Rocksolid Light

Welcome to novaBBS (click a section below)

mail  files  register  newsreader  groups  login

Message-ID:  

Real Users never know what they want, but they always know when your program doesn't deliver it.


devel / comp.lang.python / Solutions and Test Bank For Customer Service Skills for Success 8th Edition By Robert Lucas

SubjectAuthor
o Solutions and Test Bank For Customer Service Skills for Success 8thYifang Xie

1
Solutions and Test Bank For Customer Service Skills for Success 8th Edition By Robert Lucas

<13559aca-d438-4c41-882a-a9a35fc637b3n@googlegroups.com>

 copy mid

https://www.novabbs.com/devel/article-flat.php?id=18038&group=comp.lang.python#18038

 copy link   Newsgroups: comp.lang.python
X-Received: by 2002:a05:622a:56:b0:2f1:fbea:c68d with SMTP id y22-20020a05622a005600b002f1fbeac68dmr12657672qtw.58.1650907158245;
Mon, 25 Apr 2022 10:19:18 -0700 (PDT)
X-Received: by 2002:ad4:5347:0:b0:42c:4711:5eb5 with SMTP id
v7-20020ad45347000000b0042c47115eb5mr13501540qvs.101.1650907158096; Mon, 25
Apr 2022 10:19:18 -0700 (PDT)
Path: i2pn2.org!i2pn.org!weretis.net!feeder6.news.weretis.net!news.misty.com!border2.nntp.dca1.giganews.com!nntp.giganews.com!news-out.google.com!nntp.google.com!postnews.google.com!google-groups.googlegroups.com!not-for-mail
Newsgroups: comp.lang.python
Date: Mon, 25 Apr 2022 10:19:17 -0700 (PDT)
Injection-Info: google-groups.googlegroups.com; posting-host=39.52.84.199; posting-account=5Ri7cgoAAACWWQWGhHujwDNKgtSshlns
NNTP-Posting-Host: 39.52.84.199
User-Agent: G2/1.0
MIME-Version: 1.0
Message-ID: <13559aca-d438-4c41-882a-a9a35fc637b3n@googlegroups.com>
Subject: Solutions and Test Bank For Customer Service Skills for Success 8th
Edition By Robert Lucas
From: yifang.x...@gmail.com (Yifang Xie)
Injection-Date: Mon, 25 Apr 2022 17:19:18 +0000
Content-Type: text/plain; charset="UTF-8"
Lines: 29
 by: Yifang Xie - Mon, 25 Apr 2022 17:19 UTC

Customer Service Skills for Success 8th Edition By Robert Lucas
ISBN10: 1260381900
ISBN13: 9781260381900

TO REQUEST SMTB, E-mail Us at pro.fast @ hotmail dot com
We also provide help in CONNECT Homeworks, CONNECT Assignments, LearnSmart Quizzes.

Table of Contents for the above book are given below:-
PART ONE: THE PROFESSION
Chapter 1: The World of Customer Service
Chapter 2: Contributing to the Service Culture
PART TWO: SKILLS FOR SUCCESS
Chapter 3: Verbal Communication Skills
Chapter 4: Nonverbal Communication Skills
Chapter 5: Listening to the Customer
PART THREE: BUILDING AND MAINTAINING RELATIONSHIPS
Chapter 6: Customer Service and Behavior
Chapter 7: Service Breakdowns and Recovery
Chapter 8: Customer Service in a Diverse World
Chapter 9: Customer Service via Technology
PART FOUR: RETAINING CUSTOMERS
Chapter 10: Encouraging Customer Loyalty
BONUS CHAPTERS
Bonus Chapters can be found in SmartBook or in the Instructor
Resources within Connect:
Chapter 11: Managing Your Time
Chapter 12: Managing Your Stress
Chapter 13: Customer Service through Written Means

Please DO NOT POST/REPLY HERE for any inquiry just email us at pro.fast(at)hotmail(dot)com

1
server_pubkey.txt

rocksolid light 0.9.7
clearnet tor