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tech / rec.aviation.soaring / Re: Gear/brake parts for Jantar 3 / factory contact

SubjectAuthor
* Gear/brake parts for Jantar 3 / factory contactMike Pollard
`* Re: Gear/brake parts for Jantar 3 / factory contactRobert
 +- Re: Gear/brake parts for Jantar 3 / factory contactDan Daly
 `- Re: Gear/brake parts for Jantar 3 / factory contactMike Pollard

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Gear/brake parts for Jantar 3 / factory contact

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Subject: Gear/brake parts for Jantar 3 / factory contact
From: launchby...@yahoo.com (Mike Pollard)
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 by: Mike Pollard - Tue, 14 Mar 2023 16:02 UTC

I've since removed the wheel and brake assy from my Jantar 3. There is now damage. I'll be needing some new parts.

I put together a list of part numbers and emailed the factory at
office@szdallstar.com
for a quote. Been 9 days now, with a reminder in the middle of that time period. No response at all.

Anyone know a way to break thru this barrier? Any other Jantar parts distributor that I could contact for this? No fix/no fly.

Thanks,
Mike Pollard

Re: Gear/brake parts for Jantar 3 / factory contact

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Subject: Re: Gear/brake parts for Jantar 3 / factory contact
From: robert_k...@hotmail.com (Robert)
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 by: Robert - Tue, 14 Mar 2023 17:53 UTC

Mike,
The other options are -
1. submitting an on-line form at https://szdallstar.com/en/other-request
2. reaching out to technical support at techsupport@szdallstar.com

Re: Gear/brake parts for Jantar 3 / factory contact

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Subject: Re: Gear/brake parts for Jantar 3 / factory contact
From: dan_the_...@hotmail.com (Dan Daly)
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 by: Dan Daly - Tue, 14 Mar 2023 20:20 UTC

On Tuesday, March 14, 2023 at 1:53:54 PM UTC-4, Robert wrote:
> Mike,
> The other options are -
> 1. submitting an on-line form at https://szdallstar.com/en/other-request
> 2. reaching out to technical support at techs...@szdallstar.com

It would be worthwhile for all SZD owners in North America to make the point to the factory that having a dealer in North America would improve support for their customers, when they are ordering things from the factory. One of the reasons I bought a 55 was that support (and I would not have without it).

By contrast, the factory support for Avionic trailers remains excellent in Canada.

Cheers
Dan

Re: Gear/brake parts for Jantar 3 / factory contact

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Subject: Re: Gear/brake parts for Jantar 3 / factory contact
From: launchby...@yahoo.com (Mike Pollard)
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 by: Mike Pollard - Wed, 15 Mar 2023 11:49 UTC

On Tuesday, March 14, 2023 at 12:53:54 PM UTC-5, Robert wrote:
> Mike,
> The other options are -
> 1. submitting an on-line form at https://szdallstar.com/en/other-request
> 2. reaching out to technical support at techs...@szdallstar.com

Robert,

Thanks. Was about to do that this morning when I noticed that I had just received an email from them. They said they are working on it and need a picture from me of something. So that's good news. Hate to think I bought a glider that I could never fly. Hopefully they'll stay on it.

Mike

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