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computers / alt.online-service.comcast / Re: Incoming calls sent to voice mail after 2 rings

SubjectAuthor
* Incoming calls sent to voice mail after 2 ringsAdam H. Kerman
+- Re: Incoming calls sent to voice mail after 2 ringsKenW
+* Re: Incoming calls sent to voice mail after 2 ringsFrank
|+* Re: Incoming calls sent to voice mail after 2 ringsBizarro Roy
||+* Re: Incoming calls sent to voice mail after 2 ringsBill
|||`- Re: Incoming calls sent to voice mail after 2 ringsBizarro Roy
||`* Re: Incoming calls sent to voice mail after 2 ringsAdam H. Kerman
|| `- Re: Incoming calls sent to voice mail after 2 ringsBizarro Roy
|`* Re: Incoming calls sent to voice mail after 2 ringsAdam H. Kerman
| `- Re: Incoming calls sent to voice mail after 2 ringsFrank
`- Re: Incoming calls sent to voice mail after 2 ringsP. DANTIC

1
Incoming calls sent to voice mail after 2 rings

<t762cn$uge$1@dont-email.me>

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From: ahk...@chinet.com (Adam H. Kerman)
Newsgroups: alt.online-service.comcast
Subject: Incoming calls sent to voice mail after 2 rings
Date: Tue, 31 May 2022 21:47:03 -0000 (UTC)
Organization: A noiseless patient Spider
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 by: Adam H. Kerman - Tue, 31 May 2022 21:47 UTC

Incoming calls have been sent to voice mail after 2 rings for months
now. In reading the help text, the subscriber is supposed to be able to
adjust this using the Web interface. The feature is under Call
Forwarding.

Looking at the Web interface, there had been an error message that the
account doesn't have access to advanced call forwarding features.

I started reporting the issue in March but it wasn't addressed. Reported
it again in April. All through out May, I reported it again. With my May
reports, I began insisting that trouble tickets be opened and that they
tell me the ticket number. It still wasn't addressed.

Each time I called, they had closed the ticket without addressing the
issue. Several times, the person closing the ticket had reported
"subscriber unreachable".

They were also giving me a hard time about providing them with a phone
number that could receive text messages. I insisted that they could
either leave a message in voice mail or in email using the services on
the account. Mostly, the Comcast email address is used for
service-related email messages from Comcast as I don't wish to
communicate with them on my personal email address.

Finally got someone on the tech help desk who could write up a proper
trouble ticket that she escalated to a different group.

Last week, a woman called that had access to the switch itself. (Yes, I
know Comcast doesn't have switches but that's how she referred to it.
Old telecom terms never die.) Before she called me, she corrected the
issue, then asked me to see if I could use the subscriber interface.

She was terrific. She had indeed addressed the issue.

This afternoon, a higher-level customer service representative called
back. I had asked for a $40 credit, 4 x $10 for each of the May trouble
tickets that had been closed without being worked on. She put a $50
credit on the account.

Yes, I know: if Mrs. Frank had reported the issue, it would have been
addressed with the first report. All hail Mrs. Frank!

Re: Incoming calls sent to voice mail after 2 rings

<jp3d9h9c7tseuujsc474rb4dh3rf8ugrjc@4ax.com>

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From: ken1...@invalid.net (KenW)
Newsgroups: alt.online-service.comcast
Subject: Re: Incoming calls sent to voice mail after 2 rings
Organization: Home
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 by: KenW - Tue, 31 May 2022 21:57 UTC

Didn't you know the VIRUS caused ALL problems ?

>Incoming calls have been sent to voice mail after 2 rings for months
>now. In reading the help text, the subscriber is supposed to be able to
>adjust this using the Web interface. The feature is under Call
>Forwarding.
>
>Looking at the Web interface, there had been an error message that the
>account doesn't have access to advanced call forwarding features.
>
>I started reporting the issue in March but it wasn't addressed. Reported
>it again in April. All through out May, I reported it again. With my May
>reports, I began insisting that trouble tickets be opened and that they
>tell me the ticket number. It still wasn't addressed.
>
>Each time I called, they had closed the ticket without addressing the
>issue. Several times, the person closing the ticket had reported
>"subscriber unreachable".
>
>They were also giving me a hard time about providing them with a phone
>number that could receive text messages. I insisted that they could
>either leave a message in voice mail or in email using the services on
>the account. Mostly, the Comcast email address is used for
>service-related email messages from Comcast as I don't wish to
>communicate with them on my personal email address.
>
>Finally got someone on the tech help desk who could write up a proper
>trouble ticket that she escalated to a different group.
>
>Last week, a woman called that had access to the switch itself. (Yes, I
>know Comcast doesn't have switches but that's how she referred to it.
>Old telecom terms never die.) Before she called me, she corrected the
>issue, then asked me to see if I could use the subscriber interface.
>
>She was terrific. She had indeed addressed the issue.
>
>This afternoon, a higher-level customer service representative called
>back. I had asked for a $40 credit, 4 x $10 for each of the May trouble
>tickets that had been closed without being worked on. She put a $50
>credit on the account.
>
>Yes, I know: if Mrs. Frank had reported the issue, it would have been
>addressed with the first report. All hail Mrs. Frank!

KenW

Re: Incoming calls sent to voice mail after 2 rings

<t77nta$n01$1@dont-email.me>

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From: "fran...@frank.net (Frank)
Newsgroups: alt.online-service.comcast
Subject: Re: Incoming calls sent to voice mail after 2 rings
Date: Wed, 1 Jun 2022 09:00:24 -0400
Organization: A noiseless patient Spider
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 by: Frank - Wed, 1 Jun 2022 13:00 UTC

On 5/31/2022 5:47 PM, Adam H. Kerman wrote:
> Incoming calls have been sent to voice mail after 2 rings for months
> now. In reading the help text, the subscriber is supposed to be able to
> adjust this using the Web interface. The feature is under Call
> Forwarding.
>
> Looking at the Web interface, there had been an error message that the
> account doesn't have access to advanced call forwarding features.
>
> I started reporting the issue in March but it wasn't addressed. Reported
> it again in April. All through out May, I reported it again. With my May
> reports, I began insisting that trouble tickets be opened and that they
> tell me the ticket number. It still wasn't addressed.
>
> Each time I called, they had closed the ticket without addressing the
> issue. Several times, the person closing the ticket had reported
> "subscriber unreachable".
>
> They were also giving me a hard time about providing them with a phone
> number that could receive text messages. I insisted that they could
> either leave a message in voice mail or in email using the services on
> the account. Mostly, the Comcast email address is used for
> service-related email messages from Comcast as I don't wish to
> communicate with them on my personal email address.
>
> Finally got someone on the tech help desk who could write up a proper
> trouble ticket that she escalated to a different group.
>
> Last week, a woman called that had access to the switch itself. (Yes, I
> know Comcast doesn't have switches but that's how she referred to it.
> Old telecom terms never die.) Before she called me, she corrected the
> issue, then asked me to see if I could use the subscriber interface.
>
> She was terrific. She had indeed addressed the issue.
>
> This afternoon, a higher-level customer service representative called
> back. I had asked for a $40 credit, 4 x $10 for each of the May trouble
> tickets that had been closed without being worked on. She put a $50
> credit on the account.
>
> Yes, I know: if Mrs. Frank had reported the issue, it would have been
> addressed with the first report. All hail Mrs. Frank!

It has been an unbelievably quiet couple of years for me and the missus.
Cannot remember when we last had to call them.

Re: Incoming calls sent to voice mail after 2 rings

<010620220931488707%roy@roy.com>

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Subject: Re: Incoming calls sent to voice mail after 2 rings
From: roy...@roy.com (Bizarro Roy)
Newsgroups: alt.online-service.comcast
Reply-To: Bizarro Roy
Message-ID: <010620220931488707%roy@roy.com>
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Date: Wed, 01 Jun 2022 09:31:48 -0400
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 by: Bizarro Roy - Wed, 1 Jun 2022 13:31 UTC

In article <t77nta$n01$1@dont-email.me>, Frank < "@frank.net> wrote:

> It has been an unbelievably quiet couple of years for me and the missus.
> Cannot remember when we last had to call them.

We are now in that time of year where the late-afternoon Venusian-like
heat gets to something outside, and we lose service for fifteen minutes
or so. It's been going on for decades. They're never been able to
find the problem.

Re: Incoming calls sent to voice mail after 2 rings

<qhte9hpavv796cg2lu25klo6tdmok7o754@4ax.com>

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From: bil...@myself.invalid (Bill)
Newsgroups: alt.online-service.comcast
Subject: Re: Incoming calls sent to voice mail after 2 rings
Message-ID: <qhte9hpavv796cg2lu25klo6tdmok7o754@4ax.com>
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 by: Bill - Wed, 1 Jun 2022 14:35 UTC

On Wed, 01 Jun 2022 09:31:48 -0400, Bizarro Roy <roy@roy.com> wrote:

>In article <t77nta$n01$1@dont-email.me>, Frank < "@frank.net> wrote:
>
>> It has been an unbelievably quiet couple of years for me and the missus.
>> Cannot remember when we last had to call them.
>
>
>We are now in that time of year where the late-afternoon Venusian-like
>heat gets to something outside, and we lose service for fifteen minutes
>or so. It's been going on for decades. They're never been able to
>find the problem.

I had a similar issue in the late 90's. I ended up taking a laptop and
my cable modem outside to the demarc to record the up/down signal levels
and SNR, on multiple days when things were working (to establish a
baseline) and then when things weren't working. I was able to easily
demonstrate that the signal was going to sh*t at the demarc, not within
my house like they kept insinuating with their threats to charge me if
the problem was inside the house. They finally dispatched a tech to the
neighborhood and he replaced something that had a faulty clock
(excessive drift, related to ambient temperature.) Problem solved.

Re: Incoming calls sent to voice mail after 2 rings

<t78054$tk2$2@dont-email.me>

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From: ahk...@chinet.com (Adam H. Kerman)
Newsgroups: alt.online-service.comcast
Subject: Re: Incoming calls sent to voice mail after 2 rings
Date: Wed, 1 Jun 2022 15:21:08 -0000 (UTC)
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 by: Adam H. Kerman - Wed, 1 Jun 2022 15:21 UTC

Frank <frank@frank.net> wrote:
>On 5/31/2022 5:47 PM, Adam H. Kerman wrote:

>>. . .

>>Yes, I know: if Mrs. Frank had reported the issue, it would have been
>>addressed with the first report. All hail Mrs. Frank!

>It has been an unbelievably quiet couple of years for me and the missus.
> Cannot remember when we last had to call them.

Your doctors must have lowered your dosages of blood pressure
medications, then!

Re: Incoming calls sent to voice mail after 2 rings

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From: ahk...@chinet.com (Adam H. Kerman)
Newsgroups: alt.online-service.comcast
Subject: Re: Incoming calls sent to voice mail after 2 rings
Date: Wed, 1 Jun 2022 15:24:48 -0000 (UTC)
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 by: Adam H. Kerman - Wed, 1 Jun 2022 15:24 UTC

Bizarro Roy <Bizarro Roy> wrote:

>We are now in that time of year where the late-afternoon Venusian-like
>heat gets to something outside, and we lose service for fifteen minutes
>or so. It's been going on for decades. They're never been able to
>find the problem.

I agree with Bill. You probably need a line tech. I liked the way he did
his own trouble shooting, which any repair technician coming out to his
home should have been able to do.

It's infinitely frustrating, but each time it happens, get a trouble
ticket. Then after being ignored multiple times, call your village
hall's cable liason to be put in touch with the higher-level customer
service representative who actually understands the procedure for
entering a trouble ticket so that the correct individual works on it.

Re: Incoming calls sent to voice mail after 2 rings

<t784j5$vb0$1@dont-email.me>

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From: "fran...@frank.net (Frank)
Newsgroups: alt.online-service.comcast
Subject: Re: Incoming calls sent to voice mail after 2 rings
Date: Wed, 1 Jun 2022 12:36:51 -0400
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 by: Frank - Wed, 1 Jun 2022 16:36 UTC

On 6/1/2022 11:21 AM, Adam H. Kerman wrote:
> Frank <frank@frank.net> wrote:
>> On 5/31/2022 5:47 PM, Adam H. Kerman wrote:
>
>>> . . .
>
>>> Yes, I know: if Mrs. Frank had reported the issue, it would have been
>>> addressed with the first report. All hail Mrs. Frank!
>
>> It has been an unbelievably quiet couple of years for me and the missus.
>> Cannot remember when we last had to call them.
>
> Your doctors must have lowered your dosages of blood pressure
> medications, then!

Been the least of our worries. Maybe I should not have mentioned it as
it might jinx us and something will break down.

Re: Incoming calls sent to voice mail after 2 rings

<010620221241564711%roy@roy.com>

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Subject: Re: Incoming calls sent to voice mail after 2 rings
From: roy...@roy.com (Bizarro Roy)
Newsgroups: alt.online-service.comcast
Reply-To: Bizarro Roy
Message-ID: <010620221241564711%roy@roy.com>
References: <t762cn$uge$1@dont-email.me> <t77nta$n01$1@dont-email.me> <010620220931488707%roy@roy.com> <t780c0$tk2$3@dont-email.me>
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Date: Wed, 01 Jun 2022 12:41:56 -0400
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 by: Bizarro Roy - Wed, 1 Jun 2022 16:41 UTC

In article <t780c0$tk2$3@dont-email.me>, Adam H. Kerman
<ahk@chinet.com> wrote:

> Bizarro Roy <Bizarro Roy> wrote:
>
> >We are now in that time of year where the late-afternoon Venusian-like
> >heat gets to something outside, and we lose service for fifteen minutes
> >or so. It's been going on for decades. They're never been able to
> >find the problem.
>
> I agree with Bill. You probably need a line tech. I liked the way he did
> his own trouble shooting, which any repair technician coming out to his
> home should have been able to do.
>
> It's infinitely frustrating, but each time it happens, get a trouble
> ticket. Then after being ignored multiple times, call your village
> hall's cable liason to be put in touch with the higher-level customer
> service representative who actually understands the procedure for
> entering a trouble ticket so that the correct individual works on it.

Thank you, Adam.

Re: Incoming calls sent to voice mail after 2 rings

<010620221242266492%roy@roy.com>

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Subject: Re: Incoming calls sent to voice mail after 2 rings
From: roy...@roy.com (Bizarro Roy)
Newsgroups: alt.online-service.comcast
Reply-To: Bizarro Roy
Message-ID: <010620221242266492%roy@roy.com>
References: <t762cn$uge$1@dont-email.me> <t77nta$n01$1@dont-email.me> <010620220931488707%roy@roy.com> <qhte9hpavv796cg2lu25klo6tdmok7o754@4ax.com>
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 by: Bizarro Roy - Wed, 1 Jun 2022 16:42 UTC

In article <qhte9hpavv796cg2lu25klo6tdmok7o754@4ax.com>, Bill
<bill@myself.invalid> wrote:

> On Wed, 01 Jun 2022 09:31:48 -0400, Bizarro Roy <roy@roy.com> wrote:
>
> >In article <t77nta$n01$1@dont-email.me>, Frank < "@frank.net> wrote:
> >
> >> It has been an unbelievably quiet couple of years for me and the missus.
> >> Cannot remember when we last had to call them.
> >
> >
> >We are now in that time of year where the late-afternoon Venusian-like
> >heat gets to something outside, and we lose service for fifteen minutes
> >or so. It's been going on for decades. They're never been able to
> >find the problem.
>
> I had a similar issue in the late 90's. I ended up taking a laptop and
> my cable modem outside to the demarc to record the up/down signal levels
> and SNR, on multiple days when things were working (to establish a
> baseline) and then when things weren't working. I was able to easily
> demonstrate that the signal was going to sh*t at the demarc, not within
> my house like they kept insinuating with their threats to charge me if
> the problem was inside the house. They finally dispatched a tech to the
> neighborhood and he replaced something that had a faulty clock
> (excessive drift, related to ambient temperature.) Problem solved.

Thanks, Bill. That is one heroic story.

Re: Incoming calls sent to voice mail after 2 rings

<pGqTwOffXrRAJcaOwqYBpaDyJItWrOHy@news.usenet.farm>

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https://www.novabbs.com/computers/article-flat.php?id=357&group=alt.online-service.comcast#357

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 by: P. DANTIC - Mon, 4 Jul 2022 15:24 UTC

On 5/31/2022 5:47 PM, Adam H. Kerman wrote:
> Finally got someone on the tech help desk who could write up a proper
> trouble ticket that she escalated to a different group.
>

I doubt that she wrote up anything. She likely typed it on a keyboard.

1
server_pubkey.txt

rocksolid light 0.9.7
clearnet tor