stayed in all day for a delivery scheduled to be between 2:30 and 4:30.
At 22:30 received an unintelligible call from someone foreign.
At 00:00 I went to bed. I sleep over the front drive. I went to sleep
about 2 a.m.

This morning I get an email asking me how my failed delivery went, and
the parcel tracking informs me that I was 'carded, because I wasn't at
home'.
I checked the letter box. No card.

The courier website says that no agents are available to talk to me.

I have contacted the vendor to complain. He is 'getting back to me'.

--
"It is an established fact to 97% confidence limits that left wing
conspirators see right wing conspiracies everywhere"

On Thu, 20 Oct 2022 09:53:50 +0100, The Natural Philosopher
<tnp@invalid.invalid> wrote:

>stayed in all day for a delivery scheduled to be between 2:30 and 4:30.
>At 22:30 received an unintelligible call from someone foreign.
>At 00:00 I went to bed. I sleep over the front drive. I went to sleep
>about 2 a.m.
>
>This morning I get an email asking me how my failed delivery went, and
>the parcel tracking informs me that I was 'carded, because I wasn't at
>home'.
>I checked the letter box. No card.
>
>The courier website says that no agents are available to talk to me.
>
>I have contacted the vendor to complain. He is 'getting back to me'.

Is this any worse than Hermes (now Evri)? I had a Hermes courier
round who claimed he went to my flat earlier and nobody was in. I
asked him where my flat was and he didn't know.

I'm having trouble with Yodel at present. I ordered an item from Amazon nearly 2 weeks ago. To be delivered by Yodel, apparently.

Yodel's tracking app shows it arriving in my "local" depot (actually 35 miles away) last Friday. I tried 3 times to schedule a delivery date over the last week, all missed. They now think it may have a problem with its barcode, i.e. it's lost. And they want me to wait another 48 hours to see if they can find it somewhere. By that time it will be over 14 days since I ordered it so my right to cancel under the Distance Selling Regs will have expired. So tomorrow morning if there's no advance, I will simply have to cancel (and if necessary get my credit card company involved, if Amazon don't do the right thing - have no experience of Amazon over such things, do they refund easily?).

Are there any parcel delivery companies that are at all reliable?

On 20/10/2022 09:53, The Natural Philosopher wrote:
> stayed in all day for a delivery scheduled to be between 2:30 and 4:30.
> At 22:30 received an unintelligible call from someone foreign.
> At 00:00 I went to bed. I sleep over the front drive. I went to sleep about 2 a.m.
>
> This morning I get an email asking me how my failed delivery went, and the parcel tracking informs me that I was 'carded, because I wasn't at home'.
> I checked the letter box. No card.
>
> The courier website says that no agents are available to talk to me.
>
> I have contacted the vendor to complain. He is 'getting back to me'.
>
>
>

--
Clive Page

On 20/10/2022 in message <jrd7l2F8e9vU1@mid.individual.net> Clive Page
wrote:

>I'm having trouble with Yodel at present. I ordered an item from Amazon
>nearly 2 weeks ago. To be delivered by Yodel, apparently.
>
>Yodel's tracking app shows it arriving in my "local" depot (actually 35
>miles away) last Friday. I tried 3 times to schedule a delivery date over
>the last week, all missed. They now think it may have a problem with its
>barcode, i.e. it's lost. And they want me to wait another 48 hours to see
>if they can find it somewhere. By that time it will be over 14 days
>since I ordered it so my right to cancel under the Distance Selling Regs
>will have expired. So tomorrow morning if there's no advance, I will
>simply have to cancel (and if necessary get my credit card company
>involved, if Amazon don't do the right thing - have no experience of
>Amazon over such things, do they refund easily?).
>
>Are there any parcel delivery companies that are at all reliable?

Amazon are excellent in cases like this and will refund pretty well
immediately if it doesn't turn up.

--
Jeff Gaines Dorset UK
Tell me what you need, and I'll tell you how to get along without it.

On Fri, 21 Oct 2022 02:26:26 +1100, Clive Page <usenet@page2.eu> wrote:

> I'm having trouble with Yodel at present. I ordered an item from Amazon
> nearly 2 weeks ago. To be delivered by Yodel, apparently.
>
> Yodel's tracking app shows it arriving in my "local" depot (actually 35
> miles away) last Friday. I tried 3 times to schedule a delivery date
> over the last week, all missed. They now think it may have a problem
> with its barcode, i.e. it's lost. And they want me to wait another 48
> hours to see if they can find it somewhere. By that time it will be
> over 14 days since I ordered it so my right to cancel under the Distance
> Selling Regs will have expired. So tomorrow morning if there's no
> advance, I will simply have to cancel (and if necessary get my credit
> card company involved, if Amazon don't do the right thing - have no
> experience of Amazon over such things, do they refund easily?).

Yes, by far the easiest to get a full refund from.

> Are there any parcel delivery companies that are at all reliable?
>
> On 20/10/2022 09:53, The Natural Philosopher wrote:
>> stayed in all day for a delivery scheduled to be between 2:30 and 4:30.
>> At 22:30 received an unintelligible call from someone foreign.
>> At 00:00 I went to bed. I sleep over the front drive. I went to sleep
>> about 2 a.m.
>> This morning I get an email asking me how my failed delivery went, and
>> the parcel tracking informs me that I was 'carded, because I wasn't at
>> home'.
>> I checked the letter box. No card.
>> The courier website says that no agents are available to talk to me.
>> I have contacted the vendor to complain. He is 'getting back to me'.
>>

On 20/10/2022 16:26, Clive Page wrote:
> Are there any parcel delivery companies that are at all reliable?

Nope. I am on the verge of cancelling my order and asking for a refund.
Not because the product is rubbish, but because the courier is.

Not employing some barely literate Albanian as a driver, but an English
person instead, might have helped.

Id have happily paid more for better service

--
It’s easier to fool people than to convince them that they have been fooled.
Mark Twain

Herpes are now known as Evri

Bought a s/h DVD via eBay deivered by Evri. Just the usual size
popped through the letter box same as Royal Mail. Except as well
getting three emails its on its way its been delivered youre now expected
to rate the courier eBay style with stars ...how they did etc, Despite never
having seen them.

bb

In article <op.1uci0gkiffmuo7@pvr2.lan>, zall <zall7dr@gmail.com> wrote:
> On Fri, 21 Oct 2022 02:26:26 +1100, Clive Page <usenet@page2.eu> wrote:

> > I'm having trouble with Yodel at present. I ordered an item from
> > Amazon nearly 2 weeks ago. To be delivered by Yodel, apparently.
> >
> > Yodel's tracking app shows it arriving in my "local" depot (actually 35
> > miles away) last Friday. I tried 3 times to schedule a delivery date
> > over the last week, all missed. They now think it may have a problem
> > with its barcode, i.e. it's lost. And they want me to wait another
> > 48 hours to see if they can find it somewhere. By that time it
> > will be over 14 days since I ordered it so my right to cancel under
> > the Distance Selling Regs will have expired. So tomorrow morning if
> > there's no advance, I will simply have to cancel (and if necessary
> > get my credit card company involved, if Amazon don't do the right
> > thing - have no experience of Amazon over such things, do they refund
> > easily?).

> Yes, by far the easiest to get a full refund from.

PayPal seem good, too.

> > Are there any parcel delivery companies that are at all reliable?
> >
> > On 20/10/2022 09:53, The Natural Philosopher wrote:
> >> stayed in all day for a delivery scheduled to be between 2:30 and
> >> 4:30. At 22:30 received an unintelligible call from someone foreign.
> >> At 00:00 I went to bed. I sleep over the front drive. I went to sleep
> >> about 2 a.m. This morning I get an email asking me how my failed
> >> delivery went, and the parcel tracking informs me that I was 'carded,
> >> because I wasn't at home'. I checked the letter box. No card. The
> >> courier website says that no agents are available to talk to me. I
> >> have contacted the vendor to complain. He is 'getting back to me'.
> >>

--
from KT24 in Surrey, England - sent from my RISC OS 4té
"I'd rather die of exhaustion than die of boredom" Thomas Carlyle

On 20/10/2022 19:04, charles wrote:
> In article <op.1uci0gkiffmuo7@pvr2.lan>, zall <zall7dr@gmail.com> wrote:
>> On Fri, 21 Oct 2022 02:26:26 +1100, Clive Page <usenet@page2.eu> wrote:
>

>>> Are there any parcel delivery companies that are at all reliable?
>>>
>>> On 20/10/2022 09:53, The Natural Philosopher wrote:
>>>> stayed in all day for a delivery scheduled to be between 2:30 and
>>>> 4:30. At 22:30 received an unintelligible call from someone foreign.
>>>> At 00:00 I went to bed. I sleep over the front drive. I went to sleep
>>>> about 2 a.m. This morning I get an email asking me how my failed
>>>> delivery went, and the parcel tracking informs me that I was 'carded,
>>>> because I wasn't at home'. I checked the letter box. No card. The
>>>> courier website says that no agents are available to talk to me. I
>>>> have contacted the vendor to complain. He is 'getting back to me'.
>>>>
>
Update: ARROWXL asked me to rebook, but the website wouldn't let me, as
it retained the old booking. I managed to get a live chat session, and
they earliest was the middle of next week with no guaranteed time slot,
although they said they would text me the time the day before. Well last
time they claimed to have been at my house at 11:30pm and no one was in,
for a slot booked for 2:30-4:30pm.
The website says they stopped and 'carded' me because no one was in, but
I was waiting with all the house lights on.

I have asked for a full refund of £700 from the vendor. I think that
whenever a [parcel fails to arrive we should all do that. Otherwise this
appalling customer service will simply continue.

--
WOKE is an acronym... Without Originality, Knowledge or Education.

On Fri, 21 Oct 2022 04:51:50 +1100, billy bookcase <billy@anon.com> wrote:

> Herpes are now known as Evri
>
> Bought a s/h DVD via eBay deivered by Evri. Just the usual size
> popped through the letter box same as Royal Mail. Except as well
> getting three emails its on its way its been delivered youre now expected
> to rate the courier eBay style with stars ...how they did etc, Despite
> never
> having seen them.

But you do know if they knocked on the door if it wouldn't
fit thru the letterbox slot or if they just carded it or tossed
it over the fence or left it where anyone could grab it.

On Fri, 21 Oct 2022 05:04:47 +1100, charles <charles@candehope.me.uk>
wrote:

> In article <op.1uci0gkiffmuo7@pvr2.lan>, zall <zall7dr@gmail.com> wrote:
>> On Fri, 21 Oct 2022 02:26:26 +1100, Clive Page <usenet@page2.eu> wrote:
>
>> > I'm having trouble with Yodel at present. I ordered an item from
>> > Amazon nearly 2 weeks ago. To be delivered by Yodel, apparently.
>> >
>> > Yodel's tracking app shows it arriving in my "local" depot (actually
>> 35
>> > miles away) last Friday. I tried 3 times to schedule a delivery date
>> > over the last week, all missed. They now think it may have a problem
>> > with its barcode, i.e. it's lost. And they want me to wait another
>> > 48 hours to see if they can find it somewhere. By that time it
>> > will be over 14 days since I ordered it so my right to cancel under
>> > the Distance Selling Regs will have expired. So tomorrow morning if
>> > there's no advance, I will simply have to cancel (and if necessary
>> > get my credit card company involved, if Amazon don't do the right
>> > thing - have no experience of Amazon over such things, do they refund
>> > easily?).
>
>> Yes, by far the easiest to get a full refund from.
>
> PayPal seem good, too.

Yeah, I always use them with anything other than Amazon where you can't
use them.

Not always as quick as Amazon to refund tho, they
mostly do ask the seller for their side of the story.

>> > Are there any parcel delivery companies that are at all reliable?
>> >
>> > On 20/10/2022 09:53, The Natural Philosopher wrote:
>> >> stayed in all day for a delivery scheduled to be between 2:30 and
>> >> 4:30. At 22:30 received an unintelligible call from someone foreign.
>> >> At 00:00 I went to bed. I sleep over the front drive. I went to sleep
>> >> about 2 a.m. This morning I get an email asking me how my failed
>> >> delivery went, and the parcel tracking informs me that I was 'carded,
>> >> because I wasn't at home'. I checked the letter box. No card. The
>> >> courier website says that no agents are available to talk to me. I
>> >> have contacted the vendor to complain. He is 'getting back to me'.
>> >>

In Canada,a lot of problems also exist with carriers, so its notjust us.
Brian

--

--:
This newsgroup posting comes to you directly from...
The Sofa of Brian Gaff...
briang1@blueyonder.co.uk
Blind user, so no pictures please
Note this Signature is meaningless.!
"The Natural Philosopher" <tnp@invalid.invalid> wrote in message
news:tir2au$9un8$1@dont-email.me...
> stayed in all day for a delivery scheduled to be between 2:30 and 4:30.
> At 22:30 received an unintelligible call from someone foreign.
> At 00:00 I went to bed. I sleep over the front drive. I went to sleep
> about 2 a.m.
>
> This morning I get an email asking me how my failed delivery went, and the
> parcel tracking informs me that I was 'carded, because I wasn't at home'.
> I checked the letter box. No card.
>
> The courier website says that no agents are available to talk to me.
>
> I have contacted the vendor to complain. He is 'getting back to me'.
>
>
>
> --
> "It is an established fact to 97% confidence limits that left wing
> conspirators see right wing conspiracies everywhere"
>

On 20/10/2022 16:34, Jeff Gaines wrote:
>
> Amazon are excellent in cases like this and will refund pretty well immediately if it doesn't turn up.
>
Thanks. Yodel.co.uk still says "expected delivery Thurs 20th" i.e. yesterday. So I'm about to cancel and I will find out too.

--
Clive Page

On 20/10/2022 16:26, Clive Page wrote:
> I'm having trouble with Yodel at present.  I ordered an item from Amazon
> nearly 2 weeks ago.  To be delivered by Yodel, apparently.
>
> Yodel's tracking app shows it arriving in my "local" depot (actually 35
> miles away) last Friday.  I tried 3 times to schedule a delivery date
> over the last week, all missed.  They now think it may have a problem
> with its barcode, i.e. it's lost.  And they want me to wait another 48
> hours to see if they can find it somewhere.    By that time it will be
> over 14 days since I ordered it so my right to cancel under the Distance
> Selling Regs will have expired.   So tomorrow morning if there's no
> advance, I will simply have to cancel (and if necessary get my credit
> card company involved, if Amazon don't do the right thing - have no
> experience of Amazon over such things, do they refund easily?).
>
> Are there any parcel delivery companies that are at all reliable?

In my experience courier companies are really bad with information if a
parcel has been lost or stolen in transit.

They apologise for the "delay" for which they state various reasons and
claim they will deliver the item tomorrow. The tomorrows come around and
they still will not admit to losing the package and still claim to
deliver it the following day. The deliver tomorrow seems to have been
pre-programmed into their tracking software and automatically kicks in
the estimated delivery date has passed. Phoning up and talking to human
only results in the droid looking at the same information presented by
the tracking software and advising to wait another 48 hours.

I've had this experience twice in the past 10 years and both with
physically large/heavy items costing £300 to £500.

--
mailto : news {at} admac {dot} myzen {dot} co {dot} uk

On 20/10/2022 18:51, billy bookcase wrote:
> Herpes are now known as Evri
>
> Bought a s/h DVD via eBay deivered by Evri. Just the usual size
> popped through the letter box same as Royal Mail. Except as well
> getting three emails its on its way its been delivered youre now expected
> to rate the courier eBay style with stars ...how they did etc, Despite never
> having seen them.

This seems to a growing trend if they have your mobile phone or email
information. (Either required if you want to be notified about delivery
tracking).

It's not just how did we do but a product review as well.

--
mailto : news {at} admac {dot} myzen {dot} co {dot} uk

On 21/10/2022 09:47, alan_m wrote:
> On 20/10/2022 18:51, billy bookcase wrote:
>> Herpes are now known as Evri
>>
>> Bought a s/h DVD via eBay deivered by Evri. Just the usual size
>> popped through the letter box same as Royal Mail. Except as well
>> getting three emails its on its way its been delivered youre now expected
>> to rate the courier eBay style with stars ...how they did etc,
>> Despite never
>> having seen them.
>
> This seems to a growing trend if they have your mobile phone or email
> information. (Either required if you want to be notified about delivery
> tracking).
>
> It's not just how did we do but a product review as well.
>
As in 'Your service sucks, and I cant review the product because it
never arrived'
I have just spent an hour on the phone with customer services - not from
the courier company, but from the manufacturer of the goods.

It seems the courier company is one of the few that will deliver heavy
loads, are relatively new to them, and have been lying to me and them.
They are saying they were outside my house at 4:30pm, But they phoned me
at 10:30pm. At least I assumed it was them. Level of English was the
worst I have ever heard. Probably a Russian deserter.

They (the manufacturer) claim they have organised shipment for Monday.
Which the courier firm said was not possible.

We will see.
..............................................................................
I once had an amazon delivery that never arrived. They claimed to have
'left in in the porch' which was a sliding door anyone could open.
Amazon re shipped the goods.

A week later I noticed a package, soaked through, apparently thrown or
blown into the middle of the garden near a collapsing pergola....

--
To ban Christmas, simply give turkeys the vote.

"alan_m" <junk@admac.myzen.co.uk> wrote in message
news:jrf4kuFj8isU2@mid.individual.net...
> On 20/10/2022 18:51, billy bookcase wrote:
>> Herpes are now known as Evri
>>
>> Bought a s/h DVD via eBay deivered by Evri. Just the usual size
>> popped through the letter box same as Royal Mail. Except as well
>> getting three emails its on its way its been delivered youre now expected
>> to rate the courier eBay style with stars ...how they did etc, Despite never
>> having seen them.
>
> This seems to a growing trend if they have your mobile phone or email information.
> (Either required if you want to be notified about delivery tracking).
>
> It's not just how did we do but a product review as well.

Er no. At least not with Evri.

Complaints about delivery delays, damaged goods etc are usually
confined to Amazon revierws.

"One Flew Over The Cuckoos Nest"

One Star reviews.

This DVD was scratched and wouldn't play on my dvd player.

Very badly packed and the case was broken.

And yes! One (other muppett) found this review helpful.

bb

Clive Page <usenet@page2.eu> wrote in
news:jrd7l2F8e9vU1@mid.individual.net:

>
> By that time it will be over 14 days since I ordered it so my right to
> cancel under the Distance Selling Regs will have expired.
>

Time limits for return rights are from date of delivery (if that ever
occurs).