....hasn't jbexed for me.

Ordered repeat prescriptions on 27th & 28th Feb. Still haven't got them!

Emailed my surgery on March 5th enquiring about the orders.

"They will be delivered tomorrow."

<Impressed>

Phoned our pharmacist yesterday. They haven't even had the orders! The
pharmacist is now putting through an emergency order for me.

Thank Gawd it wasn't for warfarin, as lack of that could be life
threatening.

Why can't regular repeat prescriptions be automatically supplied as
needed, I asked the surgery via email?

No response yet.

<Not impressed>

Tone

Tone <tone@email.com> wrote:
> ...hasn't jbexed for me.
>
> Ordered repeat prescriptions on 27th & 28th Feb. Still haven't got them!
>
> Emailed my surgery on March 5th enquiring about the orders.
>
> "They will be delivered tomorrow."
>
> <Impressed>
>
> Phoned our pharmacist yesterday. They haven't even had the orders! The
> pharmacist is now putting through an emergency order for me.
>
> Thank Gawd it wasn't for warfarin, as lack of that could be life
> threatening.
>
> Why can't regular repeat prescriptions be automatically supplied as
> needed, I asked the surgery via email?
>
> No response yet.
>
> <Not impressed>
>

Speak to your local Pharmacy.

While I always order mine via an App, when I collect them, the pharmacy
nearly always ask if I order repeats or they do. As we travel, I prefer to
order myself, as I sometimes need to order early so I have enough for
holidays etc.

On 09/03/2023 02:18, Tone wrote:
> ....hasn't jbexed for me.
>
Bummer.
> Ordered repeat prescriptions on 27th & 28th Feb. Still haven't got them!
>
> Emailed my surgery on March 5th enquiring about the orders.
>
> "They will be delivered tomorrow."
>
> <Impressed>
>
> Phoned our pharmacist yesterday. They haven't even had the orders! The
> pharmacist is now putting through an emergency order for me.
>
> Thank Gawd it wasn't for warfarin, as lack of that could be life
> threatening.
>
> Why can't regular repeat prescriptions be automatically supplied as
> needed, I asked the surgery via email?
>
> No response yet.
>
> <Not impressed>
>
It seems your surgery have a problem. The app shows me whether a scrip
has been issued and when I can next order it if I open the right page.

--
Tciao for Now!

John.

On 09/03/2023 09:00, John Williamson wrote:
> On 09/03/2023 02:18, Tone wrote:
>
>>
> It seems your surgery have a problem. The app shows me whether a scrip
> has been issued and when I can next order it if I open the right page.
>
>

Yes, I've found that. It's states that both missing prescriptions have
been delivered! They haven't. That is scary! I suspect they were sent to
the wrong pharmacy if they were sent anywhere at all.

The NHS App also lists all the correspondence about me twixt district
nurses and the surgery, which is very useful. But even such apps are
only as good as the folks who read them, aren't they?

Tone

On 09/03/2023 09:30, Tone wrote:
> On 09/03/2023 09:00, John Williamson wrote:
>> On 09/03/2023 02:18, Tone wrote:
>>
>>>
>> It seems your surgery have a problem. The app shows me whether a scrip
>> has been issued and when I can next order it if I open the right page.
>>
>>
>
> Yes, I've found that. It's states that both missing prescriptions have
> been delivered! They haven't. That is scary! I suspect they were sent to
> the wrong pharmacy if they were sent anywhere at all.
>
> The NHS App also lists all the correspondence about me twixt district
> nurses and the surgery, which is very useful. But even such apps are
> only as good as the folks who read them, aren't they?
>
Unfortunately, yes.

--
Tciao for Now!

John.

On 09/03/2023 10:22, John Williamson wrote:
> On 09/03/2023 09:30, Tone wrote:
>> On 09/03/2023 09:00, John Williamson wrote:
>>> On 09/03/2023 02:18, Tone wrote:
>>>
>>>>
>>> It seems your surgery have a problem. The app shows me whether a scrip
>>> has been issued and when I can next order it if I open the right page.
>>>
>>>
>>
>> Yes, I've found that. It's states that both missing prescriptions have
>> been delivered! They haven't. That is scary! I suspect they were sent to
>> the wrong pharmacy if they were sent anywhere at all.
>>
>> The NHS App also lists all the correspondence about me twixt district
>> nurses and the surgery, which is very useful. But even such apps are
>> only as good as the folks who read them, aren't they?
>>
> Unfortunately, yes.
>
>

After my rather irate email to the surgery, it appears that a GP there
has issued an immediate prescription that I should receive later today.

I think that is an acknowledgment that they got it very wrong.

But it doesn't restore my trust in the NHS App. I think I'll stick with
the emails.

But, why is it that they can't just automate my repeat prescriptions?
They prescribe. They know how long the dosages last. Why should I have
to order them every time?

I asked a visiting district nurse that question today.

She shrugged her shoulders.

Tone

On Fri, 10 Mar 2023 01:47:18 +0000
Tone <tone@email.com> wrote:

> But, why is it that they can't just automate my repeat prescriptions?
> They prescribe. They know how long the dosages last. Why should I have
> to order them every time?

Perhaps because you might have stopped breathing in the interim.

--
Steve O'Hara-Smith
Odds and Ends at http://www.sohara.org/

On 10/03/2023 06:00, Ahem A Rivet's Shot wrote:
> On Fri, 10 Mar 2023 01:47:18 +0000
> Tone <tone@email.com> wrote:
>
>> But, why is it that they can't just automate my repeat prescriptions?
>> They prescribe. They know how long the dosages last. Why should I have
>> to order them every time?
>
> Perhaps because you might have stopped breathing in the interim.
>

I think the weekly visiting district nurses might notice that. They are
trained y'know.

Tone

Tone <tone@email.com> wrote in news:tue276$1mjj0$1@dont-email.me:

> After my rather irate email to the surgery, it appears that a GP there
> has issued an immediate prescription that I should receive later
> today.
>
> I think that is an acknowledgment that they got it very wrong.
>
> But it doesn't restore my trust in the NHS App. I think I'll stick
> with the emails.
>
> But, why is it that they can't just automate my repeat prescriptions?
> They prescribe. They know how long the dosages last. Why should I have
> to order them every time?

I get the impression, from chatting to my GP the practice nurse and the
pharmacist, that prescriptions, even repeat prescriptions, have to be
signed off by a GP. In my local practice they have a person to organise
this (the prescriptions nurse). I can think of a couple of reasons why this
might be a requirement. I don't know whether or not there are any
situations exempt from this requirement.

--
Peter
-----

On Fri, 10 Mar 2023 09:42:16 +0000
Tone <tone@email.com> wrote:

> On 10/03/2023 06:00, Ahem A Rivet's Shot wrote:
> > On Fri, 10 Mar 2023 01:47:18 +0000
> > Tone <tone@email.com> wrote:
> >
> >> But, why is it that they can't just automate my repeat prescriptions?
> >> They prescribe. They know how long the dosages last. Why should I have
> >> to order them every time?
> >
> > Perhaps because you might have stopped breathing in the interim.
> >
>
> I think the weekly visiting district nurses might notice that. They are
> trained y'know.

Ooh but that's a different department, it might take months for the
paperjbex to get through and that's if it doesn't get blocked by the
protection of personal information rules (the application for the exception
went in last year and is in progress they assure me).

--
Steve O'Hara-Smith
Odds and Ends at http://www.sohara.org/

On 10/03/2023 10:38, Ahem A Rivet's Shot wrote:
> On Fri, 10 Mar 2023 09:42:16 +0000
> Tone <tone@email.com> wrote:
>
>> On 10/03/2023 06:00, Ahem A Rivet's Shot wrote:
>>> On Fri, 10 Mar 2023 01:47:18 +0000
>>> Tone <tone@email.com> wrote:
>>>
>>>> But, why is it that they can't just automate my repeat prescriptions?
>>>> They prescribe. They know how long the dosages last. Why should I have
>>>> to order them every time?
>>>
>>> Perhaps because you might have stopped breathing in the interim.
>>>
>>
>> I think the weekly visiting district nurses might notice that. They are
>> trained y'know.
>
> Ooh but that's a different department, it might take months for the
> paperjbex to get through and that's if it doesn't get blocked by the
> protection of personal information rules (the application for the exception
> went in last year and is in progress they assure me).
>

<grin>

Tone

On 10/03/2023 01:47, Tone wrote:
>
> But, why is it that they can't just automate my repeat prescriptions?
> They prescribe. They know how long the dosages last. Why should I have
> to order them every time?

It seems strange that you do. Almost all of mine are created in batches,
so six months worth of prescriptions are pre-created. I still have to
order the allopurinol monthly (through the NHS app), I think because the
practice wants to keep it under review.

My PPoE started offering the Hey Pharmacist app/website about a year
ago. https://heypharmacist.co.uk/

On 10/03/2023 01:47, Tone wrote:
> On 09/03/2023 10:22, John Williamson wrote:
>> On 09/03/2023 09:30, Tone wrote:
>>> On 09/03/2023 09:00, John Williamson wrote:
>>>> On 09/03/2023 02:18, Tone wrote:
>>>>
>>>>>
>>>> It seems your surgery have a problem. The app shows me whether a scrip
>>>> has been issued and when I can next order it if I open the right page.
>>>>
>>>>
>>>
>>> Yes, I've found that. It's states that both missing prescriptions have
>>> been delivered! They haven't. That is scary! I suspect they were sent to
>>> the wrong pharmacy if they were sent anywhere at all.
>>>
>>> The NHS App also lists all the correspondence about me twixt district
>>> nurses and the surgery, which is very useful. But even such apps are
>>> only as good as the folks who read them, aren't they?
>>>
>> Unfortunately, yes.
>>
>>
>
> After my rather irate email to the surgery, it appears that a GP there
> has issued an immediate prescription that I should receive later today.
>
> I think that is an acknowledgment that they got it very wrong.
>
> But it doesn't restore my trust in the NHS App. I think I'll stick with
> the emails.
>
> But, why is it that they can't just automate my repeat prescriptions?
> They prescribe. They know how long the dosages last. Why should I have
> to order them every time?
>
> I asked a visiting district nurse that question today.
>
> She shrugged her shoulders.
>
> Tone

My surgery has changed to monthly prescriptions, from bi-monthly,
supposedly to save the NHS money. My prescription is 5 items.

This means I pay for 5 items monthly instead of bi-monthly - an increase
of 100% in my costs. (I don't really pay that, I get mine free, but the
principle applies. £9.35 x 5 pcm instead of per 2 months, for medication
available OTC in Spain for ~25€.) And that's without the extra admin at
the pharmacist and the extra petrol to pick up the prescription.

I know prepaid is possible at a much reduced rate per item, but for
people struggling with cost of living, who has £108.10 to hand for a 12
month prepaid certificate.

Although the govt. suggests that many people have free prescriptions the
NHS site states: Most adults in England have to pay prescription charges.

Automated repeats would seem to be a good idea. If the prescription was
not picked up one month an alert could then be sent to the surgery
requiring investigation/intervention - death or hospital could be causes
of non-pickup.

</Rant over>

--
Chris Elvidge
England

On Fri, 10 Mar 2023 10:34:21 -0000 (UTC)
Peter <myshed@prune.org.uk> wrote:

> I get the impression, from chatting to my GP the practice nurse and the
> pharmacist, that prescriptions, even repeat prescriptions, have to be
> signed off by a GP.

That is a legal requirement in most jurisdictions - the alternative
is a junkies delight.

--
Steve O'Hara-Smith
Odds and Ends at http://www.sohara.org/

Chris Elvidge <chris@mshome.net> wrote:
> On 10/03/2023 01:47, Tone wrote:
>> On 09/03/2023 10:22, John Williamson wrote:
>>> On 09/03/2023 09:30, Tone wrote:
>>>> On 09/03/2023 09:00, John Williamson wrote:
>>>>> On 09/03/2023 02:18, Tone wrote:
>>>>>
>>>>>>
>>>>> It seems your surgery have a problem. The app shows me whether a scrip
>>>>> has been issued and when I can next order it if I open the right page.
>>>>>
>>>>>
>>>>
>>>> Yes, I've found that. It's states that both missing prescriptions have
>>>> been delivered! They haven't. That is scary! I suspect they were sent to
>>>> the wrong pharmacy if they were sent anywhere at all.
>>>>
>>>> The NHS App also lists all the correspondence about me twixt district
>>>> nurses and the surgery, which is very useful. But even such apps are
>>>> only as good as the folks who read them, aren't they?
>>>>
>>> Unfortunately, yes.
>>>
>>>
>>
>> After my rather irate email to the surgery, it appears that a GP there
>> has issued an immediate prescription that I should receive later today.
>>
>> I think that is an acknowledgment that they got it very wrong.
>>
>> But it doesn't restore my trust in the NHS App. I think I'll stick with
>> the emails.
>>
>> But, why is it that they can't just automate my repeat prescriptions?
>> They prescribe. They know how long the dosages last. Why should I have
>> to order them every time?
>>
>> I asked a visiting district nurse that question today.
>>
>> She shrugged her shoulders.
>>
>> Tone
>
> My surgery has changed to monthly prescriptions, from bi-monthly,
> supposedly to save the NHS money. My prescription is 5 items.
>
> This means I pay for 5 items monthly instead of bi-monthly - an increase
> of 100% in my costs. (I don't really pay that, I get mine free, but the
> principle applies. £9.35 x 5 pcm instead of per 2 months, for medication
> available OTC in Spain for ~25€.) And that's without the extra admin at
> the pharmacist and the extra petrol to pick up the prescription.
>
> I know prepaid is possible at a much reduced rate per item, but for
> people struggling with cost of living, who has £108.10 to hand for a 12
> month prepaid certificate.
>
> Although the govt. suggests that many people have free prescriptions the
> NHS site states: Most adults in England have to pay prescription charges.
>

I don’t agree with prescription charges but, apparently, a minority pay for
their prescriptions ( as low as about 10%) - go ahead, do some research.

Besides the over 60s, there are is quite a list of those who get free
prescriptions.

Of course, besides the moral question, with only 10% being paid for, is it
economic to even complicate the system?

On Fri, 10 Mar 2023 13:20:29 +0000, Ahem A Rivet's Shot
<steveo@eircom.net> wrote:
>
> That is a legal requirement in most jurisdictions - the
> alternative is a junkies delight.

I don't have a problem with clean drugs being prescribed to
those that want them.

Fewer over doses, less crime.

--
“It used to be you couldn’t be gay. Now you can be gay but you
can’t smoke. There’s always something.” - David Hockney,
Guardian 16 July 2015

On 10-Mar-23 9:42, Tone wrote:
> On 10/03/2023 06:00, Ahem A Rivet's Shot wrote:
>> On Fri, 10 Mar 2023 01:47:18 +0000
>> Tone <tone@email.com> wrote:
>>
>>> But, why is it that they can't just automate my repeat prescriptions?
>>> They prescribe. They know how long the dosages last. Why should I have
>>> to order them every time?
>>
>>     Perhaps because you might have stopped breathing in the interim.
>>
>
> I think the weekly visiting district nurses might notice that. They are
> trained y'know.

Few patients get regular visits like that, so the system is designed for
the more common case.
This is a form of Self-Certification.
By sending them an email, you are declaring yourself to be not-dead -
and thus still in need of NHS drugs.

--
Sam Plusnet

On 10-Mar-23 17:59, Brian wrote:
> Chris Elvidge <chris@mshome.net> wrote:
>> On 10/03/2023 01:47, Tone wrote:
>>> On 09/03/2023 10:22, John Williamson wrote:
>>>> On 09/03/2023 09:30, Tone wrote:
>>>>> On 09/03/2023 09:00, John Williamson wrote:
>>>>>> On 09/03/2023 02:18, Tone wrote:
>>>>>>
>>>>>>>
>>>>>> It seems your surgery have a problem. The app shows me whether a scrip
>>>>>> has been issued and when I can next order it if I open the right page.
>>>>>>
>>>>>>
>>>>>
>>>>> Yes, I've found that. It's states that both missing prescriptions have
>>>>> been delivered! They haven't. That is scary! I suspect they were sent to
>>>>> the wrong pharmacy if they were sent anywhere at all.
>>>>>
>>>>> The NHS App also lists all the correspondence about me twixt district
>>>>> nurses and the surgery, which is very useful. But even such apps are
>>>>> only as good as the folks who read them, aren't they?
>>>>>
>>>> Unfortunately, yes.
>>>>
>>>>
>>>
>>> After my rather irate email to the surgery, it appears that a GP there
>>> has issued an immediate prescription that I should receive later today.
>>>
>>> I think that is an acknowledgment that they got it very wrong.
>>>
>>> But it doesn't restore my trust in the NHS App. I think I'll stick with
>>> the emails.
>>>
>>> But, why is it that they can't just automate my repeat prescriptions?
>>> They prescribe. They know how long the dosages last. Why should I have
>>> to order them every time?
>>>
>>> I asked a visiting district nurse that question today.
>>>
>>> She shrugged her shoulders.
>>>
>>> Tone
>>
>> My surgery has changed to monthly prescriptions, from bi-monthly,
>> supposedly to save the NHS money. My prescription is 5 items.
>>
>> This means I pay for 5 items monthly instead of bi-monthly - an increase
>> of 100% in my costs. (I don't really pay that, I get mine free, but the
>> principle applies. £9.35 x 5 pcm instead of per 2 months, for medication
>> available OTC in Spain for ~25€.) And that's without the extra admin at
>> the pharmacist and the extra petrol to pick up the prescription.
>>
>> I know prepaid is possible at a much reduced rate per item, but for
>> people struggling with cost of living, who has £108.10 to hand for a 12
>> month prepaid certificate.
>>
>> Although the govt. suggests that many people have free prescriptions the
>> NHS site states: Most adults in England have to pay prescription charges.
>>
>
> I don’t agree with prescription charges but, apparently, a minority pay for
> their prescriptions ( as low as about 10%) - go ahead, do some research.
>
> Besides the over 60s, there are is quite a list of those who get free
> prescriptions.
>
> Of course, besides the moral question, with only 10% being paid for, is it
> economic to even complicate the system?

If also depends on where you live.
No-one in Wales pays for prescriptions.
I'm fairly sure that if they reviewed the system in England, the costs
of checking entitlement, collecting dosh from those few who do have to
pay, it probably exceeds the amount they actually collect.

--
Sam Plusnet

Peter said:
> Tone <tone@email.com> wrote in news:tue276$1mjj0$1@dont-email.me:
>
>> After my rather irate email to the surgery, it appears that a GP there
>> has issued an immediate prescription that I should receive later
>> today.
>>
>> I think that is an acknowledgment that they got it very wrong.
>>
>> But it doesn't restore my trust in the NHS App. I think I'll stick
>> with the emails.
>>
>> But, why is it that they can't just automate my repeat prescriptions?
>> They prescribe. They know how long the dosages last. Why should I have
>> to order them every time?
>
> I get the impression, from chatting to my GP the practice nurse and the
> pharmacist, that prescriptions, even repeat prescriptions, have to be
> signed off by a GP. In my local practice they have a person to organise
> this (the prescriptions nurse). I can think of a couple of reasons why this
> might be a requirement. I don't know whether or not there are any
> situations exempt from this requirement.

I had to wait a few days for a prescription once, because Dr. [REDACTED]
had forgotten to sign it before he knocked off early on Thurs. afternoon
and wasn't expected back till Monday.

--
Richard Robinson
"The whole plan hinged upon the natural curiosity of potatoes" - S. Lem

My email address is at http://qualmograph.org.uk/contact.html

On 10/03/2023 20:07, Sam Plusnet wrote:
> On 10-Mar-23 9:42, Tone wrote:
>> On 10/03/2023 06:00, Ahem A Rivet's Shot wrote:
>>> On Fri, 10 Mar 2023 01:47:18 +0000
>>> Tone <tone@email.com> wrote:
>>>
>>>> But, why is it that they can't just automate my repeat prescriptions?
>>>> They prescribe. They know how long the dosages last. Why should I have
>>>> to order them every time?
>>>
>>>     Perhaps because you might have stopped breathing in the interim.
>>>
>>
>> I think the weekly visiting district nurses might notice that. They
>> are trained y'know.
>
> Few patients get regular visits like that, so the system is designed for
> the more common case.
> This is a form of Self-Certification.
> By sending them an email, you are declaring yourself to be not-dead -
> and thus still in need of NHS drugs.
>

But only if they bother to read the boodly requests.

In spite of all their promises, I am, and will be until at least Monday
now, out of stock of two prescriptions that I ordered via the NHS App on
27th & 28th Feb, a Nap that my surgery urgeried me to join.

Had it been warfarin I could be dead now.

Tone

Yes, and as many GPs and pharmacies cannot talk to each other data wise
without human intervention, its probably going to take a while for the many
committees the NHS has t agree the bleedin obvious and ban procurement of
systems that don't talk to the NHS main system.

This would also aid me in getting accessible appointment and report letters
via email or in the app instead of on paper when I go to another clinic
which has no accessible format field on its database.
If you ever hang around waiting rooms in hospitals, you can clearly here
that some of their computers are clearly running Windows XP. When I asked,
its apparently devices like Ultrasound scanners and the like, whose vendors
will not make drivers for new versions of windows, wanting instead to supply
whole new hardware which is stupid as the old stuff works fine. So the
companies out there see healt services as cash cows.
Brian

--

--:
This newsgroup posting comes to you directly from...
The Sofa of Brian Gaff...
briang1@blueyonder.co.uk
Blind user, so no pictures please
Note this Signature is meaningless.!
"Sam Plusnet" <not@home.com> wrote in message
news:HrMOL.1070589$Tcw8.267012@fx10.iad...
> On 10-Mar-23 17:59, Brian wrote:
>> Chris Elvidge <chris@mshome.net> wrote:
>>> On 10/03/2023 01:47, Tone wrote:
>>>> On 09/03/2023 10:22, John Williamson wrote:
>>>>> On 09/03/2023 09:30, Tone wrote:
>>>>>> On 09/03/2023 09:00, John Williamson wrote:
>>>>>>> On 09/03/2023 02:18, Tone wrote:
>>>>>>>
>>>>>>>>
>>>>>>> It seems your surgery have a problem. The app shows me whether a
>>>>>>> scrip
>>>>>>> has been issued and when I can next order it if I open the right
>>>>>>> page.
>>>>>>>
>>>>>>>
>>>>>>
>>>>>> Yes, I've found that. It's states that both missing prescriptions
>>>>>> have
>>>>>> been delivered! They haven't. That is scary! I suspect they were sent
>>>>>> to
>>>>>> the wrong pharmacy if they were sent anywhere at all.
>>>>>>
>>>>>> The NHS App also lists all the correspondence about me twixt district
>>>>>> nurses and the surgery, which is very useful. But even such apps are
>>>>>> only as good as the folks who read them, aren't they?
>>>>>>
>>>>> Unfortunately, yes.
>>>>>
>>>>>
>>>>
>>>> After my rather irate email to the surgery, it appears that a GP there
>>>> has issued an immediate prescription that I should receive later today.
>>>>
>>>> I think that is an acknowledgment that they got it very wrong.
>>>>
>>>> But it doesn't restore my trust in the NHS App. I think I'll stick with
>>>> the emails.
>>>>
>>>> But, why is it that they can't just automate my repeat prescriptions?
>>>> They prescribe. They know how long the dosages last. Why should I have
>>>> to order them every time?
>>>>
>>>> I asked a visiting district nurse that question today.
>>>>
>>>> She shrugged her shoulders.
>>>>
>>>> Tone
>>>
>>> My surgery has changed to monthly prescriptions, from bi-monthly,
>>> supposedly to save the NHS money. My prescription is 5 items.
>>>
>>> This means I pay for 5 items monthly instead of bi-monthly - an increase
>>> of 100% in my costs. (I don't really pay that, I get mine free, but the
>>> principle applies. �9.35 x 5 pcm instead of per 2 months, for medication
>>> available OTC in Spain for ~25?.) And that's without the extra admin at
>>> the pharmacist and the extra petrol to pick up the prescription.
>>>
>>> I know prepaid is possible at a much reduced rate per item, but for
>>> people struggling with cost of living, who has �108.10 to hand for a 12
>>> month prepaid certificate.
>>>
>>> Although the govt. suggests that many people have free prescriptions the
>>> NHS site states: Most adults in England have to pay prescription
>>> charges.
>>>
>>
>> I don't agree with prescription charges but, apparently, a minority pay
>> for
>> their prescriptions ( as low as about 10%) - go ahead, do some research.
>>
>> Besides the over 60s, there are is quite a list of those who get free
>> prescriptions.
>>
>> Of course, besides the moral question, with only 10% being paid for, is
>> it
>> economic to even complicate the system?
>
> If also depends on where you live.
> No-one in Wales pays for prescriptions.
> I'm fairly sure that if they reviewed the system in England, the costs of
> checking entitlement, collecting dosh from those few who do have to pay,
> it probably exceeds the amount they actually collect.
>
> --
> Sam Plusnet
>

On Sat, 11 Mar 2023 11:21:58 -0000
"Brian Gaff" <brian1gaff@gmail.com> wrote:

> Yes, and as many GPs and pharmacies cannot talk to each other data wise
> without human intervention

My GP started sending prescriptions direct to the pharmacy several
years ago (when they didn't have to pay to do it), they used to use fax now
I think they use HSE email accounts and PDF scans. It seems to work well,
certainly any new prescription always beats me from the GP to the pharmacy.
Assuming they've kept the fax machines they have a good system with two
levels of fallback (fax and collection) - that'll do.

Before that they had to be collected from the GP by the patient (or
designated alternate), taken to the pharmacy and signed by the patient at
the pharmacy. That was a faffing nuisance.

--
Steve O'Hara-Smith
Odds and Ends at http://www.sohara.org/

On 9/3/23 2:18 am, Tone wrote:
> ...hasn't jbexed for me.
>
> Ordered repeat prescriptions on 27th & 28th Feb. Still haven't got them!
>
> Emailed my surgery on March 5th enquiring about the orders.
>
> "They will be delivered tomorrow."
>
> <Impressed>
>
> Phoned our pharmacist yesterday. They haven't even had the orders! The
> pharmacist is now putting through an emergency order for me.
>
> Thank Gawd it wasn't for warfarin, as lack of that could be life
> threatening.
>
> Why can't regular repeat prescriptions be automatically supplied as
> needed, I asked the surgery via email?
>
> No response yet.
>
> <Not impressed>

The doctor's will never do that, it results in too much waste and, as
far as I know it isn't even a possibility in their computer programs.
Nearly all pharmacies will do it for you though. We set up a system to
do it many years ago before I retired.

One of the problems which might explain the disappearing prescriptions
you mention is the software system that runs the NHS spine. It was
supposed to be running years before I retired (13 years ago) but it was
so bad initially that it still wasn't released when I finished in
pharmacy. If I recall correctly, the company responsible got the boot by
the Government, and vast amounts of cash was wasted. After all this time
the system still seems to be flaky and prescriptions stray. Add into
that operator error and it's usually better to leave it to your local
pharmacy to order. If you're lucky enough to have a private pharmacy
nearby (most have been bankrupted by the NHS) not a big chain, you're in
with a better chance of getting some attention.

I order mine from the surgery on my phone app (the NHS app works very
well too) and it goes automatically to the pharmacy for dispensing.
Sadly, it's a chain and they are about as efficient as the NHS generally
- but they do get delivered to me eventually.

Regards,

Bob

On 12/03/2023 11:45, Bob Henson wrote:
> On 9/3/23 2:18 am, Tone wrote:
>> ...hasn't jbexed for me.
>>
>> Ordered repeat prescriptions on 27th & 28th Feb. Still haven't got them!
>>
>> Emailed my surgery on March 5th enquiring about the orders.
>>
>> "They will be delivered tomorrow."
>>
>> <Impressed>
>>
>> Phoned our pharmacist yesterday. They haven't even had the orders! The
>> pharmacist is now putting through an emergency order for me.
>>
>> Thank Gawd it wasn't for warfarin, as lack of that could be life
>> threatening.
>>
>> Why can't regular repeat prescriptions be automatically supplied as
>> needed, I asked the surgery via email?
>>
>> No response yet.
>>
>> <Not impressed>
>
> The doctor's will never do that, it results in too much waste and, as
> far as I know it isn't even a possibility in their computer programs.
> Nearly all pharmacies will do it for you though. We set up a system to
> do it many years ago before I retired.
>
> One of the problems which might explain the disappearing prescriptions
> you mention is the software system that runs the NHS spine. It was
> supposed to be running years before I retired (13 years ago) but it was
> so bad initially that it still wasn't released when I finished in
> pharmacy. If I recall correctly, the company responsible got the boot by
> the Government, and vast amounts of cash was wasted. After all this time
> the system still seems to be flaky and prescriptions stray. Add into
> that operator error and it's usually better to leave it to your local
> pharmacy to order. If you're lucky enough to have a private pharmacy
> nearby (most have been bankrupted by the NHS) not a big chain, you're in
> with a better chance of getting some attention.
>
> I order mine from the surgery on my phone app (the NHS app works very
> well too) and it goes automatically to the pharmacy for dispensing.
> Sadly, it's a chain and they are about as efficient as the NHS generally
> - but they do get delivered to me eventually.
>
> Regards,
>
> Bob
>

Interesting comments, Bob (and welcome back). Part of my problem is I
haven't got, and don't want a smart phone. The App that my pharmacy
(Whitworths) wants me to use (Healthera) won't run on a laptop or
desktop. The NHS App will, but as I say, it hasn't worked for me. In
fact I still haven't got prescriptions ordered on it on 27th & 28th Feb,
despite frequent enquiries.

It seems that the surgery receptionists who deal with emails aren't all
that bright either.

Tone

On 12/3/23 11:59 am, Tone wrote:
> On 12/03/2023 11:45, Bob Henson wrote:
>> On 9/3/23 2:18 am, Tone wrote:
>>> ...hasn't jbexed for me.
>>>
>>> Ordered repeat prescriptions on 27th & 28th Feb. Still haven't got them!
>>>
>>> Emailed my surgery on March 5th enquiring about the orders.
>>>
>>> "They will be delivered tomorrow."
>>>
>>> <Impressed>
>>>
>>> Phoned our pharmacist yesterday. They haven't even had the orders! The
>>> pharmacist is now putting through an emergency order for me.
>>>
>>> Thank Gawd it wasn't for warfarin, as lack of that could be life
>>> threatening.
>>>
>>> Why can't regular repeat prescriptions be automatically supplied as
>>> needed, I asked the surgery via email?
>>>
>>> No response yet.
>>>
>>> <Not impressed>
>>
>> The doctor's will never do that, it results in too much waste and, as
>> far as I know it isn't even a possibility in their computer programs.
>> Nearly all pharmacies will do it for you though. We set up a system to
>> do it many years ago before I retired.
>>
>> One of the problems which might explain the disappearing prescriptions
>> you mention is the software system that runs the NHS spine. It was
>> supposed to be running years before I retired (13 years ago) but it was
>> so bad initially that it still wasn't released when I finished in
>> pharmacy. If I recall correctly, the company responsible got the boot by
>> the Government, and vast amounts of cash was wasted. After all this time
>> the system still seems to be flaky and prescriptions stray. Add into
>> that operator error and it's usually better to leave it to your local
>> pharmacy to order. If you're lucky enough to have a private pharmacy
>> nearby (most have been bankrupted by the NHS) not a big chain, you're in
>> with a better chance of getting some attention.
>>
>> I order mine from the surgery on my phone app (the NHS app works very
>> well too) and it goes automatically to the pharmacy for dispensing.
>> Sadly, it's a chain and they are about as efficient as the NHS generally
>> - but they do get delivered to me eventually.
>>
>> Regards,
>>
>> Bob
>>
>
> Interesting comments, Bob (and welcome back). Part of my problem is I
> haven't got, and don't want a smart phone. The App that my pharmacy
> (Whitworths) wants me to use (Healthera) won't run on a laptop or
> desktop. The NHS App will, but as I say, it hasn't worked for me. In
> fact I still haven't got prescriptions ordered on it on 27th & 28th Feb,
> despite frequent enquiries.
>
> It seems that the surgery receptionists who deal with emails aren't all
> that bright either.
>
> Tone

They're not, that's true. Our surgery is now a branch of a larger one in
Cirencester, and has gone downhill since I used to run the pharmacy.
Their latest exploit was to put some of someone else's notes on my
partners in error, and the ones of hers that didn't appear when they
should are probably on someone else's - nobody knows. We know of several
local cases where similar has happened.

--
Regards,

Bob