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Vonage pays $100 million for a Get Out of Jail Free Card [telecom]

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From: dan...@panix.com (danny burstein)
Newsgroups: comp.dcom.telecom
Subject: Vonage pays $100 million for a Get Out of Jail Free Card [telecom]
Date: 12 Nov 2022 19:17:36 +0000
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by: danny burstein - Sat, 12 Nov 2022 19:17 UTC

Holmdel, NJ-based Vonage paying $100M in refunds after customers
struggled to cancel service

Vonage has been ordered to pay $100 million in refunds to customers
who encountered obstacles and fees when they tried to cancel their
service, the Federal Trade Commission said Thursday.

As part of the proposed court order, the Holmdel-based
telecommunications company agreed to stop using so-called "dark
patterns," which are hurdles designed to delay or prevent customers
from stopping recurring charges.
......
In numerous instances, customers who canceled continued to be charged.

rest:

https://www.northjersey.com/story/money/business/2022/11/04/vonage-paying-100m-in-refunds-to-customers-who-struggled-to-cancel/69616683007/

dannyb notes the credit card companies kept processing Vonage's slips
even after plenty of customer complaints

--
_____________________________________________________
Knowledge may be power, but communications is the key
dannyb@panix.com
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All the simple programs have been written.

computers / comp.dcom.telecom / Vonage pays $100 million for a Get Out of Jail Free Card [telecom]

Subject	Author
Vonage pays $100 million for a Get Out of Jail Free Card [telecom]	danny burstein