For some reason, I cannot get this to update or install. I have used
this before to update using the computers internet connection instead of
wireless. Today, it said there was a mandatory update. Tried to do it
and it said it was unable to complete and would open the update folder.
This turned out to be the windows documents folder with nothing related
to TomTom in it. It has worked on this computer before, so I
uninstalled and reinstalled, even using windows/setting/apps to do the
uninstall.

So, it appears to install and then start up. It gets to showing the
outskirts of the window and then just sits there. Right clicking in the
taskbar on the program trying to open gives three options. TemMDC, Pin
to taksbar, and close window.

I tried excluding the folder in windows defender and also the process
listed in the starting shortcut. Which brings a possibly related
question. The only way I can get to the program is through this
shortcut that gets created at install. There is nothing listed under
the start menu. Seems odd to me. Any ideas on how to get past this and
get it working again?

sticks wrote:
> For some reason, I cannot get this to update or install.  I have used
> this before to update using the computers internet connection instead of
> wireless.

[snip]

Don't understand. Does the wireless mechanism in some way not use the
internet - does it come direct from the satellite?

--
Graham J

On 8/3/2023 12:30 PM, Graham J wrote:
> sticks wrote:
>> For some reason, I cannot get this to update or install.  I have used
>> this before to update using the computers internet connection instead
>> of wireless.
>
> [snip]
>
> Don't understand.  Does the wireless mechanism in some way not use the
> internet - does it come direct from the satellite?
>

The GPS unit works by itself just fine. It is not the GPS function, but
updating the devices file that's the problem. New maps, for example.
It will connect to my wireless connection to do updates. Problem is
this is a motorcycle GPS and out in my garage. It's a ways from the
router and not a great connection. I have wired my internet out to my
garage and have used this before today to update the different GPS
devices I have using the wired connection to internet. It is the
program TomTom MyDrive that doesn't work, won't update, or install again
on the garage computer.

sticks wrote:
> On 8/3/2023 12:30 PM, Graham J wrote:
>> sticks wrote:
>>> For some reason, I cannot get this to update or install.  I have used
>>> this before to update using the computers internet connection instead
>>> of wireless.
>>
>> [snip]
>>
>> Don't understand.  Does the wireless mechanism in some way not use the
>> internet - does it come direct from the satellite?
>>
>
> The GPS unit works by itself just fine.  It is not the GPS function, but
> updating the devices file that's the problem.  New maps, for example. It
> will connect to my wireless connection to do updates.  Problem is this
> is a motorcycle GPS and out in my garage.  It's a ways from the router
> and not a great connection.  I have wired my internet out to my garage
> and have used this before today to update the different GPS devices I
> have using the wired connection to internet.  It is the program TomTom
> MyDrive that doesn't work, won't update, or install again on the garage
> computer.

So what is this garage computer? Does it use the wired connection?

If you put a wireless access point in the garage, connected to the wired
ethernet, will the GPS unit on the motorcycle use the better WiFi signal
and update its maps properly?

--
Graham J

On 8/3/2023 1:00 PM, Graham J wrote:
> sticks wrote:
>> On 8/3/2023 12:30 PM, Graham J wrote:
>>> sticks wrote:
>>>> For some reason, I cannot get this to update or install.  I have
>>>> used this before to update using the computers internet connection
>>>> instead of wireless.
>>>
>>> [snip]
>>>
>>> Don't understand.  Does the wireless mechanism in some way not use
>>> the internet - does it come direct from the satellite?
>>>
>>
>> The GPS unit works by itself just fine.  It is not the GPS function,
>> but updating the devices file that's the problem.  New maps, for
>> example. It will connect to my wireless connection to do updates.
>> Problem is this is a motorcycle GPS and out in my garage.  It's a ways
>> from the router and not a great connection.  I have wired my internet
>> out to my garage and have used this before today to update the
>> different GPS devices I have using the wired connection to internet.
>> It is the program TomTom MyDrive that doesn't work, won't update, or
>> install again on the garage computer.
>
> So what is this garage computer?  Does it use the wired connection?
>
> If you put a wireless access point in the garage, connected to the wired
> ethernet, will the GPS unit on the motorcycle use the better WiFi signal
> and update its maps properly?

Sorry if I am not explaining this properly. I do not have a wireless
access point in the garage. I have a Cat6 cable hard wired to my garage
computer that previously was using wireless. Like I said, it's a ways
to the router and it at times got slow. Internet is great on that now.
The TomTom device does connect to the computer easily and is recognized
via USB. It still won't use the computers internet because the program
just won't run even after multiple attempts at install. You can't just
connect it to the computer and update. They have to go through TomTom's
program. Kinda funny though, it actually just kind of acknowledges you
have updates available and then tells you to use the screen on the
device to do it. You'd think that you should be able to just update the
device with the app on the computer, but it just kind of gives it
permission to do so. Just wish I could get to that point.

sticks wrote:

[snip]

Since the computer has WiFi, can you configure internet sharing so it
functions as an access point? That way your GPS device could
communicate using WiFi to the computer and thence by Ethernet cable to
your router - much faster than by WiFi to the router.

So you won't need the TomTom program installed on the computer - the GPS
device updates its maps directly from the TomTom support site.

Is there a TomTom forum where you can ask>

Or can you get a different GPS device, i.e. not TomTom?

--
Graham J

sticks <wolverine01@charter.net> wrote:

> For some reason, I cannot get this to update or install. I have used
> this before to update using the computers internet connection instead
> of wireless. Today, it said there was a mandatory update. Tried to
> do it and it said it was unable to complete and would open the update
> folder. This turned out to be the windows documents folder with
> nothing related to TomTom in it. It has worked on this computer
> before, so I uninstalled and reinstalled, even using
> windows/setting/apps to do the uninstall.
>
> So, it appears to install and then start up. It gets to showing the
> outskirts of the window and then just sits there. Right clicking in
> the taskbar on the program trying to open gives three options.
> TemMDC, Pin to taksbar, and close window.
>
> I tried excluding the folder in windows defender and also the process
> listed in the starting shortcut. Which brings a possibly related
> question. The only way I can get to the program is through this
> shortcut that gets created at install. There is nothing listed under
> the start menu. Seems odd to me. Any ideas on how to get past this
> and get it working again?

https://mydrive.tomtom.com/

That's a web site. You don't need to update your web browser to get
something new at their web site. I didn't bother playing with it, but
noticed there is a Login to get to your account. Can you login okay?

Because I have Windows Updates disabled in my Windows 10 Home x64 22h2
setup, I cannot use the Microsoft Store UWP app. So, I went to the web
site at:

https://apps.microsoft.com/store/apps

and searched on "tomtom". No hits on an UWP app for TomTom. At:

https://www.tomtom.com/en_us/navigation/

under the "Apps" button, there is no MyDrive app. Other than the
mydrive.tomtom.com web site (which is named "TomTom MyDrive", I can't
find any app or program names "TomTom MyDrive".

Ah, you asked in a Windows 10 newsgroup, but there is a TomTom MyDrive
app for Android or iOS.

https://play.google.com/store/apps/details?id=com.tomtom.mydrive.eu
https://apps.apple.com/gb/app/tomtom-mydrive/id984450411?ls=1

Since you asked in a Windows 10 newsgroup, no idea which mobile platform
you are running their app. I have an Android phone registered in my
Google account. When I go to the Android app page, I'm told "This app
is not available for your device". Most likely it requires an Android
version later than mine. I have Android 8.0.0. However, when I click
on "About this app" in the app page, it then tells me "Compatibility
with your active devices: LG V20 - Does not work on your device." Yet
it notes the minimum Android version is 6.0. No clue why the Play Store
thinks my Android 8 phone won't with the app that says Android 6 is the
minimum OS version. Guess it doesn't like my phone's hardware.

When you go to the Android or iOS app page, does it show the app is
compatible with your phone?

For an Android phone, that newsgroup is over at comp.mobile.android. I
don't do Apple stuff, so I cannot suggest where to get help on their
devices.

If you're using the Android SDK (inside a VM), Bluestacks, or some other
means of running an Android app inside an emulator running atop of
Windows 10, you'll have to better state just how you are running an
Android or iOS atop of Windows 10 (the topic of this newsgroup).

For example, you said only the shortcut works to load the TomTom MyDrive
app, but it's not listed in the Start menu. Well, if you were running
Virtualbox to load the Android SDK emulator inside a virtual machine,
you might also be using Virtualbox's taskbar. That hides that the app
is loaded from within a VM that Vbox's taskbar shortcut points to. The
app isn't installed in the host OS (Windows 10). The app is installed
inside a guest OS (Android emulator) running inside a VM.

Maybe I missed finding a TomTom MyDrive program (Win32) or app (UWP)
that runs natively inside of Windows 10 (this newsgroup). If instead
you are running the TomTom MyDrive app atop some emulator or inside some
VM then you have to identify that setup. Before wasting time debugging
why whatever setup you are using on Windows 10 fails, install the TomTom
MyDrive app on your phone to see if it works there; i.e., run the native
app on its target OS.

Or maybe you gave the wrong product title. There is the TomTom MyDrive
Connect (notice the addition of "Connect" to the product name) that
installs on Windows or Mac.

https://www.tomtom.com/en_us/navigation/mydrive-connect/

There is no download link for their MyDrive *Connect* program.
Apparently you have to log into an account with them before you can get
that program.

TomTom MyDrive could refer to:
- Their mydrive.tomtom.com web site.
- Their Android or iOS app.
- Or to their Connect app, but you didn't mention "Connect".

I've never used TomTom, because I thought you had to subscribe (pay) to
use their services. If so, is your TomTom account still active?

Did you yet contact their technical support to get help on installing
whatever it is you installed on your Windows 10 computer?

https://help.tomtom.com/hc/en-us/articles/360015568919/

On 8/3/2023 9:33 PM, VanguardLH wrote:
> sticks <wolverine01@charter.net> wrote:
>
>> For some reason, I cannot get this to update or install. I have used
>> this before to update using the computers internet connection instead
>> of wireless. Today, it said there was a mandatory update. Tried to
>> do it and it said it was unable to complete and would open the update
>> folder. This turned out to be the windows documents folder with
>> nothing related to TomTom in it. It has worked on this computer
>> before, so I uninstalled and reinstalled, even using
>> windows/setting/apps to do the uninstall.
>>
>> So, it appears to install and then start up. It gets to showing the
>> outskirts of the window and then just sits there. Right clicking in
>> the taskbar on the program trying to open gives three options.
>> TemMDC, Pin to taksbar, and close window.
>>
>> I tried excluding the folder in windows defender and also the process
>> listed in the starting shortcut. Which brings a possibly related
>> question. The only way I can get to the program is through this
>> shortcut that gets created at install. There is nothing listed under
>> the start menu. Seems odd to me. Any ideas on how to get past this
>> and get it working again?
>
> https://mydrive.tomtom.com/
>
> That's a web site. You don't need to update your web browser to get
> something new at their web site. I didn't bother playing with it, but
> noticed there is a Login to get to your account. Can you login okay?

Yes, that's where you go to download MyDrive Connect. That is the
program I had installed and used in the past to update the GPS device
via the computer instead of wireless. Today the program said it had to
be updated before you could use it. That's where I'm stuck.

I just tried the program on my other computer in the house and it too
needed to be updated before use. I let it do so and it works just fine
after being updated. Something got screwed up on the install on this
computer. Both are windows 10 systems.

One thing I recall that happened on this machine and not the one that
works was a box displaying progress on something I think it said was
visual basic related. It happened fast, and I'm not sure, but I think
it was visual basic 6. I'll try to see if I can work on reinstalling
that separately on the chance that got screwed up.

Uninstalling and reinstalling MyDrive Connect hasn't shown that same VB6
stuff since the first time I tried today, and is getting me nowhere.

---snip---

> Ah, you asked in a Windows 10 newsgroup, but there is a TomTom MyDrive
> app for Android or iOS.

---snip---

I do have their app on my Iphone, it works just as intended. I just
don't use it for doing the big updates on the device, or any updates for
that matter. It is fine for getting a quick route to the GPS device,
but that's about all I use it for.

>
> For example, you said only the shortcut works to load the TomTom MyDrive
> app, but it's not listed in the Start menu. Well, if you were running
> Virtualbox

Not running a virtual box. And the computer it does work on does have a
listing for TomTom and I can run it from there using the start menu. It
is odd that even when it did work before, I never had an entry for it in
the start menu programs list.

---snip---

> There is no download link for their MyDrive *Connect* program.
> Apparently you have to log into an account with them before you can get
> that program.

That is correct. I use this often and sign in regularly as I plot
routes to take on the motorcycle. Like I say, it worked until today and
the update attempt.

> I've never used TomTom, because I thought you had to subscribe (pay) to
> use their services. If so, is your TomTom account still active?

You are correct I think that you do have to pay for their services if
you use your phone as the device. I think they give a trial, and then
you have to pay. I have no need to use my phone as I have purchased
their devices for both my 4 and 2 wheel rides. Once you have the
device, you use their site for additional stuff like route planning,
favorites, voices, etc. That's all free.

>
> Did you yet contact their technical support to get help on installing
> whatever it is you installed on your Windows 10 computer?
>
> https://help.tomtom.com/hc/en-us/articles/360015568919/

I've not contacted them on my problem, but have done a bit of searching.
Nothing much has come of it so far.

I guess initially I thought a few of the clues I had might get one of
our local gurus an idea of what has happened. I really have not
provided much helpful information, mostly because I don't have any.
This win 10 system works, the program did work before today, and now it
just don't. I'll look at the VB6 thing and see if that might be the
culprit. Please don't spend any more time on this. I just don't really
have enough information to be helpful. But thanks for trying anyway.

sticks

sticks <wolverine01@charter.net> wrote:

> On 8/3/2023 9:33 PM, VanguardLH wrote:
>> sticks <wolverine01@charter.net> wrote:
>>
>>> For some reason, I cannot get this to update or install. I have used
>>> this before to update using the computers internet connection instead
>>> of wireless. Today, it said there was a mandatory update. Tried to
>>> do it and it said it was unable to complete and would open the update
>>> folder. This turned out to be the windows documents folder with
>>> nothing related to TomTom in it. It has worked on this computer
>>> before, so I uninstalled and reinstalled, even using
>>> windows/setting/apps to do the uninstall.
>>>
>>> So, it appears to install and then start up. It gets to showing the
>>> outskirts of the window and then just sits there. Right clicking in
>>> the taskbar on the program trying to open gives three options.
>>> TemMDC, Pin to taksbar, and close window.
>>>
>>> I tried excluding the folder in windows defender and also the process
>>> listed in the starting shortcut. Which brings a possibly related
>>> question. The only way I can get to the program is through this
>>> shortcut that gets created at install. There is nothing listed under
>>> the start menu. Seems odd to me. Any ideas on how to get past this
>>> and get it working again?
>>
>> https://mydrive.tomtom.com/
>>
>> That's a web site. You don't need to update your web browser to get
>> something new at their web site. I didn't bother playing with it, but
>> noticed there is a Login to get to your account. Can you login okay?
>
> Yes, that's where you go to download MyDrive Connect. That is the
> program I had installed and used in the past to update the GPS device
> via the computer instead of wireless. Today the program said it had to
> be updated before you could use it. That's where I'm stuck.
>
> I just tried the program on my other computer in the house and it too
> needed to be updated before use. I let it do so and it works just fine
> after being updated. Something got screwed up on the install on this
> computer. Both are windows 10 systems.
>
> One thing I recall that happened on this machine and not the one that
> works was a box displaying progress on something I think it said was
> visual basic related. It happened fast, and I'm not sure, but I think
> it was visual basic 6. I'll try to see if I can work on reinstalling
> that separately on the chance that got screwed up.
>
> Uninstalling and reinstalling MyDrive Connect hasn't shown that same VB6
> stuff since the first time I tried today, and is getting me nowhere.
>
> ---snip---
>
>> Ah, you asked in a Windows 10 newsgroup, but there is a TomTom MyDrive
>> app for Android or iOS.
>
> ---snip---
>
> I do have their app on my Iphone, it works just as intended. I just
> don't use it for doing the big updates on the device, or any updates for
> that matter. It is fine for getting a quick route to the GPS device,
> but that's about all I use it for.
>
>>
>> For example, you said only the shortcut works to load the TomTom MyDrive
>> app, but it's not listed in the Start menu. Well, if you were running
>> Virtualbox
>
> Not running a virtual box. And the computer it does work on does have a
> listing for TomTom and I can run it from there using the start menu. It
> is odd that even when it did work before, I never had an entry for it in
> the start menu programs list.
>
> ---snip---
>
>> There is no download link for their MyDrive *Connect* program.
>> Apparently you have to log into an account with them before you can get
>> that program.
>
> That is correct. I use this often and sign in regularly as I plot
> routes to take on the motorcycle. Like I say, it worked until today and
> the update attempt.
>
>> I've never used TomTom, because I thought you had to subscribe (pay) to
>> use their services. If so, is your TomTom account still active?
>
> You are correct I think that you do have to pay for their services if
> you use your phone as the device. I think they give a trial, and then
> you have to pay. I have no need to use my phone as I have purchased
> their devices for both my 4 and 2 wheel rides. Once you have the
> device, you use their site for additional stuff like route planning,
> favorites, voices, etc. That's all free.
>
>>
>> Did you yet contact their technical support to get help on installing
>> whatever it is you installed on your Windows 10 computer?
>>
>> https://help.tomtom.com/hc/en-us/articles/360015568919/
>
> I've not contacted them on my problem, but have done a bit of searching.
> Nothing much has come of it so far.
>
> I guess initially I thought a few of the clues I had might get one of
> our local gurus an idea of what has happened. I really have not
> provided much helpful information, mostly because I don't have any.
> This win 10 system works, the program did work before today, and now it
> just don't. I'll look at the VB6 thing and see if that might be the
> culprit. Please don't spend any more time on this. I just don't really
> have enough information to be helpful. But thanks for trying anyway.
>
> sticks

You sure it wasn't something about VC++ libraries? Some programs will
install, if missing, the version of VC++ that they want to use. Having
a newer version of VC++ won't work, because the programs expects
behavior and functions available in an older version not available in a
newer version. Some programs that rely on VC++ don't bother to install
it. They assume the version they call has already been installed.

As part of my initial setup of Windows, I install several versions of
VC++, which are:

VC++ Redistributables 2005 SP1
VC++ Redistributables 2008
VC++ Redistributables 2010 SP1
VC++ Redistributables 2013
VC++ Redistributables 2015-2017-2019
VC++ Redistributables 2022

See:

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

I downloaded these to archive with all my other downloads, because I
have run into a problem that a problem that bundles a VC++ lib fails to
recognize the version they want is already installed, and they step on
the existing install to corrupt it, especially if the installer hangs or
crashes.

It's been a couple decades since I ran anything that needed the VB
redistributables (libs). The last I remember of having to get a VB lib
was for some video game, and that was over 20 years ago. I never
bothered to download to keep the old VB lib packages since I haven't had
an issue with VB for decades. Back then they weren't called VB
distributables, but VB runtimes. I don't think the MyDrive Connect
program is anywhere that old. VB6 is included in Win10 and 11; however,
VB6 runtimes are 32-bit only, so all its components must be hosted in
32-bit application processes. You noted using Windows 10, but not its
bitwidth (32- or 64-bit). For Win10 x64, open Task Manager, open the
Details tab, right-click on a header row, Select columns, and add the
Platform column. Then you can see if an process is running as native
64-bit, or as 32-bit encapsulated within the WOW64 compatibility layer.
WOW32 allowed 16-bit programs to run on 32-bit Windows, and WOW64 allows
32-bit programs to run on 64-bit Windows.

https://en.wikipedia.org/wiki/Windows_on_Windows
https://learn.microsoft.com/en-us/previous-versions/visualstudio/visual-basic-6/visual-basic-6-support-policy

When installing the MyDrive Connect program, are you letting the
installer decide where to install, or are you picking the folder?
32-bit programs get installed under C:\Program Files (x86), while 64-bit
programs install under C:\Program Files. Or, if you pick the install
folder, you could create your own, like C:\Programs, to install the
program in a subfolder under there.

Under "Windows Features", VB is not listed as a component you can remove
or add, so you can't go there to remove and then replace the VB
component(s). Possibly it is an optional component to select during a
custom install of Windows.

https://helpdesk.atril.com/hc/en-us/articles/205537331-How-to-re-install-the-Visual-Basic-6-Runtime

If push comes to shove, you might have to install Visual Studio to get
the VB runtime(s). There is a Community edition that is free; see:

https://visualstudio.microsoft.com/vs/community/

If you have to install VS, do a custom install to be sure the VB
runtime(s) are included in the installation.

I'd first contact TomTom's tech support to see what they say.

On 8/4/2023 12:40 AM, VanguardLH wrote:
> sticks <wolverine01@charter.net> wrote:
>
>> On 8/3/2023 9:33 PM, VanguardLH wrote:
>>> sticks <wolverine01@charter.net> wrote:
>>>
>>>> For some reason, I cannot get this to update or install. I have used
>>>> this before to update using the computers internet connection instead
>>>> of wireless. Today, it said there was a mandatory update. Tried to
>>>> do it and it said it was unable to complete and would open the update
>>>> folder. This turned out to be the windows documents folder with
>>>> nothing related to TomTom in it. It has worked on this computer
>>>> before, so I uninstalled and reinstalled, even using
>>>> windows/setting/apps to do the uninstall.
>>>>
>>>> So, it appears to install and then start up. It gets to showing the
>>>> outskirts of the window and then just sits there. Right clicking in
>>>> the taskbar on the program trying to open gives three options.
>>>> TemMDC, Pin to taksbar, and close window.
>>>>
>>>> I tried excluding the folder in windows defender and also the process
>>>> listed in the starting shortcut. Which brings a possibly related
>>>> question. The only way I can get to the program is through this
>>>> shortcut that gets created at install. There is nothing listed under
>>>> the start menu. Seems odd to me. Any ideas on how to get past this
>>>> and get it working again?
>>>
>>> https://mydrive.tomtom.com/
>>>
>>> That's a web site. You don't need to update your web browser to get
>>> something new at their web site. I didn't bother playing with it, but
>>> noticed there is a Login to get to your account. Can you login okay?
>>
>> Yes, that's where you go to download MyDrive Connect. That is the
>> program I had installed and used in the past to update the GPS device
>> via the computer instead of wireless. Today the program said it had to
>> be updated before you could use it. That's where I'm stuck.
>>
>> I just tried the program on my other computer in the house and it too
>> needed to be updated before use. I let it do so and it works just fine
>> after being updated. Something got screwed up on the install on this
>> computer. Both are windows 10 systems.
>>
>> One thing I recall that happened on this machine and not the one that
>> works was a box displaying progress on something I think it said was
>> visual basic related. It happened fast, and I'm not sure, but I think
>> it was visual basic 6. I'll try to see if I can work on reinstalling
>> that separately on the chance that got screwed up.
>>
>> Uninstalling and reinstalling MyDrive Connect hasn't shown that same VB6
>> stuff since the first time I tried today, and is getting me nowhere.
>>
>> ---snip---
>>
>>> Ah, you asked in a Windows 10 newsgroup, but there is a TomTom MyDrive
>>> app for Android or iOS.
>>
>> ---snip---
>>
>> I do have their app on my Iphone, it works just as intended. I just
>> don't use it for doing the big updates on the device, or any updates for
>> that matter. It is fine for getting a quick route to the GPS device,
>> but that's about all I use it for.
>>
>>>
>>> For example, you said only the shortcut works to load the TomTom MyDrive
>>> app, but it's not listed in the Start menu. Well, if you were running
>>> Virtualbox
>>
>> Not running a virtual box. And the computer it does work on does have a
>> listing for TomTom and I can run it from there using the start menu. It
>> is odd that even when it did work before, I never had an entry for it in
>> the start menu programs list.
>>
>> ---snip---
>>
>>> There is no download link for their MyDrive *Connect* program.
>>> Apparently you have to log into an account with them before you can get
>>> that program.
>>
>> That is correct. I use this often and sign in regularly as I plot
>> routes to take on the motorcycle. Like I say, it worked until today and
>> the update attempt.
>>
>>> I've never used TomTom, because I thought you had to subscribe (pay) to
>>> use their services. If so, is your TomTom account still active?
>>
>> You are correct I think that you do have to pay for their services if
>> you use your phone as the device. I think they give a trial, and then
>> you have to pay. I have no need to use my phone as I have purchased
>> their devices for both my 4 and 2 wheel rides. Once you have the
>> device, you use their site for additional stuff like route planning,
>> favorites, voices, etc. That's all free.
>>
>>>
>>> Did you yet contact their technical support to get help on installing
>>> whatever it is you installed on your Windows 10 computer?
>>>
>>> https://help.tomtom.com/hc/en-us/articles/360015568919/
>>
>> I've not contacted them on my problem, but have done a bit of searching.
>> Nothing much has come of it so far.
>>
>> I guess initially I thought a few of the clues I had might get one of
>> our local gurus an idea of what has happened. I really have not
>> provided much helpful information, mostly because I don't have any.
>> This win 10 system works, the program did work before today, and now it
>> just don't. I'll look at the VB6 thing and see if that might be the
>> culprit. Please don't spend any more time on this. I just don't really
>> have enough information to be helpful. But thanks for trying anyway.
>>
>> sticks
>
> You sure it wasn't something about VC++ libraries? Some programs will
> install, if missing, the version of VC++ that they want to use. Having
> a newer version of VC++ won't work, because the programs expects
> behavior and functions available in an older version not available in a
> newer version. Some programs that rely on VC++ don't bother to install
> it. They assume the version they call has already been installed.
>
> As part of my initial setup of Windows, I install several versions of
> VC++, which are:
>
> VC++ Redistributables 2005 SP1
> VC++ Redistributables 2008
> VC++ Redistributables 2010 SP1
> VC++ Redistributables 2013
> VC++ Redistributables 2015-2017-2019
> VC++ Redistributables 2022
>
> See:
>
> https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
>
> I downloaded these to archive with all my other downloads, because I
> have run into a problem that a problem that bundles a VC++ lib fails to
> recognize the version they want is already installed, and they step on
> the existing install to corrupt it, especially if the installer hangs or
> crashes.
>
> It's been a couple decades since I ran anything that needed the VB
> redistributables (libs). The last I remember of having to get a VB lib
> was for some video game, and that was over 20 years ago. I never
> bothered to download to keep the old VB lib packages since I haven't had
> an issue with VB for decades. Back then they weren't called VB
> distributables, but VB runtimes. I don't think the MyDrive Connect
> program is anywhere that old. VB6 is included in Win10 and 11; however,
> VB6 runtimes are 32-bit only, so all its components must be hosted in
> 32-bit application processes. You noted using Windows 10, but not its
> bitwidth (32- or 64-bit). For Win10 x64, open Task Manager, open the
> Details tab, right-click on a header row, Select columns, and add the
> Platform column. Then you can see if an process is running as native
> 64-bit, or as 32-bit encapsulated within the WOW64 compatibility layer.
> WOW32 allowed 16-bit programs to run on 32-bit Windows, and WOW64 allows
> 32-bit programs to run on 64-bit Windows.
>
> https://en.wikipedia.org/wiki/Windows_on_Windows
> https://learn.microsoft.com/en-us/previous-versions/visualstudio/visual-basic-6/visual-basic-6-support-policy
>
> When installing the MyDrive Connect program, are you letting the
> installer decide where to install, or are you picking the folder?
> 32-bit programs get installed under C:\Program Files (x86), while 64-bit
> programs install under C:\Program Files. Or, if you pick the install
> folder, you could create your own, like C:\Programs, to install the
> program in a subfolder under there.
>
> Under "Windows Features", VB is not listed as a component you can remove
> or add, so you can't go there to remove and then replace the VB
> component(s). Possibly it is an optional component to select during a
> custom install of Windows.
>
> https://helpdesk.atril.com/hc/en-us/articles/205537331-How-to-re-install-the-Visual-Basic-6-Runtime
>
> If push comes to shove, you might have to install Visual Studio to get
> the VB runtime(s). There is a Community edition that is free; see:
>
> https://visualstudio.microsoft.com/vs/community/
>
> If you have to install VS, do a custom install to be sure the VB
> runtime(s) are included in the installation.
>
> I'd first contact TomTom's tech support to see what they say.
>

Hello.

sticks <wolverine01@charter.net> schrieb

>>> New maps, for
>>> example. It will connect to my wireless connection to do updates.
>>> Problem is this is a motorcycle GPS and out in my garage.
>> So what is this garage computer?  Does it use the wired connection?
>Sorry if I am not explaining this properly. I do not have a wireless
>access point in the garage. I have a Cat6 cable hard wired to my garage

Then get an AccessPoint, attach it to the CAT6 cable, link the TomTom
to the AP and be happy.
If you don't use the AP, you disconnect it and put it in the drawer.
That seems to be the easiest way.
Simple AP are really cheap.
I prefer the easy WiFi Updates with my TomTom G06200.
Just plug power and tap for updates and it does everything itself.

Paul <nospam@needed.invalid> wrote:

> On 8/4/2023 12:40 AM, VanguardLH wrote:
>> sticks <wolverine01@charter.net> wrote:
>>
>>> On 8/3/2023 9:33 PM, VanguardLH wrote:
>>>> sticks <wolverine01@charter.net> wrote:
>>>>
>>>>> For some reason, I cannot get this to update or install. I have used
>>>>> this before to update using the computers internet connection instead
>>>>> of wireless. Today, it said there was a mandatory update. Tried to
>>>>> do it and it said it was unable to complete and would open the update
>>>>> folder. This turned out to be the windows documents folder with
>>>>> nothing related to TomTom in it. It has worked on this computer
>>>>> before, so I uninstalled and reinstalled, even using
>>>>> windows/setting/apps to do the uninstall.
>>>>>
>>>>> So, it appears to install and then start up. It gets to showing the
>>>>> outskirts of the window and then just sits there. Right clicking in
>>>>> the taskbar on the program trying to open gives three options.
>>>>> TemMDC, Pin to taksbar, and close window.
>>>>>
>>>>> I tried excluding the folder in windows defender and also the process
>>>>> listed in the starting shortcut. Which brings a possibly related
>>>>> question. The only way I can get to the program is through this
>>>>> shortcut that gets created at install. There is nothing listed under
>>>>> the start menu. Seems odd to me. Any ideas on how to get past this
>>>>> and get it working again?
>>>>
>>>> https://mydrive.tomtom.com/
>>>>
>>>> That's a web site. You don't need to update your web browser to get
>>>> something new at their web site. I didn't bother playing with it, but
>>>> noticed there is a Login to get to your account. Can you login okay?
>>>
>>> Yes, that's where you go to download MyDrive Connect. That is the
>>> program I had installed and used in the past to update the GPS device
>>> via the computer instead of wireless. Today the program said it had to
>>> be updated before you could use it. That's where I'm stuck.
>>>
>>> I just tried the program on my other computer in the house and it too
>>> needed to be updated before use. I let it do so and it works just fine
>>> after being updated. Something got screwed up on the install on this
>>> computer. Both are windows 10 systems.
>>>
>>> One thing I recall that happened on this machine and not the one that
>>> works was a box displaying progress on something I think it said was
>>> visual basic related. It happened fast, and I'm not sure, but I think
>>> it was visual basic 6. I'll try to see if I can work on reinstalling
>>> that separately on the chance that got screwed up.
>>>
>>> Uninstalling and reinstalling MyDrive Connect hasn't shown that same VB6
>>> stuff since the first time I tried today, and is getting me nowhere.
>>>
>>> ---snip---
>>>
>>>> Ah, you asked in a Windows 10 newsgroup, but there is a TomTom MyDrive
>>>> app for Android or iOS.
>>>
>>> ---snip---
>>>
>>> I do have their app on my Iphone, it works just as intended. I just
>>> don't use it for doing the big updates on the device, or any updates for
>>> that matter. It is fine for getting a quick route to the GPS device,
>>> but that's about all I use it for.
>>>
>>>>
>>>> For example, you said only the shortcut works to load the TomTom MyDrive
>>>> app, but it's not listed in the Start menu. Well, if you were running
>>>> Virtualbox
>>>
>>> Not running a virtual box. And the computer it does work on does have a
>>> listing for TomTom and I can run it from there using the start menu. It
>>> is odd that even when it did work before, I never had an entry for it in
>>> the start menu programs list.
>>>
>>> ---snip---
>>>
>>>> There is no download link for their MyDrive *Connect* program.
>>>> Apparently you have to log into an account with them before you can get
>>>> that program.
>>>
>>> That is correct. I use this often and sign in regularly as I plot
>>> routes to take on the motorcycle. Like I say, it worked until today and
>>> the update attempt.
>>>
>>>> I've never used TomTom, because I thought you had to subscribe (pay) to
>>>> use their services. If so, is your TomTom account still active?
>>>
>>> You are correct I think that you do have to pay for their services if
>>> you use your phone as the device. I think they give a trial, and then
>>> you have to pay. I have no need to use my phone as I have purchased
>>> their devices for both my 4 and 2 wheel rides. Once you have the
>>> device, you use their site for additional stuff like route planning,
>>> favorites, voices, etc. That's all free.
>>>
>>>>
>>>> Did you yet contact their technical support to get help on installing
>>>> whatever it is you installed on your Windows 10 computer?
>>>>
>>>> https://help.tomtom.com/hc/en-us/articles/360015568919/
>>>
>>> I've not contacted them on my problem, but have done a bit of searching.
>>> Nothing much has come of it so far.
>>>
>>> I guess initially I thought a few of the clues I had might get one of
>>> our local gurus an idea of what has happened. I really have not
>>> provided much helpful information, mostly because I don't have any.
>>> This win 10 system works, the program did work before today, and now it
>>> just don't. I'll look at the VB6 thing and see if that might be the
>>> culprit. Please don't spend any more time on this. I just don't really
>>> have enough information to be helpful. But thanks for trying anyway.
>>>
>>> sticks
>>
>> You sure it wasn't something about VC++ libraries? Some programs will
>> install, if missing, the version of VC++ that they want to use. Having
>> a newer version of VC++ won't work, because the programs expects
>> behavior and functions available in an older version not available in a
>> newer version. Some programs that rely on VC++ don't bother to install
>> it. They assume the version they call has already been installed.
>>
>> As part of my initial setup of Windows, I install several versions of
>> VC++, which are:
>>
>> VC++ Redistributables 2005 SP1
>> VC++ Redistributables 2008
>> VC++ Redistributables 2010 SP1
>> VC++ Redistributables 2013
>> VC++ Redistributables 2015-2017-2019
>> VC++ Redistributables 2022
>>
>> See:
>>
>> https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
>>
>> I downloaded these to archive with all my other downloads, because I
>> have run into a problem that a problem that bundles a VC++ lib fails to
>> recognize the version they want is already installed, and they step on
>> the existing install to corrupt it, especially if the installer hangs or
>> crashes.
>>
>> It's been a couple decades since I ran anything that needed the VB
>> redistributables (libs). The last I remember of having to get a VB lib
>> was for some video game, and that was over 20 years ago. I never
>> bothered to download to keep the old VB lib packages since I haven't had
>> an issue with VB for decades. Back then they weren't called VB
>> distributables, but VB runtimes. I don't think the MyDrive Connect
>> program is anywhere that old. VB6 is included in Win10 and 11; however,
>> VB6 runtimes are 32-bit only, so all its components must be hosted in
>> 32-bit application processes. You noted using Windows 10, but not its
>> bitwidth (32- or 64-bit). For Win10 x64, open Task Manager, open the
>> Details tab, right-click on a header row, Select columns, and add the
>> Platform column. Then you can see if an process is running as native
>> 64-bit, or as 32-bit encapsulated within the WOW64 compatibility layer.
>> WOW32 allowed 16-bit programs to run on 32-bit Windows, and WOW64 allows
>> 32-bit programs to run on 64-bit Windows.
>>
>> https://en.wikipedia.org/wiki/Windows_on_Windows
>> https://learn.microsoft.com/en-us/previous-versions/visualstudio/visual-basic-6/visual-basic-6-support-policy
>>
>> When installing the MyDrive Connect program, are you letting the
>> installer decide where to install, or are you picking the folder?
>> 32-bit programs get installed under C:\Program Files (x86), while 64-bit
>> programs install under C:\Program Files. Or, if you pick the install
>> folder, you could create your own, like C:\Programs, to install the
>> program in a subfolder under there.
>>
>> Under "Windows Features", VB is not listed as a component you can remove
>> or add, so you can't go there to remove and then replace the VB
>> component(s). Possibly it is an optional component to select during a
>> custom install of Windows.
>>
>> https://helpdesk.atril.com/hc/en-us/articles/205537331-How-to-re-install-the-Visual-Basic-6-Runtime
>>
>> If push comes to shove, you might have to install Visual Studio to get
>> the VB runtime(s). There is a Community edition that is free; see:
>>
>> https://visualstudio.microsoft.com/vs/community/
>>
>> If you have to install VS, do a custom install to be sure the VB
>> runtime(s) are included in the installation.
>>
>> I'd first contact TomTom's tech support to see what they say.
>>
>
> https://help.tomtom.com/hc/en-ca/articles/360013959499-Installing-MyDrive-Connect

On 8/4/2023 6:41 PM, VanguardLH wrote:
> Paul <nospam@needed.invalid> wrote:
>
>> On 8/4/2023 12:40 AM, VanguardLH wrote:
>>> sticks <wolverine01@charter.net> wrote:
>>>
>>>> On 8/3/2023 9:33 PM, VanguardLH wrote:
>>>>> sticks <wolverine01@charter.net> wrote:
>>>>>
>>>>>> For some reason, I cannot get this to update or install. I have used
>>>>>> this before to update using the computers internet connection instead
>>>>>> of wireless. Today, it said there was a mandatory update. Tried to
>>>>>> do it and it said it was unable to complete and would open the update
>>>>>> folder. This turned out to be the windows documents folder with
>>>>>> nothing related to TomTom in it. It has worked on this computer
>>>>>> before, so I uninstalled and reinstalled, even using
>>>>>> windows/setting/apps to do the uninstall.
>>>>>>
>>>>>> So, it appears to install and then start up. It gets to showing the
>>>>>> outskirts of the window and then just sits there. Right clicking in
>>>>>> the taskbar on the program trying to open gives three options.
>>>>>> TemMDC, Pin to taksbar, and close window.
>>>>>>
>>>>>> I tried excluding the folder in windows defender and also the process
>>>>>> listed in the starting shortcut. Which brings a possibly related
>>>>>> question. The only way I can get to the program is through this
>>>>>> shortcut that gets created at install. There is nothing listed under
>>>>>> the start menu. Seems odd to me. Any ideas on how to get past this
>>>>>> and get it working again?
>>>>>
>>>>> https://mydrive.tomtom.com/
>>>>>
>>>>> That's a web site. You don't need to update your web browser to get
>>>>> something new at their web site. I didn't bother playing with it, but
>>>>> noticed there is a Login to get to your account. Can you login okay?
>>>>
>>>> Yes, that's where you go to download MyDrive Connect. That is the
>>>> program I had installed and used in the past to update the GPS device
>>>> via the computer instead of wireless. Today the program said it had to
>>>> be updated before you could use it. That's where I'm stuck.
>>>>
>>>> I just tried the program on my other computer in the house and it too
>>>> needed to be updated before use. I let it do so and it works just fine
>>>> after being updated. Something got screwed up on the install on this
>>>> computer. Both are windows 10 systems.
>>>>
>>>> One thing I recall that happened on this machine and not the one that
>>>> works was a box displaying progress on something I think it said was
>>>> visual basic related. It happened fast, and I'm not sure, but I think
>>>> it was visual basic 6. I'll try to see if I can work on reinstalling
>>>> that separately on the chance that got screwed up.
>>>>
>>>> Uninstalling and reinstalling MyDrive Connect hasn't shown that same VB6
>>>> stuff since the first time I tried today, and is getting me nowhere.
>>>>
>>>> ---snip---
>>>>
>>>>> Ah, you asked in a Windows 10 newsgroup, but there is a TomTom MyDrive
>>>>> app for Android or iOS.
>>>>
>>>> ---snip---
>>>>
>>>> I do have their app on my Iphone, it works just as intended. I just
>>>> don't use it for doing the big updates on the device, or any updates for
>>>> that matter. It is fine for getting a quick route to the GPS device,
>>>> but that's about all I use it for.
>>>>
>>>>>
>>>>> For example, you said only the shortcut works to load the TomTom MyDrive
>>>>> app, but it's not listed in the Start menu. Well, if you were running
>>>>> Virtualbox
>>>>
>>>> Not running a virtual box. And the computer it does work on does have a
>>>> listing for TomTom and I can run it from there using the start menu. It
>>>> is odd that even when it did work before, I never had an entry for it in
>>>> the start menu programs list.
>>>>
>>>> ---snip---
>>>>
>>>>> There is no download link for their MyDrive *Connect* program.
>>>>> Apparently you have to log into an account with them before you can get
>>>>> that program.
>>>>
>>>> That is correct. I use this often and sign in regularly as I plot
>>>> routes to take on the motorcycle. Like I say, it worked until today and
>>>> the update attempt.
>>>>
>>>>> I've never used TomTom, because I thought you had to subscribe (pay) to
>>>>> use their services. If so, is your TomTom account still active?
>>>>
>>>> You are correct I think that you do have to pay for their services if
>>>> you use your phone as the device. I think they give a trial, and then
>>>> you have to pay. I have no need to use my phone as I have purchased
>>>> their devices for both my 4 and 2 wheel rides. Once you have the
>>>> device, you use their site for additional stuff like route planning,
>>>> favorites, voices, etc. That's all free.
>>>>
>>>>>
>>>>> Did you yet contact their technical support to get help on installing
>>>>> whatever it is you installed on your Windows 10 computer?
>>>>>
>>>>> https://help.tomtom.com/hc/en-us/articles/360015568919/
>>>>
>>>> I've not contacted them on my problem, but have done a bit of searching.
>>>> Nothing much has come of it so far.
>>>>
>>>> I guess initially I thought a few of the clues I had might get one of
>>>> our local gurus an idea of what has happened. I really have not
>>>> provided much helpful information, mostly because I don't have any.
>>>> This win 10 system works, the program did work before today, and now it
>>>> just don't. I'll look at the VB6 thing and see if that might be the
>>>> culprit. Please don't spend any more time on this. I just don't really
>>>> have enough information to be helpful. But thanks for trying anyway.
>>>>
>>>> sticks
>>>
>>> You sure it wasn't something about VC++ libraries? Some programs will
>>> install, if missing, the version of VC++ that they want to use. Having
>>> a newer version of VC++ won't work, because the programs expects
>>> behavior and functions available in an older version not available in a
>>> newer version. Some programs that rely on VC++ don't bother to install
>>> it. They assume the version they call has already been installed.
>>>
>>> As part of my initial setup of Windows, I install several versions of
>>> VC++, which are:
>>>
>>> VC++ Redistributables 2005 SP1
>>> VC++ Redistributables 2008
>>> VC++ Redistributables 2010 SP1
>>> VC++ Redistributables 2013
>>> VC++ Redistributables 2015-2017-2019
>>> VC++ Redistributables 2022
>>>
>>> See:
>>>
>>> https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
>>>
>>> I downloaded these to archive with all my other downloads, because I
>>> have run into a problem that a problem that bundles a VC++ lib fails to
>>> recognize the version they want is already installed, and they step on
>>> the existing install to corrupt it, especially if the installer hangs or
>>> crashes.
>>>
>>> It's been a couple decades since I ran anything that needed the VB
>>> redistributables (libs). The last I remember of having to get a VB lib
>>> was for some video game, and that was over 20 years ago. I never
>>> bothered to download to keep the old VB lib packages since I haven't had
>>> an issue with VB for decades. Back then they weren't called VB
>>> distributables, but VB runtimes. I don't think the MyDrive Connect
>>> program is anywhere that old. VB6 is included in Win10 and 11; however,
>>> VB6 runtimes are 32-bit only, so all its components must be hosted in
>>> 32-bit application processes. You noted using Windows 10, but not its
>>> bitwidth (32- or 64-bit). For Win10 x64, open Task Manager, open the
>>> Details tab, right-click on a header row, Select columns, and add the
>>> Platform column. Then you can see if an process is running as native
>>> 64-bit, or as 32-bit encapsulated within the WOW64 compatibility layer.
>>> WOW32 allowed 16-bit programs to run on 32-bit Windows, and WOW64 allows
>>> 32-bit programs to run on 64-bit Windows.
>>>
>>> https://en.wikipedia.org/wiki/Windows_on_Windows
>>> https://learn.microsoft.com/en-us/previous-versions/visualstudio/visual-basic-6/visual-basic-6-support-policy
>>>
>>> When installing the MyDrive Connect program, are you letting the
>>> installer decide where to install, or are you picking the folder?
>>> 32-bit programs get installed under C:\Program Files (x86), while 64-bit
>>> programs install under C:\Program Files. Or, if you pick the install
>>> folder, you could create your own, like C:\Programs, to install the
>>> program in a subfolder under there.
>>>
>>> Under "Windows Features", VB is not listed as a component you can remove
>>> or add, so you can't go there to remove and then replace the VB
>>> component(s). Possibly it is an optional component to select during a
>>> custom install of Windows.
>>>
>>> https://helpdesk.atril.com/hc/en-us/articles/205537331-How-to-re-install-the-Visual-Basic-6-Runtime
>>>
>>> If push comes to shove, you might have to install Visual Studio to get
>>> the VB runtime(s). There is a Community edition that is free; see:
>>>
>>> https://visualstudio.microsoft.com/vs/community/
>>>
>>> If you have to install VS, do a custom install to be sure the VB
>>> runtime(s) are included in the installation.
>>>
>>> I'd first contact TomTom's tech support to see what they say.
>>>
>>
>> https://help.tomtom.com/hc/en-ca/articles/360013959499-Installing-MyDrive-Connect
>
> That article speaks of using Internet Explorer. Microsoft took their
> time gradually yanking away IE, but that the TomTom article mentions
> using IE dates that article as ancient. But then the QT5 files for
> QuickTime v5 released in April 2001 were replaced by Quicktime 6 back in
> July 2002. While products take a while to switch to a later version of
> a media library, over 10 years is way too long for any current product
> to be using QT5.
>
>>
>> # There is a link on the page for a download.
>>
>> https://cdn.sa.services.tomtom.com/static/sa/Windows/InstallTomTomMyDriveConnect.exe
>>
>> Name: InstallTomTomMyDriveConnect.exe
>> Size: 72,345,312 bytes (68 MiB)
>> SHA256: DC8973AF9D96F7DD913E0D92606AE6F0724B41C58C73B360CC7DC0E0EB66A460 <=== can use in virustotal.com "search"
>>
>> *******
>>
>> tree /F
>>
>> Folder PATH listing for volume RAMDrive
>> Volume serial number is DA56-EBFC
>> D:.
>> │ d3dcompiler_47.dll
>> │ DeviceController.dll
>> │ DeviceDetection.dll
>> │ DeviceNavEthernetCore.dll
>> │ DeviceNavManager.dll
>> │ e2fsck.exe
>> │ ext2fs.dll <=== good file system choice for "no license fees"
>> │ libcrypto-1_1.dll
>> │ libEGL.dll
>> │ libGLESv2.dll
>> │ libssl-1_1.dll
>> │ MDCDLLChecker.exe
>> │ MDCLauncher.exe
>> │ opengl32sw.dll
>> │ qt.conf
>> │ Qt5Core.dll <=== QT5 multi-platform engine (different engine, for each supported platform)
>> │ Qt5Gui.dll <=== This is the Windows DLL set for QT5.
>> │ Qt5Multimedia.dll
>> │ Qt5MultimediaWidgets.dll
>> │ Qt5Network.dll
>> │ Qt5Positioning.dll
>> │ Qt5PrintSupport.dll
>> │ Qt5Qml.dll
>> │ Qt5QmlModels.dll
>> │ Qt5Quick.dll
>> │ Qt5QuickWidgets.dll
>> │ Qt5Sensors.dll
>> │ Qt5Sql.dll
>> │ Qt5Svg.dll
>> │ Qt5WebChannel.dll
>> │ Qt5WebEngineCore.dll
>> │ Qt5WebEngineWidgets.dll
>> │ Qt5WebSockets.dll
>> │ Qt5Widgets.dll
>> │ Qt5Xml.dll
>> │ Qt5XmlPatterns.dll
>> │ qtdiag.bat
>> │ qtdiag.exe
>> │ QtWebEngineProcess.exe
>> :
>> :
> <snipped>
>
> I thought QuickTime died a long time ago. Must've been back when I
> played some old video games for when I had to have it.
>
> https://support.apple.com/downloads/quicktime
>
> https://en.wikipedia.org/wiki/QuickTime
> "QuickTime is a discontinued extensible multimedia architecture created
> by Apple, ... and was available for download on Windows until 2016."
>
> https://moviemaker.minitool.com/moviemaker/quicktime-alternative.html
> "Apple has released QuickTime version for Windows, but in 2016 it
> discontinued support for the Windows version of QuickTime. And in 2018,
> Apple discontinued support for the QuickTime 7 on macOS."
>
> With references to Internet Explorer, and using QuickTime5, I have to
> wonder if the TomTom MyDrive Connect is an old program that TomTom
> dropped, but neglected to delete their old web help page and downloads.
>
> What's the datestamps on the files inside that .exe file? With what did
> you extract the files from the .exe installer file?
>
> From what I've found online, the latest version of TomTom MyDrive
> Connect is 4.2.10.4148, and was released back on Oct 5, 2020. That's
> over 2 years ago while QT5 got dropped over 20 years ago.
>

Paul <nospam@needed.invalid> wrote:

> VanguardLH wrote:
>
>> I thought QuickTime died a long time ago.
>
> Qt5 is not QuickTime.
> https://en.wikipedia.org/wiki/Qt_%28software%29

Ah, my bad. Like seeing "KISS" and mistaking it for the band instead of
the acronym.

https://doc.qt.io/qt-6/windows-deployment.html
"For Windows desktop applications, the required runtime files for the
compiler are also copied to the deployable folder by default (unless the
option --no-compiler-runtime is specified)."

So, we might be back to having to [re]install [stepping atop the
existing installs of] the C++ runtimes if TomTom didn't include them, or
corrupted them. I didn't bother to check which C++ runtime versions are
needed for which version of QT for what the app calls. I'd probably
just reinstall all the runtimes to make sure they're complete and
correct from the MS installers for them.

On 8/4/2023 1:27 AM, Paul wrote:
> On 8/4/2023 12:40 AM, VanguardLH wrote:
>> sticks <wolverine01@charter.net> wrote:
>>
>>> On 8/3/2023 9:33 PM, VanguardLH wrote:
>>>> sticks <wolverine01@charter.net> wrote:
>>>>
>>>>> For some reason, I cannot get this to update or install. I have used
>>>>> this before to update using the computers internet connection instead
>>>>> of wireless. Today, it said there was a mandatory update. Tried to
>>>>> do it and it said it was unable to complete and would open the update
>>>>> folder. This turned out to be the windows documents folder with
>>>>> nothing related to TomTom in it. It has worked on this computer
>>>>> before, so I uninstalled and reinstalled, even using
>>>>> windows/setting/apps to do the uninstall.
>>>>>
>>>>> So, it appears to install and then start up. It gets to showing the
>>>>> outskirts of the window and then just sits there. Right clicking in
>>>>> the taskbar on the program trying to open gives three options.
>>>>> TemMDC, Pin to taksbar, and close window.
>>>>>
>>>>> I tried excluding the folder in windows defender and also the process
>>>>> listed in the starting shortcut. Which brings a possibly related
>>>>> question. The only way I can get to the program is through this
>>>>> shortcut that gets created at install. There is nothing listed under
>>>>> the start menu. Seems odd to me. Any ideas on how to get past this
>>>>> and get it working again?
>>>>
>>>> https://mydrive.tomtom.com/
>>>>
>>>> That's a web site. You don't need to update your web browser to get
>>>> something new at their web site. I didn't bother playing with it, but
>>>> noticed there is a Login to get to your account. Can you login okay?
>>>
>>> Yes, that's where you go to download MyDrive Connect. That is the
>>> program I had installed and used in the past to update the GPS device
>>> via the computer instead of wireless. Today the program said it had to
>>> be updated before you could use it. That's where I'm stuck.
>>>
>>> I just tried the program on my other computer in the house and it too
>>> needed to be updated before use. I let it do so and it works just fine
>>> after being updated. Something got screwed up on the install on this
>>> computer. Both are windows 10 systems.
>>>
>>> One thing I recall that happened on this machine and not the one that
>>> works was a box displaying progress on something I think it said was
>>> visual basic related. It happened fast, and I'm not sure, but I think
>>> it was visual basic 6. I'll try to see if I can work on reinstalling
>>> that separately on the chance that got screwed up.
>>>
>>> Uninstalling and reinstalling MyDrive Connect hasn't shown that same VB6
>>> stuff since the first time I tried today, and is getting me nowhere.
>>>
>>> ---snip---
>>>
>>>> Ah, you asked in a Windows 10 newsgroup, but there is a TomTom MyDrive
>>>> app for Android or iOS.
>>>
>>> ---snip---
>>>
>>> I do have their app on my Iphone, it works just as intended. I just
>>> don't use it for doing the big updates on the device, or any updates for
>>> that matter. It is fine for getting a quick route to the GPS device,
>>> but that's about all I use it for.
>>>
>>>>
>>>> For example, you said only the shortcut works to load the TomTom MyDrive
>>>> app, but it's not listed in the Start menu. Well, if you were running
>>>> Virtualbox
>>>
>>> Not running a virtual box. And the computer it does work on does have a
>>> listing for TomTom and I can run it from there using the start menu. It
>>> is odd that even when it did work before, I never had an entry for it in
>>> the start menu programs list.
>>>
>>> ---snip---
>>>
>>>> There is no download link for their MyDrive *Connect* program.
>>>> Apparently you have to log into an account with them before you can get
>>>> that program.
>>>
>>> That is correct. I use this often and sign in regularly as I plot
>>> routes to take on the motorcycle. Like I say, it worked until today and
>>> the update attempt.
>>>
>>>> I've never used TomTom, because I thought you had to subscribe (pay) to
>>>> use their services. If so, is your TomTom account still active?
>>>
>>> You are correct I think that you do have to pay for their services if
>>> you use your phone as the device. I think they give a trial, and then
>>> you have to pay. I have no need to use my phone as I have purchased
>>> their devices for both my 4 and 2 wheel rides. Once you have the
>>> device, you use their site for additional stuff like route planning,
>>> favorites, voices, etc. That's all free.
>>>
>>>>
>>>> Did you yet contact their technical support to get help on installing
>>>> whatever it is you installed on your Windows 10 computer?
>>>>
>>>> https://help.tomtom.com/hc/en-us/articles/360015568919/
>>>
>>> I've not contacted them on my problem, but have done a bit of searching.
>>> Nothing much has come of it so far.
>>>
>>> I guess initially I thought a few of the clues I had might get one of
>>> our local gurus an idea of what has happened. I really have not
>>> provided much helpful information, mostly because I don't have any.
>>> This win 10 system works, the program did work before today, and now it
>>> just don't. I'll look at the VB6 thing and see if that might be the
>>> culprit. Please don't spend any more time on this. I just don't really
>>> have enough information to be helpful. But thanks for trying anyway.
>>>
>>> sticks
>>
>> You sure it wasn't something about VC++ libraries? Some programs will
>> install, if missing, the version of VC++ that they want to use. Having
>> a newer version of VC++ won't work, because the programs expects
>> behavior and functions available in an older version not available in a
>> newer version. Some programs that rely on VC++ don't bother to install
>> it. They assume the version they call has already been installed.
>>
>> As part of my initial setup of Windows, I install several versions of
>> VC++, which are:
>>
>> VC++ Redistributables 2005 SP1
>> VC++ Redistributables 2008
>> VC++ Redistributables 2010 SP1
>> VC++ Redistributables 2013
>> VC++ Redistributables 2015-2017-2019
>> VC++ Redistributables 2022
>>
>> See:
>>
>> https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
>>
>> I downloaded these to archive with all my other downloads, because I
>> have run into a problem that a problem that bundles a VC++ lib fails to
>> recognize the version they want is already installed, and they step on
>> the existing install to corrupt it, especially if the installer hangs or
>> crashes.
>>
>> It's been a couple decades since I ran anything that needed the VB
>> redistributables (libs). The last I remember of having to get a VB lib
>> was for some video game, and that was over 20 years ago. I never
>> bothered to download to keep the old VB lib packages since I haven't had
>> an issue with VB for decades. Back then they weren't called VB
>> distributables, but VB runtimes. I don't think the MyDrive Connect
>> program is anywhere that old. VB6 is included in Win10 and 11; however,
>> VB6 runtimes are 32-bit only, so all its components must be hosted in
>> 32-bit application processes. You noted using Windows 10, but not its
>> bitwidth (32- or 64-bit). For Win10 x64, open Task Manager, open the
>> Details tab, right-click on a header row, Select columns, and add the
>> Platform column. Then you can see if an process is running as native
>> 64-bit, or as 32-bit encapsulated within the WOW64 compatibility layer.
>> WOW32 allowed 16-bit programs to run on 32-bit Windows, and WOW64 allows
>> 32-bit programs to run on 64-bit Windows.
>>
>> https://en.wikipedia.org/wiki/Windows_on_Windows
>> https://learn.microsoft.com/en-us/previous-versions/visualstudio/visual-basic-6/visual-basic-6-support-policy
>>
>> When installing the MyDrive Connect program, are you letting the
>> installer decide where to install, or are you picking the folder?
>> 32-bit programs get installed under C:\Program Files (x86), while 64-bit
>> programs install under C:\Program Files. Or, if you pick the install
>> folder, you could create your own, like C:\Programs, to install the
>> program in a subfolder under there.
>>
>> Under "Windows Features", VB is not listed as a component you can remove
>> or add, so you can't go there to remove and then replace the VB
>> component(s). Possibly it is an optional component to select during a
>> custom install of Windows.
>>
>> https://helpdesk.atril.com/hc/en-us/articles/205537331-How-to-re-install-the-Visual-Basic-6-Runtime
>>
>> If push comes to shove, you might have to install Visual Studio to get
>> the VB runtime(s). There is a Community edition that is free; see:
>>
>> https://visualstudio.microsoft.com/vs/community/
>>
>> If you have to install VS, do a custom install to be sure the VB
>> runtime(s) are included in the installation.
>>
>> I'd first contact TomTom's tech support to see what they say.
>>
>
> https://help.tomtom.com/hc/en-ca/articles/360013959499-Installing-MyDrive-Connect
>
> # There is a link on the page for a download.
>
> https://cdn.sa.services.tomtom.com/static/sa/Windows/InstallTomTomMyDriveConnect.exe
>
> Name: InstallTomTomMyDriveConnect.exe
> Size: 72,345,312 bytes (68 MiB)
> SHA256: DC8973AF9D96F7DD913E0D92606AE6F0724B41C58C73B360CC7DC0E0EB66A460 <=== can use in virustotal.com "search"
>
> *******
>
> tree /F
>
> Folder PATH listing for volume RAMDrive
> Volume serial number is DA56-EBFC
> D:.
> │ d3dcompiler_47.dll
> │ DeviceController.dll
> │ DeviceDetection.dll
> │ DeviceNavEthernetCore.dll
> │ DeviceNavManager.dll
> │ e2fsck.exe
> │ ext2fs.dll <=== good file system choice for "no license fees"
> │ libcrypto-1_1.dll
> │ libEGL.dll
> │ libGLESv2.dll
> │ libssl-1_1.dll
> │ MDCDLLChecker.exe
> │ MDCLauncher.exe
> │ opengl32sw.dll
> │ qt.conf
> │ Qt5Core.dll <=== QT5 multi-platform engine (different engine, for each supported platform)
> │ Qt5Gui.dll <=== This is the Windows DLL set for QT5.
> │ Qt5Multimedia.dll
> │ Qt5MultimediaWidgets.dll
> │ Qt5Network.dll
> │ Qt5Positioning.dll
> │ Qt5PrintSupport.dll
> │ Qt5Qml.dll
> │ Qt5QmlModels.dll
> │ Qt5Quick.dll
> │ Qt5QuickWidgets.dll
> │ Qt5Sensors.dll
> │ Qt5Sql.dll
> │ Qt5Svg.dll
> │ Qt5WebChannel.dll
> │ Qt5WebEngineCore.dll
> │ Qt5WebEngineWidgets.dll
> │ Qt5WebSockets.dll
> │ Qt5Widgets.dll
> │ Qt5Xml.dll
> │ Qt5XmlPatterns.dll
> │ qtdiag.bat
> │ qtdiag.exe
> │ QtWebEngineProcess.exe
> │ quazip.dll
> │ TomTom MyDrive Connect.exe
> │ TomTomCacheCleanup.exe
> │ TomTomCommonUI.dll
> │ TomTomSupporterBase.dll
> │ TomTomSupporterCore.dll
> │ TomTomSupporterProxy.dll
> │ TTFS.dll
> │ UIController.dll
> │ UIWebControllerCore.dll
> │ Uninstall TomTom MyDrive Connect.exe
> │ zlib1.dll
> │
> ├───$PLUGINSDIR
> │ fct.dll
> │ KillProcDLL.dll
> │ liteFirewallW.dll
> │ modern-header.bmp
> │ nsDialogs.dll
> │ nsProcess.dll
> │ StdUtils.dll
> │ System.dll
> │ UAC.dll
> │ UserInfo.dll
> │ version.dll
> │
> ├───$TEMP
> │ $1
> │ VC_MergeModuleToMSI.msi
> │ VC_redist.x86.exe
> │
> ├───Driver
> │ ├───INF
> │ │ tomtom.inf
> │ │ ttrndis.cat
> │ │
> │ ├───win32
> │ │ DIFxAPI.dll
> │ │ DriverPreInstall.exe
> │ │ DriverUnInstall.exe
> │ │
> │ └───x64
> │ DIFxAPI.dll
> │ DriverPreInstall64.exe
> │ DriverUnInstall64.exe
> │
> ├───MyDriveConnectUpdater
> │ │ d3dcompiler_47.dll
> │ │ libEGL.dll
> │ │ libGLESV2.dll
> │ │ MyDriveConnectUpdater.exe
> │ │ opengl32sw.dll
> │ │ Qt5Core.dll
> │ │ Qt5Gui.dll
> │ │ Qt5Svg.dll
> │ │ Qt5Widgets.dll
> │ │ TomTomSupporterBase.dll
> │ │
> │ ├───iconengines
> │ │ qsvgicon.dll
> │ │
> │ ├───imageformats
> │ │ qgif.dll
> │ │ qicns.dll
> │ │ qico.dll
> │ │ qjpeg.dll
> │ │ qsvg.dll
> │ │ qtga.dll
> │ │ qtiff.dll
> │ │ qwbmp.dll
> │ │ qwebp.dll
> │ │
> │ ├───platforms
> │ │ qwindows.dll
> │ │
> │ └───translations
> │ qt_en.qm # similar files... removed from list
> │
> ├───Plugins
> │ │ DeviceNavEthernetManager.dll
> │ │ DeviceNavEthernetV5Manager.dll
> │ │ DeviceNavEthernetV6Manager.dll
> │ │ DeviceNavInDashV3Manager.dll
> │ │ UIWebkitController.dll
> │ │
> │ ├───bearer
> │ │ qgenericbearer.dll
> │ │
> │ ├───iconengines
> │ │ qsvgicon.dll
> │ │
> │ ├───imageformats
> │ │ qgif.dll
> │ │ qicns.dll
> │ │ qico.dll
> │ │ qjpeg.dll
> │ │ qsvg.dll
> │ │ qtga.dll
> │ │ qtiff.dll
> │ │ qwbmp.dll
> │ │ qwebp.dll
> │ │
> │ └───platforms
> │ qwindows.dll
> │
> ├───Resources
> │ application.ini
> │ Configuration.xml
> │ icudtl.dat
> │ index.html
> │ qtwebengine_resources.pak
> │ qtwebengine_resources_100p.pak
> │ qtwebengine_resources_200p.pak
> │ socket-proxy.min.js
> │ TT_root_sign_cert crt.dat
> │
> ├───styles
> │ qwindowsvistastyle.dll
> │
> ├───translations
> │ │ qt_en.qm # similar files... removed from list
> │ │
> │ └───qtwebengine_locales
> │ en-GB.pak # similar files... removed from list
> │
> └───vcredist
> VC_redist.x86.exe <=== Installing just the 32-bit version of visual studio, version info below.
>
> Details of the vcredist installation file. It is the
> multi-version, which was created for multiple versions
> of Visual Studio. And would be appropriate for their
> usage of Visual Studio within that rough date range.
> This file should also be available from a Microsoft page,
> and if it was installed, the TomTom installer should have
> logic to not bother installing it a second time (or, removing
> an even more modern version of the file than 2/28/2020 as shown).
>
> Name: VC_redist.x86.exe
> Size: 14,364,440 bytes (13 MiB)
> SHA256: E59AE3E886BD4571A811FE31A47959AE5C40D87C583F786816C60440252CD7EC
>
> Microsoft Visual C++ 2015-2019 Redistributable
> 14.24.28127.4
> 2/28/2020 3:18AM
> English (United States)
>
> The above Tree prepared by using 7ZIP on the EXE file, and
> unpacking the EXE contents. 7ZIP most likely did this (I can't
> be sure), as...
>
> 1) Spots SFX style segment in the PE32 executable.
> 2) Walks past it.
> 3) Parses the declarative material after that, its own self.
> 4) Now it can unpack the contents.
> (Running the file, would likely have started self-extraction anyway,
> which I did not test, as I'd probably use a VM for that.)
>
> Apparently, there is a "Microsoft Visual C++ 2015-2022 Redistributable"
> and I don't know the logic when both these kinds of files are present.
> Or how a TomTom installer that doesn't know about that version,
> would handle finding such already installed/listed in Programs&Features.
>
> Presumably, a program would be "satisfied" if it finds the "minimum"
> version of the runtime DLLs on the machine. But it's how the installer
> errors out, which is the issue for the OP right now, rather than the
> install finishing, but the QT5 package not being able to run.
>
> In theory, you can place the unpacked redist DLLs in the final install
> folder, if you wanted. But the program is also supposed to be able to
> pick something like that up, from some system folder. That's why they
> run the EXE for it.
>
> All very messy, and not something I know all the details of. I just
> do like everyone else, "keep installing shit until it stops complaining" :-)
>
> The system was more understandable... until they started using that
> multi-version idea. That is when I kinda lost the thread. Maybe they're
> all considered to be VS14 or something, I don't know. What is important
> though, is for the damn installer to get past that point and finish
> the rest of the installation for the OP. Some of these installers
> do the VS redistributable in the middle of an install, which is...
> not a good place to be doing it. If it was done at the very end, it
> could fail more gracefully (the user could clean up the mess by
> "installing more shit", just like the old days).
>
> Paul

On 8/4/2023 7:39 PM, VanguardLH wrote:
> Paul <nospam@needed.invalid> wrote:
>
>> VanguardLH wrote:
>>
>>> I thought QuickTime died a long time ago.
>>
>> Qt5 is not QuickTime.
>> https://en.wikipedia.org/wiki/Qt_%28software%29
>
> Ah, my bad. Like seeing "KISS" and mistaking it for the band instead of
> the acronym.
>
> https://doc.qt.io/qt-6/windows-deployment.html
> "For Windows desktop applications, the required runtime files for the
> compiler are also copied to the deployable folder by default (unless the
> option --no-compiler-runtime is specified)."
>
> So, we might be back to having to [re]install [stepping atop the
> existing installs of] the C++ runtimes if TomTom didn't include them, or
> corrupted them. I didn't bother to check which C++ runtime versions are
> needed for which version of QT for what the app calls. I'd probably
> just reinstall all the runtimes to make sure they're complete and
> correct from the MS installers for them.

I'll try that in the morning, but I think they use the same file already
mentioned that MS does.

Below from another post of yours
> From what I've found online, the latest version of TomTom MyDrive
> Connect is 4.2.10.4148, and was released back on Oct 5, 2020. That's
> over 2 years ago while QT5 got dropped over 20 years ago.

The MyDrive version I'm installing is 5.3.6.5021

On 8/4/2023 7:48 PM, sticks wrote:
> On 8/4/2023 7:39 PM, VanguardLH wrote:
>> Paul <nospam@needed.invalid> wrote:
>>
>>> VanguardLH wrote:
>>>
>>>> I thought QuickTime died a long time ago.
>>>
>>> Qt5 is not QuickTime.
>>> https://en.wikipedia.org/wiki/Qt_%28software%29
>>
>> Ah, my bad.  Like seeing "KISS" and mistaking it for the band instead of
>> the acronym.
>>
>> https://doc.qt.io/qt-6/windows-deployment.html
>> "For Windows desktop applications, the required runtime files for the
>> compiler are also copied to the deployable folder by default (unless the
>> option --no-compiler-runtime is specified)."
>>
>> So, we might be back to having to [re]install [stepping atop the
>> existing installs of] the C++ runtimes if TomTom didn't include them, or
>> corrupted them.  I didn't bother to check which C++ runtime versions are
>> needed for which version of QT for what the app calls.  I'd probably
>> just reinstall all the runtimes to make sure they're complete and
>> correct from the MS installers for them.
>
> I'll try that in the morning, but I think they use the same file already
> mentioned that MS does.
>
> Below from another post of yours
>> From what I've found online, the latest version of TomTom MyDrive
>> Connect is 4.2.10.4148, and was released back on Oct 5, 2020.  That's
>> over 2 years ago while QT5 got dropped over 20 years ago.
>
> The MyDrive version I'm installing is 5.3.6.5021

correction on the new version. It is
4.3.6.5021

On 8/4/2023 8:44 PM, sticks wrote:

>
> I followed advice from one of their pages that suggested removal of the program, then making sure there was nothing in either the user local or roaming directories and then restarting before reinstalling.  Before I removed I did do a repair of the VC package by clicking on it, VC_redist.x86.exe, and doing the offered repair.  I didn't remove it because I successfully installed another similar program "TomTom Home" today, and it shares the same package and I was unsure where it placed the files.  "Home" did manage to get itself into the programs list using the start menu and works as intended.
>
> After doing the restart and making sure nothing was left over, I went to the link you gave and downloaded the file again using save.  Clicked on it in file manager and it appears to fully install.  Then it starts up and this is where it seems funky.  There is a box of the window showing with just the top border showing the program name on the left, MyDrive Connect, and on the far right the minimize, maximize and X for close symbols.  The rest of the window is transparent and shows my desktop.  I did notice that if I move my mouse over inside it, there was a spot that turned the cursor to the pointed finger meaning something clickable.  I tried it and it opened up the browser to a page where I could reset my password.  I have not changed system colors or anything, so not sure why I can't see this window.  It appears the same in the taskbar when I hover over it.  Just the blank page with the program name on it.
>
> Tomorrow I guess I'll start mailing them to see if they have any answers.

So something is wrong with the graphics.

The title and decoration for the window, is a different call and
subsystem than the "pixmap" that makes the window contents. Perhaps
it has a minimum version of OpenGL ?

Windows 10 will allow graphics as old as XDDM to work.
Whereas the more advanced would be WDDM 3+. As for the vintage of
OpenGL in those two examples, I haven't a clue.

And I don't know if that info is exposed in "dxdiag" or not.
It took GPUZ to mention my setup has OpenGL 4.6 .

*******

The application has "qtdiag.exe" in the Program Files (x86) folder,
which dumps some info of interest to the developers, but not to us.

C:\users\Bullwinkle\AppData\Local\TomTom\HOME3\Logs\qtdiag.log

It would normally be run as qtdiag.exe > qtdiag.log
and redirected to some text file like that.

I ran the application on the Test Machine. it looks like the first
window is actually a web page, and as I don't have an account, my adventure
stops here. So your issue isn't necessarily graphics, it could be
a firewall blocking connection to the TomTom web server.

[Picture]

https://i.postimg.cc/mgmhnBVr/Tom-Tom-Window-OK.gif

This is my qtdiag.log from the Test Machine (winver = 19045.3208).
Hardware is GTX1080 card (a bit old), NVidia 531.79 driver.
In Device Manager, check to see whether your driver is
Microsoft Basic Display Adapter (means no hardware driver).

************************** qtdiag.log ***************************

Qt 5.15.14 (i386-little_endian-ilp32 shared (dynamic) release build; by MSVC 2019) on "windows"
OS: Windows 10 Version 2009 [winnt version 10.0.19045]

Architecture: x86_64; features: SSE2 SSE3 SSSE3 SSE4.1 SSE4.2 AVX

Environment:

Features: QT_NO_EXCEPTIONS

Library info:
PrefixPath: C:\Program Files (x86)\MyDrive Connect
DocumentationPath: C:\Program Files (x86)\MyDrive Connect\doc
HeadersPath: C:\Program Files (x86)\MyDrive Connect\include
LibrariesPath: C:\Program Files (x86)\MyDrive Connect\lib
LibraryExecutablesPath: C:\Program Files (x86)\MyDrive Connect\bin
BinariesPath: C:\Program Files (x86)\MyDrive Connect\bin
PluginsPath: C:\Program Files (x86)\MyDrive Connect\Plugins
ImportsPath: C:\Program Files (x86)\MyDrive Connect\imports
Qml2ImportsPath: C:\Program Files (x86)\MyDrive Connect\qml
ArchDataPath: C:\Program Files (x86)\MyDrive Connect
DataPath: C:\Program Files (x86)\MyDrive Connect
TranslationsPath: C:\Program Files (x86)\MyDrive Connect\translations
ExamplesPath: C:\Program Files (x86)\MyDrive Connect\examples
TestsPath: C:\Program Files (x86)\MyDrive Connect\tests
SettingsPath:

Standard paths [*...* denote writable entry]:
DesktopLocation: "Desktop" *C:\Users\Bullwinkle\Desktop*
DocumentsLocation: "Documents" *C:\Users\Bullwinkle\Documents*
FontsLocation: "Fonts" *C:\WINDOWS\Fonts*
ApplicationsLocation: "Applications" *C:\Users\Bullwinkle\AppData\Roaming\Microsoft\Windows\Start Menu\Programs*
MusicLocation: "Music" *C:\Users\Bullwinkle\Music*
MoviesLocation: "Movies" *C:\Users\Bullwinkle\Videos*
PicturesLocation: "Pictures" *C:\Users\Bullwinkle\Pictures*
TempLocation: "Temporary Directory" *C:\Users\Bullwinkle\AppData\Local\Temp*
HomeLocation: "Home" *C:\Users\Bullwinkle*
AppLocalDataLocation: "Application Data" *C:\Users\Bullwinkle\AppData\Local\QtProject\qtdiag* C:\ProgramData\QtProject\qtdiag C:\Program Files (x86)\MyDrive Connect C:\Program Files (x86)\MyDrive Connect\data C:\Program Files (x86)\MyDrive Connect\data\QtProject\qtdiag
CacheLocation: "Cache" *C:\Users\Bullwinkle\AppData\Local\QtProject\qtdiag\cache*
GenericDataLocation: "Shared Data" *C:\Users\Bullwinkle\AppData\Local* C:\ProgramData C:\Program Files (x86)\MyDrive Connect C:\Program Files (x86)\MyDrive Connect\data
RuntimeLocation: "Runtime" *C:\Users\Bullwinkle*
ConfigLocation: "Configuration" *C:\Users\Bullwinkle\AppData\Local\QtProject\qtdiag* C:\ProgramData\QtProject\qtdiag C:\Program Files (x86)\MyDrive Connect C:\Program Files (x86)\MyDrive Connect\data C:\Program Files (x86)\MyDrive Connect\data\QtProject\qtdiag
DownloadLocation: "Download" *C:\Users\Bullwinkle\Downloads*
GenericCacheLocation: "Shared Cache" *C:\Users\Bullwinkle\AppData\Local\cache*
GenericConfigLocation: "Shared Configuration" *C:\Users\Bullwinkle\AppData\Local* C:\ProgramData C:\Program Files (x86)\MyDrive Connect C:\Program Files (x86)\MyDrive Connect\data
AppDataLocation: "Application Data" *C:\Users\Bullwinkle\AppData\Roaming\QtProject\qtdiag* C:\ProgramData\QtProject\qtdiag C:\Program Files (x86)\MyDrive Connect C:\Program Files (x86)\MyDrive Connect\data C:\Program Files (x86)\MyDrive Connect\data\QtProject\qtdiag
AppConfigLocation: "Application Configuration" *C:\Users\Bullwinkle\AppData\Local\QtProject\qtdiag* C:\ProgramData\QtProject\qtdiag C:\Program Files (x86)\MyDrive Connect C:\Program Files (x86)\MyDrive Connect\data C:\Program Files (x86)\MyDrive Connect\data\QtProject\qtdiag

File selectors (increasing order of precedence):
en_US windows winnt

Network:
Using "OpenSSL 1.1.1t 7 Feb 2023", version: 0x1010114f

Platform capabilities: ThreadedPixmaps OpenGL ThreadedOpenGL WindowMasks MultipleWindows ForeignWindows NonFullScreenWindows NativeWidgets WindowManagement RasterGLSurface AllGLFunctionsQueryable

Style hints:
mouseDoubleClickInterval: 500
mousePressAndHoldInterval: 800
startDragDistance: 10
startDragTime: 500
startDragVelocity: 0
keyboardInputInterval: 400
keyboardAutoRepeatRate: 32
cursorFlashTime: 1060
showIsFullScreen: 0
showIsMaximized: 0
passwordMaskDelay: 0
passwordMaskCharacter: U+25CF
fontSmoothingGamma: 1.2
useRtlExtensions: 0
setFocusOnTouchRelease: 0
tabFocusBehavior: Qt::TabFocusAllControls
singleClickActivation: 0

Additional style hints (QPlatformIntegration):
ReplayMousePressOutsidePopup: 1

Theme:
Platforms requested : windows
available :
Styles requested : WindowsVista,Windows
available : windowsvista,Windows,Fusion
System font : "MS Shell Dlg 2" 8
Native file dialog

Fonts:
General font : "MS Shell Dlg 2" 8
Fixed font : "Courier New" 9
Title font : "MS Shell Dlg 2" 8
Smallest font: "MS Shell Dlg 2" 8

Palette:
QPalette::WindowText: #ff000000
QPalette::Button: #fff0f0f0
QPalette::Light: #ffffffff
QPalette::Midlight: #ffe3e3e3
QPalette::Dark: #ffa0a0a0
QPalette::Mid: #ffa0a0a0
QPalette::Text: #ff000000
QPalette::BrightText: #ffffffff
QPalette::ButtonText: #ff000000
QPalette::Base: #ffffffff
QPalette::Window: #fff0f0f0
QPalette::Shadow: #ff696969
QPalette::Highlight: #ff0078d7
QPalette::HighlightedText: #ffffffff
QPalette::Link: #ff0000ff
QPalette::LinkVisited: #ffff00ff
QPalette::AlternateBase: #ffe9e7e3
QPalette::NoRole: #ff000000
QPalette::ToolTipBase: #ffffffdc
QPalette::ToolTipText: #ff000000
QPalette::PlaceholderText: #80000000

Screens: 1, High DPI scaling: inactive
# 0 "\\.\DISPLAY1" Depth: 32 Primary: yes
Manufacturer:
Model:
Serial number:
Geometry: 1280x1024+0+0 Available: 1280x984+0+0 <=== my tiny NEC monitor :-)
Physical size: 338x270 mm Refresh: 60 Hz Power state: 0
Physical DPI: 96.1893,96.3319 Logical DPI: 96,96 Subpixel_None
DevicePixelRatio: 1 Pixel density: 1
Primary orientation: 2 Orientation: 2 Native orientation: 0 OrientationUpdateMask: 0

On 8/5/2023 6:01 AM, Paul wrote:

> So something is wrong with the graphics.
>
> The title and decoration for the window, is a different call and
> subsystem than the "pixmap" that makes the window contents. Perhaps
> it has a minimum version of OpenGL ?

Bingo!

Thanks to Paul and Vanguard for all the help. This page gives what
finally accomplished getting this program working again. I clicked to
use "OpenGL Software" and it restarted and now works!

<https://help.tomtom.com/hc/en-us/articles/360013960139-MyDrive-Connect-not-displaying-or-starting-correctly-after-update>

On 8/5/2023 11:03 AM, sticks wrote:
> On 8/5/2023 6:01 AM, Paul wrote:
>
>> So something is wrong with the graphics.
>>
>> The title and decoration for the window, is a different call and
>> subsystem than the "pixmap" that makes the window contents. Perhaps
>> it has a minimum version of OpenGL ?
>
> Bingo!
>
> Thanks to Paul and Vanguard for all the help.  This page gives what finally accomplished getting this program working again.  I clicked to use "OpenGL Software" and it restarted and now works!
>
> <https://help.tomtom.com/hc/en-us/articles/360013960139-MyDrive-Connect-not-displaying-or-starting-correctly-after-update>
>

I could see the signature for "ANGLE" support in the collection
of executables. But it was unclear to me, why it would ever bother
to use ANGLE.

ANGLE is some sort of Google-developed scheme, to support
an OpenGL-like API, on top of DirectX somehow. It might have
been suited to an older piece of equipment or an older OS.
As pure OpenGL didn't always aspire to the "latest version"
and some of the OpenGL would not be suited to running whizzy
modern applications (there were games in the past that would not
run, because "my OpenGL was too old").

libGLESv2.dll \___ What the application thinks it is calling
libEGL.dll /
D3Dcompiler_47.dll --- How the calls are supported on hardware

opengl32sw.dll --- Historically, we're used to "opengl32" without
the "sw" on the end. That's been available for
over 20 years (opengl32.dll) in crusty old
graphic card packages, and you copied that into
your game folder. This, presumably, is yet another
custom glue layer of some sort. Filenames should be
8 characters, rather than the 10 characters of
this splotch.

It's pretty hard to understand what their graphics logic is in Qt5,
whether they have a preference or a flow-chart for selecting a method.
You can be assured though, that they would never call DirectX3D directly,
because that would be admitting to a "non-FOSS" approach to building
a framework.

Something about your drivers, must have made it do this! (Mis-behave).
That's why that log file might indicate something is up.

I would have preferred though, that TomTom keep a startup log,
with info on any "missing" driver content, recorded in plain language.

I used Stellarium (a planetarium application), as a similar Qt5 application,
just to see what little hints it might deliver. I used "procmon" from
Sysinternals, to catch it writing to a logfile, which is how I located
the location of their particular progress logfile. But I guess the two applications
do not share exact details as much as I'd hoped.

Paul

On 8/5/2023 10:59 AM, Paul wrote:
> On 8/5/2023 11:03 AM, sticks wrote:
>> On 8/5/2023 6:01 AM, Paul wrote:
>>
>>> So something is wrong with the graphics.
>>>
>>> The title and decoration for the window, is a different call and
>>> subsystem than the "pixmap" that makes the window contents. Perhaps
>>> it has a minimum version of OpenGL ?
>>
>> Bingo!
>>
>> Thanks to Paul and Vanguard for all the help.  This page gives what finally accomplished getting this program working again.  I clicked to use "OpenGL Software" and it restarted and now works!
>>
>> <https://help.tomtom.com/hc/en-us/articles/360013960139-MyDrive-Connect-not-displaying-or-starting-correctly-after-update>
>>
>
> I could see the signature for "ANGLE" support in the collection
> of executables. But it was unclear to me, why it would ever bother
> to use ANGLE.
>

when I tried it today, it was not quite all there visibly, so I went
back to that settings page from the hidden tasks and clicked on it to
use OpenGL angle. It then restarted and works just fine again. Weird
as hell.

> ANGLE is some sort of Google-developed scheme, to support
> an OpenGL-like API, on top of DirectX somehow. It might have
> been suited to an older piece of equipment or an older OS.
> As pure OpenGL didn't always aspire to the "latest version"
> and some of the OpenGL would not be suited to running whizzy
> modern applications (there were games in the past that would not
> run, because "my OpenGL was too old").
>
> libGLESv2.dll \___ What the application thinks it is calling
> libEGL.dll /
> D3Dcompiler_47.dll --- How the calls are supported on hardware
>
> opengl32sw.dll --- Historically, we're used to "opengl32" without
> the "sw" on the end. That's been available for
> over 20 years (opengl32.dll) in crusty old
> graphic card packages, and you copied that into
> your game folder. This, presumably, is yet another
> custom glue layer of some sort. Filenames should be
> 8 characters, rather than the 10 characters of
> this splotch.
>
> It's pretty hard to understand what their graphics logic is in Qt5,
> whether they have a preference or a flow-chart for selecting a method.
> You can be assured though, that they would never call DirectX3D directly,
> because that would be admitting to a "non-FOSS" approach to building
> a framework.
>
> Something about your drivers, must have made it do this! (Mis-behave).
> That's why that log file might indicate something is up.
>
> I would have preferred though, that TomTom keep a startup log,
> with info on any "missing" driver content, recorded in plain language.

That same settings page has a checkbox to enable detailed log files.
After checking it it produced four files. dx.diag.log, Launcher.log,
Log.txt, and qtdiag.log.

There does seem to be a lot of information in there contacting their
support staff could have used.
In the end, it seems to me this is a problem from the TomTom software
people in figuring out how to use available Win 10 resources to make
their app work. It's not really a Win 10 problem, just making it run in
the operating system. I realize you can't test every hardware setup,
and that in the end the solution was right in front of me. I'm not the
savviest of users, but far from a novice. Argghh! At least it works
now, or should I say, "For now."

On 2023-08-03 19:48, sticks wrote:
> On 8/3/2023 12:30 PM, Graham J wrote:
>> sticks wrote:
>>> For some reason, I cannot get this to update or install.  I have used
>>> this before to update using the computers internet connection instead
>>> of wireless.
>>
>> [snip]
>>
>> Don't understand.  Does the wireless mechanism in some way not use the
>> internet - does it come direct from the satellite?
>>
>
> The GPS unit works by itself just fine.  It is not the GPS function, but
> updating the devices file that's the problem.  New maps, for example. It
> will connect to my wireless connection to do updates.  Problem is this
> is a motorcycle GPS and out in my garage.  It's a ways from the router
> and not a great connection.  I have wired my internet out to my garage
> and have used this before today to update the different GPS devices I
> have using the wired connection to internet.  It is the program TomTom
> MyDrive that doesn't work, won't update, or install again on the garage
> computer.
>

Ok, your final goal is to update the TomTom device, or to update the
Windows tool called "MyDrive"?

I have and use a TomTom, and I don't use MyDrive, because I run Linux
most of the time.

Old TomTom devices had to be connected to a Windows computer running the
program in order to be updated. Relatively recent devices update on
their own, without a computer, connecting to the house WiFi. The only
requirement is that you connect the cable to the TomTom for power.

In my case the TomTom has two connectors: one is a strong magnetic
connection on the cradle, and this model came only with one cradle. The
other one is a standard micro usb connector, which I just connect to an
USB power dongle (not to the computer). I assume you have that.

So don't connect the device to the computer, just to an USB power thing,
and use the TomTom connected to the house WiFi in your sitting room and
then tell the TomTom to update itself.

Notice that when the brand thinks your device is too old and is time for
you to buy a new one, the device fails to update or something "final".

If your TomTom can only be updated via Windows tool, then next time you
buy a TomTom make sure it updates via WiFi and that you can do this
sitting in front of the telly.

--
Cheers, Carlos.

Carlos E.R. <robin_listas@es.invalid>
posted this via news:v2q1qjxpu7.ln2@Telcontar.valinor:

> I have and use a TomTom, and I don't use MyDrive, because I run Linux
> most of the time.
>

How about keeping this condescending drivel in the Linux groups.

Siri says you are a shit stain, no matter which sock you're hiding behind.

--

I AM Bucky Breeder, (*(^;

And *NO*, that is *NOT* a Jedi Light Saber I have in my pocket!

But that doesn't necessarily mean I'm happy to see you either.