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FTC Sues Frontier Communications for Misrepresenting Internet Speeds [telecom]

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From: maQlaRss...@gmail.com (Bill Horne)
Newsgroups: comp.dcom.telecom
Subject: FTC Sues Frontier Communications for Misrepresenting Internet Speeds [telecom]
Date: 18 Dec 2021 11:40:01 -0500
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by: Bill Horne - Sat, 18 Dec 2021 16:40 UTC

May 19, 2021

Company failed to deliver DSL Internet speeds for which consumers
paid and were promised

The Federal Trade Commission, along with law enforcement agencies from
six states, sued Internet service provider Frontier Communications,
alleging that the company did not provide many consumers with Internet
service at the speeds it promised them, and charged many of them for
more expensive and higher-speed service than Frontier actually provided.

https://www.ftc.gov/news-events/press-releases/2021/05/ftc-sues-frontier-communications-misrepresenting-internet-speeds

--
I don't want to say that I'm old and worn out, but I'm never anywhere near the curb on trash day
(Remove QRM from my email address to write to me directly)

Re: FTC Sues Frontier Communications for Misrepresenting Internet Speeds [telecom]

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From: michael....@att.net (Michael Trew)
Newsgroups: comp.dcom.telecom
Subject: Re: FTC Sues Frontier Communications for Misrepresenting Internet Speeds [telecom]
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by: Michael Trew - Sun, 19 Dec 2021 01:46 UTC

On 12/18/2021 11:40, Bill Horne wrote:
> May 19, 2021
>
> Company failed to deliver DSL Internet speeds for which consumers
> paid and were promised
>
> The Federal Trade Commission, along with law enforcement agencies from
> six states, sued Internet service provider Frontier Communications,
> alleging that the company did not provide many consumers with Internet
> service at the speeds it promised them, and charged many of them for
> more expensive and higher-speed service than Frontier actually provided.
>
> https://www.ftc.gov/news-events/press-releases/2021/05/ftc-sues-frontier-communications-misrepresenting-internet-speeds

When I worked for Frontier, we were explicitly told to quote bandwidth
(speeds) as "UP TO" -- and not a guarantee. I'd assume that most ISP's
follow this practice.

Several years ago, Frontier speed tiers for basic DSL were changed. The
two bottom options were "Broadband Lite" (up to 1Mb/s down) and
"Broadband Max" (up to 6Mb/s down). Some customers that could only be
provisioned for 3Mb/s, for instance, were sold Max service.

If said customers complained about rated bandwidth (speed), we told them
that the next step down to Lite would lower your service significantly,
for only about $3/month saved.

Imagination is more important than knowledge. -- Albert Einstein

computers / comp.dcom.telecom / FTC Sues Frontier Communications for Misrepresenting Internet Speeds [telecom]

Subject	Author
FTC Sues Frontier Communications for Misrepresenting Internet Speeds [telecom]	Bill Horne
Re: FTC Sues Frontier Communications for Misrepresenting Internet Speeds [tele	Michael Trew