
>>>>> give you the money back when we get yours" which can be excellent if
>>>>> your drive hasn't completely failed. Or if you'd just rather your RAID
>>>>> had a full set of spindles sooner, since it saves about a week.
>>>>
>>>> they all do that.
>>>
>>> Yup, and Andy was using Seagate.
>>>
>>>> a big advantage is you can reuse the box & antistatic bag they used for
>>>> the new drive to send back the dead drive. this is particularly
>>>> important because they reserve the right to deny warranty claims if
>>>> it's not properly packed.
>>>
>>> That is a good tip - it's been so long since I last had to do this I'd
>>> forgotten about that significant advantage.
>>
>> That's why I used the box my new drive came in that I'd ordered the week
>> before. I had needed an upgrade for another one anyway.
>>
>> Although I had ordered a different (higher level) model of drive, so
>> AIUI they wouldn't have covered that under their T&Cs.
>
> I always try to keep boxes that hardware has been delivered in just in
> case I need to return it. But try telling that to my wife as loads of
> empty boxes pile up in the loft and shed!
>

Tell her that boxes - like random cables - will come in useful one day.
Honest.

--
Cheers ... Mark