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Any sufficiently advanced bug is indistinguishable from a feature. -- Rich Kulawiec

computers / comp.sys.mac.system / Re: problem with App Store

SubjectAuthor
* problem with App StoreAndré G. Isaak
+* Re: problem with App Storenospam
|`* Re: problem with App StoreAndré G. Isaak
| `* Re: problem with App Storenospam
|  `- Re: problem with App StoreAndré G. Isaak
`- Re: problem with App StoreDavid Brooks

1
problem with App Store

<tsh4us$2lf56$1@dont-email.me>

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From: agis...@gm.invalid (André G. Isaak)
Newsgroups: comp.sys.mac.system
Subject: problem with App Store
Date: Tue, 14 Feb 2023 16:19:53 -0700
Organization: Christians and Atheists United Against Creeping Agnosticism
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 by: André G. Isaak - Tue, 14 Feb 2023 23:19 UTC

For several weeks now I have been unable to download programs or updates
from the App Store on my iMac.

Whenever I start App Store.app, it asks for my apple ID and password.
When I enter them it responds with:

An unexpected error occurred while signing in.
The operation couldn’t be completed. (NSURLErrorDomain error -1012.)

I am able to log in to the app store with my iPod (the only other apple
device I own), to the problem isn't with the apple ID or password I am
using.

I tried deleting ~/Library/Caches/com.apple.appstore but to no avail.

Any ideas what might be going on here?

n.b. I am still running Mojave.

André

--
To email remove 'invalid' & replace 'gm' with well known Google mail
service.

Re: problem with App Store

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Subject: Re: problem with App Store
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 by: nospam - Tue, 14 Feb 2023 23:26 UTC

In article <tsh4us$2lf56$1@dont-email.me>, André G. Isaak
<agisaak@gm.invalid> wrote:

> For several weeks now I have been unable to download programs or updates
> from the App Store on my iMac.
>
> Whenever I start App Store.app, it asks for my apple ID and password.
> When I enter them it responds with:
>
> An unexpected error occurred while signing in.
> The operation couldn¹t be completed. (NSURLErrorDomain error -1012.)
>
> I am able to log in to the app store with my iPod (the only other apple
> device I own), to the problem isn't with the apple ID or password I am
> using.
>
> I tried deleting ~/Library/Caches/com.apple.appstore but to no avail.
>
> Any ideas what might be going on here?

try this
<https://discussions.apple.com/docs/DOC-7391>

Re: problem with App Store

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From: agis...@gm.invalid (André G. Isaak)
Newsgroups: comp.sys.mac.system
Subject: Re: problem with App Store
Date: Tue, 14 Feb 2023 16:34:55 -0700
Organization: Christians and Atheists United Against Creeping Agnosticism
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 by: André G. Isaak - Tue, 14 Feb 2023 23:34 UTC

On 2023-02-14 16:26, nospam wrote:
> In article <tsh4us$2lf56$1@dont-email.me>, André G. Isaak
> <agisaak@gm.invalid> wrote:
>
>> For several weeks now I have been unable to download programs or updates
>> from the App Store on my iMac.
>>
>> Whenever I start App Store.app, it asks for my apple ID and password.
>> When I enter them it responds with:
>>
>> An unexpected error occurred while signing in.
>> The operation couldn¹t be completed. (NSURLErrorDomain error -1012.)
>>
>> I am able to log in to the app store with my iPod (the only other apple
>> device I own), to the problem isn't with the apple ID or password I am
>> using.
>>
>> I tried deleting ~/Library/Caches/com.apple.appstore but to no avail.
>>
>> Any ideas what might be going on here?
>
> try this
> <https://discussions.apple.com/docs/DOC-7391>

Thanks for your reply.

I'd actually already found that webpage but its suggestion didn't work.

André

--
To email remove 'invalid' & replace 'gm' with well known Google mail
service.

Re: problem with App Store

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Subject: Re: problem with App Store
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 by: nospam - Wed, 15 Feb 2023 00:45 UTC

In article <tsh5r2$2lhpl$1@dont-email.me>, André G. Isaak
<agisaak@gm.invalid> wrote:

> >> For several weeks now I have been unable to download programs or updates
> >> from the App Store on my iMac.

....

> >> Any ideas what might be going on here?
> >
> > try this
> > <https://discussions.apple.com/docs/DOC-7391>
>
> Thanks for your reply.
>
> I'd actually already found that webpage but its suggestion didn't work.

what happens if you try accessing the app store from a different user
account, ideally one that's just been created?

Re: problem with App Store

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From: agis...@gm.invalid (André G. Isaak)
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Subject: Re: problem with App Store
Date: Tue, 14 Feb 2023 18:07:48 -0700
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In-Reply-To: <140220231945114507%nospam@nospam.invalid>
 by: André G. Isaak - Wed, 15 Feb 2023 01:07 UTC

On 2023-02-14 17:45, nospam wrote:
> In article <tsh5r2$2lhpl$1@dont-email.me>, André G. Isaak
> <agisaak@gm.invalid> wrote:
>
>>>> For several weeks now I have been unable to download programs or updates
>>>> from the App Store on my iMac.
>
> ...
>
>>>> Any ideas what might be going on here?
>>>
>>> try this
>>> <https://discussions.apple.com/docs/DOC-7391>
>>
>> Thanks for your reply.
>>
>> I'd actually already found that webpage but its suggestion didn't work.
>
> what happens if you try accessing the app store from a different user
> account, ideally one that's just been created?

I created a new user account as per your suggestion and was able to
login to the App Store in that account. However, in that account no
updates are showing up despite the fact that three should be available.
But I was able to download software that I had previously deleted,
something which I could not do in my main account.

After doing this I was able successfully log in to the app store on my
main account without getting the NSURLerror that I was previously
obtaining. However, the "updates" section of the app store is empty
despite the fact that the dock icon is still claiming that three updates
are available.

I'm wondering if those updates were actually already successfully
downloaded and that the '3' in the dock is tied to the same bug that was
preventing me from earlier logging into the app store.

At any rate, thanks for the suggestion. I'll keep my fingers crossed
that the problem is now resolved.

André

--
To email remove 'invalid' & replace 'gm' with well known Google mail
service.

Re: problem with App Store

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From: Dav...@HunterBD.invalid (David Brooks)
Newsgroups: comp.sys.mac.system
Subject: Re: problem with App Store
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In-Reply-To: <tsh4us$2lf56$1@dont-email.me>
 by: David Brooks - Wed, 15 Feb 2023 12:08 UTC

On 14/02/2023 23:19, André G. Isaak wrote:
> n.b. I am still running Mojave.

Why?

Are you using OLD hardware?

macOS Ventura works just fine for me.

--
David

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