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tech / rec.audio.pro / Alesis HD24 Support?

SubjectAuthor
* Alesis HD24 Support?Mick Millian
+* Re: Alesis HD24 Support?Paul Babiak
|`- Re: Alesis HD24 Support?Chuck
`* Re: Alesis HD24 Support?John Williamson
 `* Re: Alesis HD24 Support?Ric Fernández
  `* Re: Alesis HD24 Support?Barry Schlosser
   `- Re: Alesis HD24 Support?Marc Gilbert

1
Alesis HD24 Support?

<726484b1-1891-4bf6-9ce5-85f8b5090564n@googlegroups.com>

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Subject: Alesis HD24 Support?
From: mc_mill...@hotmail.com (Mick Millian)
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 by: Mick Millian - Thu, 29 Apr 2021 14:49 UTC

I have been trying to contact Alesis customer support without any results .
A while back I bought an Alesis HD24 Adat studio and have been trying to upgrade the firmware for months.

The URL to the firmware is dead on the Alesis website.
There are no other places to obtain the firmware either.

I've contacted customer support but received no response other than a ticket reference number.

Usually I'll get an e mail saying I should have been contacted by Alesis within 72 hours, but that's it.

Does anyone have any suggestions as to how to contact Alesis or if they are even in business anymore?

Truly sad to see no one is responding.
Anyone else run into this issue?

Re: Alesis HD24 Support?

<lMAiI.45571$wd1.40181@fx41.iad>

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Subject: Re: Alesis HD24 Support?
Newsgroups: rec.audio.pro
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From: now...@uwish.com (Paul Babiak)
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 by: Paul Babiak - Thu, 29 Apr 2021 16:02 UTC

On 04/29/2021 10:49 AM, Mick Millian wrote:
> I have been trying to contact Alesis customer support without any results .
> A while back I bought an Alesis HD24 Adat studio and have been trying to upgrade the firmware for months.
>
> The URL to the firmware is dead on the Alesis website.
> There are no other places to obtain the firmware either.
>
> I've contacted customer support but received no response other than a ticket reference number.
>
> Usually I'll get an e mail saying I should have been contacted by Alesis within 72 hours, but that's it.
>
> Does anyone have any suggestions as to how to contact Alesis or if they are even in business anymore?
>
> Truly sad to see no one is responding.
> Anyone else run into this issue?
>

Alesis no longer supports this unit.

There is a pretty active and helpful HD24 group here:

https://hd24.groups.io/g/main/subgroups

You might want to get a copy of the HD24tools utility:

https://ringbreak.dnd.utwente.nl/~mrjb/hd24tools/about.html

The last firmware version is 1.21. I'm having trouble finding a download link,
but someone in the group will be able to help you find it. I do have a zipped
copy I could email to you if you can't find it otherwise. Hope this helps.

Paul

Re: Alesis HD24 Support?

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From: chuc...@dejanews.net (Chuck)
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Subject: Re: Alesis HD24 Support?
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 by: Chuck - Thu, 29 Apr 2021 16:31 UTC

On Thu, 29 Apr 2021 12:02:25 -0400, Paul Babiak <noway@uwish.com>
wrote:

>On 04/29/2021 10:49 AM, Mick Millian wrote:
>> I have been trying to contact Alesis customer support without any results .
>> A while back I bought an Alesis HD24 Adat studio and have been trying to upgrade the firmware for months.
>>
>> The URL to the firmware is dead on the Alesis website.
>> There are no other places to obtain the firmware either.
>>
>> I've contacted customer support but received no response other than a ticket reference number.
>>
>> Usually I'll get an e mail saying I should have been contacted by Alesis within 72 hours, but that's it.
>>
>> Does anyone have any suggestions as to how to contact Alesis or if they are even in business anymore?
>>
>> Truly sad to see no one is responding.
>> Anyone else run into this issue?
>>
>
>Alesis no longer supports this unit.
>
>There is a pretty active and helpful HD24 group here:
>
>https://hd24.groups.io/g/main/subgroups
>
>You might want to get a copy of the HD24tools utility:
>
>https://ringbreak.dnd.utwente.nl/~mrjb/hd24tools/about.html
>
>The last firmware version is 1.21. I'm having trouble finding a download link,
>but someone in the group will be able to help you find it. I do have a zipped
>copy I could email to you if you can't find it otherwise. Hope this helps.
>
>Paul
>
Here it is.
https://hd24.groups.io/g/main/attachment/37097/0/HD24_os_v121.zip

Re: Alesis HD24 Support?

<if0aj9FbrdqU1@mid.individual.net>

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From: johnwill...@btinternet.com (John Williamson)
Newsgroups: rec.audio.pro
Subject: Re: Alesis HD24 Support?
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 by: John Williamson - Thu, 29 Apr 2021 18:01 UTC

On 29/04/2021 15:49, Mick Millian wrote:
> I have been trying to contact Alesis customer support without any results .
> A while back I bought an Alesis HD24 Adat studio and have been trying to upgrade the firmware for months.
>
> The URL to the firmware is dead on the Alesis website.
> There are no other places to obtain the firmware either.
>
I often have some luck in cases like this by entering the URL into the
Wayback Machine.

https://archive.org/index.php

--
Tciao for Now!

John.

Re: Alesis HD24 Support?

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Subject: Re: Alesis HD24 Support?
From: cuerdasv...@gmail.com (Ric Fernández)
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 by: Ric Fernández - Fri, 15 Oct 2021 17:45 UTC

El jueves, 29 de abril de 2021 a las 20:01:18 UTC+2, John Williamson escribió:
> On 29/04/2021 15:49, Mick Millian wrote:
> > I have been trying to contact Alesis customer support without any results .
> > A while back I bought an Alesis HD24 Adat studio and have been trying to upgrade the firmware for months.
> >
> > The URL to the firmware is dead on the Alesis website.
> > There are no other places to obtain the firmware either.
> >
> I often have some luck in cases like this by entering the URL into the
> Wayback Machine.
>
> https://archive.org/index.php
>
>
> --
> Tciao for Now!
>
> John.
Tiene virus y lo sabes

Re: Alesis HD24 Support?

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Subject: Re: Alesis HD24 Support?
From: barrysch...@gmail.com (Barry Schlosser)
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 by: Barry Schlosser - Tue, 20 Sep 2022 06:24 UTC

On Friday, October 15, 2021 at 1:45:31 PM UTC-4, Ric Fernández wrote:
> El jueves, 29 de abril de 2021 a las 20:01:18 UTC+2, John Williamson escribió:
> > On 29/04/2021 15:49, Mick Millian wrote:
> > > I have been trying to contact Alesis customer support without any results .
> > > A while back I bought an Alesis HD24 Adat studio and have been trying to upgrade the firmware for months.
> > >
> > > The URL to the firmware is dead on the Alesis website.
> > > There are no other places to obtain the firmware either.
> > >
> > I often have some luck in cases like this by entering the URL into the
> > Wayback Machine.
> >
> > https://archive.org/index.php
> >
> >
> > --
> > Tciao for Now!
> >
> > John.
> Tiene virus y lo sabes

Check out this Alesis company link - as of Sept 20, 2022 it has firmware downloads and other useful information:
https://www.alesis.com/products/view/hd24

Re: Alesis HD24 Support?

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Subject: Re: Alesis HD24 Support?
From: marcgilb...@gmail.com (Marc Gilbert)
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 by: Marc Gilbert - Sat, 24 Sep 2022 13:30 UTC

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tech / rec.audio.pro / Alesis HD24 Support?

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