On Thursday, May 21, 1998 at 12:00:00 AM UTC-7, Frank Danella wrote:
> In article <1d9e3t7.1dp...@ts-spm-p12.cancom.net>,
> kerb...@cancom.net (=?ISO-8859-1?Q?Fr=E9d=E9ric_Kerbrat?=) wrote:
> > Geert Jan Rademaker <gee...@dds.nl> wrote:
> > > Don't know about their priorities but I've been waiting for my upgrade for
> > > quite some time. OTH they had troubles with the initial release and had to
> > > halt shipping for a couple of weeks. About e-mail contact: After my
> > > upgrade order send in via the e-mail address they quoted in order maker I
> > > received almost immediate confirmation (firstly of arrival of the message
> > > and after that the reference number for the order, all within a day). When
> > > I got impatient I send another message to the address mentioned in the
> > > confirmation message: no reply after that I sent another message to
> > > sh...@micromat.com with the order info and I got a quick response with a
> > > URL to download TTP2. I would like to have the full package as soon as
> > > possible but can't complain about the service. Now about the original
> > > poster: did he download the demo of TTP? The one I got is perfectly
> > > functional.
> > >
> > > Cheers, Geert Jan
> > No, stupid as I am, I just bought the french edition of TTP2.
> > The french editor has an on-line ordering system. So I got the full
> > program, and a registration code.
> >
> > It's the first order, the one made directly with Micromat that i'm
> > having problem with.
> > Right, I paid twice.
> >
> > I'll try to mail sh...@micromat.com as you did.
> I need to set the record straight. Just a few hours after posting my
> feelings about Micromat not shipping TTP2 to me I received it. This
> amazing coincidence is still hard to believe.
> I know that Micromat is a small outfit but thay need to learn that
> answering email is a small price to pay to keep customer loyalty. If they
> intend to produce such an important product they had better be prepared
> for the attention it will get.
> They could learn a valuable lesson from one of my favorite companies,
> Ambrosia. Ambrosia is small but extremely responsive and caring about
> their customers.
> But, in the end, I finally got my order! Micromat came through.
> Frank Danella
I talked to Jeff Baudin in 2005. A very nice guy and willing to help.